Staples

Extremely disappointed with the Print department. DO NOT use them for same day printing.

I placed an order Thursday, for an event I had Saturday. I was supposed to be able to pick up the order by 8:30pm Thursday. I came in Friday morning to pick it up, they informed me they had lots of orders placed Thursday, but that they only 1 order ahead of me & to come back sometime 12:00-2:00. I came back at 3:00pm and was told to come back 45 minutes later. I waited in my car, and received a phone call telling me they had an issue punching out what I needed and they need me to come back at 7:00pm. At 7:15pm, I call ahead and was told to come back 10:00am Saturday (the day and time of my event) because they ran out of paper and have nothing completed.

The associate on the phone at 7:00pm was extremely rude. The excuses and times I was told by different employees throughout the day is ridiculous. If you need printing, I recommend using any other Staples or Office Max/Office Depot.

The woman who works for the label and printing straight up needs to be fired. I never witnessed such rudeness from someone and it wasn’t even me I’m talking about! I was standing in line and every interaction she had with a customer I just couldn’t believe was happening and no one said anything. Snappy, rude, eye rolling, huffing. Listen girl I get it, I’ve worked crappy jobs that don’t pay and worked retail for years, but I have never been that rude in my life. I left the line because I couldn’t even stand it. I went back after browsing for a minuete to ask her a simple question about label sizes and she just said no sorry. I’ve had my labels printed at other staples before with no problem. So clearly she was lying. Seriously I hope she quits find another place to work that isn’t with people.

Office Depot’s on Washtenaw in Ann Arbor has the worst customer service! I’d rather drive a few extra miles to Staples on Jackson Rd. and get excellent customer service like I did today! Staples you’ve got a faithful customer. Thank you so much for such great service!♥️

11-Feb-23
Husband returned to get a high definition scan. They could only offer it emails because they clearly do not know how to download to a USB drive OR download to a DVD like all other office places. They charged us $2 and couldn't even do that right. They sent me a pdf......

I called, Joanne answered, and now I have been sitting on the phone on hold. Just got off with manager and WOW! Does not know the difference between a pdf and PFG file!!

He actually told me that he told my husband about doing the scan and because my husband said okay, that he interpreted that as my husband accepted the work they did. When in reality, how would my husband know that they sent to MY email a pdf........ not a high print definition scan??

DO NOT WASTE YOUR TIME HERE.

10-Feb-23
Tried to get a scan of 9x12 drawing. The 3 employees did not know how to use scanning machine, while all self scan machines are down.

Train your employees to do basic functions. Your store should be embarrassed.

I recently had 2000 business cards printed at the Ann Arbor Staples. There was a VERY SLIGHT problem with the way it aligned, but they reprinted it for pick up the next day and it turned out perfectly. Excellent and quick service. Thank you

Chelsea at the print counter was amazingly helpful! Best staples around!

Always use this Staples for my print services. Great quality images and fantastic customer service from my print specialist Max and manager was also very kind Kevin is always helpful at STORE #1564! Thanks Staples

So I went in early Labor Day looking for a printer for my boutique.
After waiting for assistance, the two people helped we were not knowledgeable about anything I needed, both the associate and tech were over talking and cutting me off not listening to what I needed, which led me to buy a printer I couldn’t even use.
After working with the printer at my store for over 2hr, reaching out to hp virtual assistant I became angry and frustrated, I called the store.
I was helped by David J. He was very knowledgeable and gave me a lot of reassurance over the phone which led everything to being ok.
I went back to the store, he asked what I need the printer for and what will I be printing, I told him barcodes , he led me to 3 different printers that would assist me. He also educated me on the Avery labels and the different between ink and laser. I needed up buying the most expensive printer only because I’m able to get 5000 pages worth of ink vs 200-600 with the other printer.
He taught me how to change my ink cartridge and how to handle the toner pump.
If anyone in there needs a paid vacation or a raise it would definitely be him.
I didn’t feel rushed or shooed with him.
He even repeated himself and reworded statements and gave analogies to help me understand things better! He also recommended the 4 year warranty which At that point he had my trust so it was sold!!
David J saved this customer!!!!!

The store is clean, well stocked, the selection of paper products is excellent, and the combination self-serve and copy center services are very convenient. The self-serve copy machines provide high quality copies, albeit being a bit costly. The staff are friendly and helpful.

I was slightly disappointed that the staff in the copy center didn't know how to help me figure out the correct page size for an engineering document. I ended up printing it out a couple of times until finding out that the preview function would have saved me the wasted prints.

I like shopping at the Ann Arbor, Westgate, Staples store. The staff are friendly and helpful. More so than on my previous visit. A sales associate David R helped me, he was very knowledgeable about the products. I purchased an hp computer. Both David and the Lady at the help desk were both pleasant and helpful. This store is easier for me to come too