Balanced HVAC

Great services, knowledgeable and didn’t try to sale me anything I didn’t need.

I was stressed out about not having heat again. It was a simple adjustment to the thermostat and Matt was kind and a good listener and checked everything out to make sure that everything was working properly in the heating system. I have been upset about your emergency fees to come out on the weekend. Last service I needed, it was $200 for emergency service and $225 for diagnosing the problem. Then it took 4 days to receive the power switch needed and another fee for part and service. I am a Senior living alone and these fees are a hardship for me. I wish you had Senior rates to help those in needed. Overall, the technicians were respectful and reassuring that they would fix the problem. I would give the three technicians that came out an A rating. Your call system needs improvement. The number given to me the first time wouldn’t go through. When I finally got through to an answering service, the woman on the line was polite, a good listener and reassured me that she would have a technician call me soon. Matt responded in 15 minutes and was outstanding in his communication skills.

Had a power surge this summer that took our AC down and a power surge yesterday that effected our heat. Very responsive, quick to send technicians out, parts were replaced and we were up and running with each system each time right away. Each of the technicians, Brody & Jeremy were fantastic! Very knowledgeable, friendly & trustworthy. The previous owner of our house recommended we continue to use Balance HVAC, who installed the system in our home & we are happy to say we did.

WE had Balanced install a ductless unit in our home in February. We did not use the system until this week. There was an issue with the coolant in the system. Balanced came out and fixed the issue and we enjoyed a very cool house last night. Thank you.

Balanced HVAC did an excellent job for us! They installed a Mitsubishi Split System at our summer home. The crew arrived and they were very friendly and were very happy to answer any questions. They worked diligently and completed the project in one day. The did a great job left the work site very clean. They were easy to get ahold of and communicated very well throughout the process and project. Their support staff at the office were always very nice, friendly and helpful. I would highly recommend them for you HVAC needs!

Remediation on two units.
The technicians were great - professional, knowledgeable and personable.

18 year old AC system died this past summer. We decided to sweat it out - recommended repair was to replace which was costly and long lead time with several contractors that were contacted. Furnace died during several cold days earlier this week. Several contractors indicated replacement couldn’t be supported for upwards of 8 weeks. Offers were made to possibly perform a temp repair within up to a 10 day window when a tech could be freed up to investigate the problem. This was a difficult situation with a cold infant in the house. Balanced HVAC was contacted and provided an immediate budgetary estimate. A home visit occurred within 2 hours of the initial call. Budgetary estimate was accurate and only increased due to additional work requested. Balance HVAC jumped through hoops and had a brand new heating system installed the following morning….new system was literally installed and running approximately 24 hours after initial call. Excellent customer service. Very happy and thankful for their immediate support in a time of dire need!

Balanced HVAC came to my home to clean my HVAC system.
A messges is sent to let you know when they are on their way. Brodie Kendrick is respectful and courteous. He was able to complete the job promptly. DAC

Everyone at Balanced HVAC are incredibly professional and very nice! They did an awesome job installing our new furnace and AC. They were on time and answered all my questions. I recommend them highly!!

Everyone on the crew was very professional, respectful of the property, easy to work with and on time. Very happy with the whole operation and the fact that it only took about 4 1/2 hours to be completely installed and operational.