Boston Standard Company

James was very polite and knowledgeable. However, the actual job needed to be scheduled for a later time. I will add more comments after the job is completed.
However, he was very pushy in collecting money from me, although I told him that his office agreed to send the bill to the owner, which they had her information. He called the owner and asked for the money, she immediately gave him her credit card info to use for payment. Both myself and the owner agreed that for money collection he acted like a bad debt collector and was rude and somehow disrespectful.

I discovered a pipe had frozen in my living room and water was leaking all over. It was a Sunday night and we had just had record low temps in Boston that weekend. Considering how busy plumbers were with emergency calls, I consider myself very fortunate to have called Boston Standard. They had an opening the next day! They showed up on time and located the leak quickly and set about to get it repaired. They were prepared with all the tools and materials they needed. They were very professional and very clean! I would highly recommend Boston Standard!

Boston Standard and the plumber who did our maintenance, Olivia, have been great to work with. Olivia was on-site last week to before regular maintenance on our tankless water heater and she alerted us to some potential issues before they became a problem. She was able to work with us to outline options for repair or replacement and we were very satisfied with the options.

As a new customer it was quite a wait between when I scheduled my preventive maintenance and my actual appointment, but it wasn't an emergency, so that was fine. Our tech Olivia arrived right on time - perhaps even a little early - and I was surprised to hear that she'd been here before (previous owners used Boston Standard as well). It's great to know that their techs stay with the company long term. Olivia checked out our boiler, cleaned it, and made sure it was in good working order. She made sure we knew how to light the pilot in case it goes out and explained a bit more about some upcoming maintenance the system may need now that it's 15 years old. We signed up for the annual contract, which seems to be a good deal. Great experience overall and will continue to use them. Thanks Olivia and team!

I had a very simple/straightforward job, so my experience may not be indicative of bigger work, but Boston Standard was a pleasure to deal with. Scheduling them was straightforward, they communicated frequently and expediently, and they were reasonably priced. I asked a lot of questions about the checkup/maintenance work the tech was performing on my boiler, and he was very courteous in going over everything he was doing in detail. I wasn't shy about telling him I'd rather not have to hire him to do it again and he didn't mind at all, the work he did was easy enough for any DIYer to do. But next time I need serious work done on my heating system, I know who I'll call!

Anthony is a great representative for Boston Standard. He was very thorough, neat, and took the time needed to service my A/C system properly. I hope that he will be the one to return next year to check out my A/C. Thank you Anthony!

Bill was at our house today and was a HUGE help! He fixed our hot water heater and ensured we had the right drainage, and spacing in our tight South End home. I will always request him going forward. Boston Standard is the best in the area and he is TOP NOTCH!

I had frozen pipes (plural) after a horrid winter freeze. I needed dependable service so I called Boston Standard. I've dealt with them for over a decade and always found their work to be complete and reliable. The serviceman sent this time was Kai. I'd worked with him before and the work he did this time was as efficient and reliable as his last visit. I couldn't asked for a more skilled and friendly technician.

I have been working with Boston Standard for years now. They fixed multiple leaks and replace my hot water tank. The last leak was last week. Their technician JT quickly and accurately found the problem and work effectively with the tile contractor. JT had to come back the next day to finish installing after the tile was dried. After that it looks like nothing ever happened.
I always have great experience working with Boston Standard and highly recommend their monthly membership.

Daniel is awesome! He has been servicing my hole for a few years now and I could not ask for better service. He is friendly, professional and hardworking. I would highly recommend him and the rest of the Boston Standard team to anyone looking for have their HVAC serviced/regularly maintained.