Staples

Great Customer Service!!
An employee noticed me walking up and down the binder I’ll and stopped what they were doing to help. They didn’t have what I was looking for in store, but we were able to find several options on the staples site and get sent straight to my door. Great job folks.

I recommend working with Kaitlin for business needs, marketing and printing services. She’s the go-to person that helped me get jobs done and keep it moving. This rating would have been 5 stars if some cashiers at this location also offered awesome customer service. Thanks Kaitlin!

Did not have what I was looking for, but the manager went out of his way to get it ordered and make it right. Over and above great work! You just don't see that kind of customer care anymore and I thank you.

Staples… THIS Staples in particular… is my favorite place in Lansing. Seriously. My son and I go here to cruise the aisles and get advice from the very helpful and friendly staff. We shop here for everything paper/pen and pencil/computer related. I bought a Staples office chair from here that I love. And a label printer, and school supplies every year for 12 years, and laptops. The staff, Chris in particular, go out of their way to point out less expensive alternatives or to help you find that particular item you need. A visit here always brightens my day. I want my ashes scattered outside the front door. That’s how much I love this Staples.

In case you're planning to order brochures or other marketing documents from here, don't!
1. The paper quality alone is very poor. Super thin, generic printer paper, with no option to upgrade on the online ordering system.

2. Their online proofing system will show a document that is printed edge to edge. However your physical prints from the store will have a thick white edge all around it. - This is not noted anywhere on their ordering website, nor is there an option to opt for online printing to avoid this - contrary to what the employee tried to gaslight me into believing.

3. I was very unhappy with the white border on all of the brochures that I ordered. And when I asked the employee why this happened she said, "my printers are incapable of printing all the way to the edge of the document. If you wanted the brochure printed like that you needed to order an actual brochure. (as if I had incorrectly ordered the wrong item - I specifically ordered Tri-Fold Brochures - so I don't know why she said it like that) And you'd need to select the option to have them printed without the white crop, online, and have them mailed to you." This lead me to believe that I had missed a step. So I immediately hopped on my computer and walked through the order process start to finish to see if she was correct. Nope, there's no such option. She's either grossly misinformed about how their online ordering system works, or she just wanted to gaslight the heck out of me to make me feel responsible for their poor quality.

If your quality is bad or you're terribly misinformed about the ordering process, just admit that. But don't gaslight your customers into thinking it was user order error, what a horrible method of customer service! Do yourself a favor and order your marketing documents somewhere else.

*images attached, 1st image: A screen shot of the proof that is provided when you've finalized your online order. Notice how both pages appear that they will be printed all the way to the edge. 2nd image: The garbage brochure that was given to me with a thick white border all the way around the entire document.

Every time I come to this Staples I’m immediately greeted and then offered assistance finding what I need. The print shop is friendly and this place is well stocked. Nice work bringing back some good old fashioned customer service!

My apologies for this long overdue review. Last year I went through a stressful time with my broken HP laptop. My warranty required that I send my laptop out to California for repair. The Tech Dept Staff helped me get it packaged up and sent out but when it returned, only a portion of the problem came back fixed. I have a small business and I use my laptop daily. Seeing how stressful the situation was for me, Phil and his Tech Dept Staff took care of me until my problem was fully resolved. Then just recently I had to go back into Staples again due to a problem with my printer. Again Phil and his Tech Staff took wonderful care of me. They looked up my warranty information, sent off my old printer, and I had a new printer in my hands the very next day. I am so grateful for all of the wonderful Tech Team at this store. They're an amazing bunch and they've been real life savers for me.

In my darkest hour, Linda from Staples was there and she was so helpful and kind. I was stressed trying to print a huge order at 8pm and she was very reassuring and great at her job. So thankful for Linda!

It was a great relief to go into the store on two different days and get received with the same courtesy and professionalism from the staff I worked with. The first day Sam was very helpful in helping me bring my vision to reality. The next day Linda helped me execute it. Its worth saying that Staples on Michigan Ave is well worth the trip.

Staff was super chipper and fast thank you