Obie Comfort Solutions

JP was very professional, on time, and informative throughout the whole process. He goes the extra mile to teach you how your HVAC system works and answer any questions you may have

Jeff was prompt, professional (put booties over his shoes to be sure he didn't bring in any dirt - nice touch) an walked through the house an explained the process regarding adding central air to our home and within an hour I received two estimates for what we had discussed. Good experience

Gustavo serviced our system on 12/3. Cannot say enough positive things about our installation of air conditioning, furnace and heat pump system 1 year ago by Obie. Top notch customer service!!! Company has always responded immediately to any issues. Everyone at all levels of the company are top notch. Highly recommend!!!! Again, Gustavo was great!

Obie is a great company and they look after their customers. We had trouble with our initial installation which was completely out of Obies control. They continued working with us until the system was running perfectly. Speacial thanks to Weverton, JP, Dete & Saub for taking it across the finish line!

The tech was so professional explained it all Gustavo was great also had tech today for ac and ducts he was on time polite answering all questions every time I have needed them they are right there. December 2015 gas co flagged system so we couldn’t use(for our safety) I unfortunately was diagnosed with breast cancer was having surgery 2 days after it was flagged talk about panic the thought of coming home without heat was last thing I needed Obie came right out for estimate had whole new heating system next day I can’t say how thankful I am to them . Thank you Janet B

Our tech was Santiago. He was extremely professional, courteous and explained everything in a way we were able to understand. It had been some time since our last service and he was very up front with expectations for repairs and items we will want to look into in the near future. We signed up for Obie Comfort Club and will continue to use their business. My husband said 6 out of 5 stars if he could! Thank you!

I am very pleased with the way Obie Comfort Solutions handled my replacement of HVAC system. Right from the beginning the work - getting a quote to the final installation to after service, they have been just awesome. Danilo was my point of contact during the installation and was leading the project. He ensured that all of my questions were answered and gave me a complete walkthrough of the system, how to use the thermostats and other such details. Can't thank him enough. They were dedicated team members for different activities e.g. installation of system, electrical, humidifier etc. Every crew member was respectful, knew their work well and were very professional. Impressed with the work, I have given a new contract to them for my water heater replacement. I would highly recommend Obie Comfort Solutions for your HVAC needs. Five Star service!

JP Silva was a great service technician who did an excellent job serving my mini split system for its annual tune up. He was very knowledgeable and efficient and a pleasure to work with.

Ordered heat pump installation via Mass Save.
Even after the discount they are among the most expensive installers. I decided to go with them for they had Bosch equipment and are located nearby.
The troubles started with installation.
First things first - the promptly removed the insulation that has been installed just a week ago by another Mass Save contractor, and placed the the air block straight on the attic beams. Obviously, that leads to violation of the insulation code, dumps away the money I just paid to the Mass Save contractor, and leaves me with non-insulated attic - the thing proved to be very costly during the winter season. I asked them to raise the air block, putting it on a small supports and put the insulation beneath it. Their answer was: no one complained before. I insisted. They agreed to discuss the matter with the management. It required a call from me, too, to sort thing out.

Next thing, the pipes to the external block were mounted in a such a way that I could not use the walkway near the house, nor I can put the trash bin on it usual place. The photo shows how it was after they bend it a bit, but it required for their supervisor to come and command to redo the piping.

It seems that the crew, slightly vexed by me checking their job, did not checked the airflow through the house, and two rooms had no air flow income at all.

The installation took 8 days instead of 4 days. And the last two days it was their supervisor who was here fixing the flaws left by the crew.
The supervisor is a great, friendly, cooperating, always ready to explain person - I'd highly recommend him if he about to open his own busyness.
And as a cherry on the cake, OBIE did not pull the permits and would not if not for me having the habit to check the permits from time to time. It required few calls to OBIE office and then to Mass Save supervisor to make them move.

Last thing: the crew does not speak English except for the one person. Not a big deal - just keep that in mind.
Would I recommend OBIE? I do not know. You can not trust them, you will have to always check everything they doing and all of this for a significantly higher price compared to competitors. On the other hand, they have access to Bosch equipment which is something important to me.

All in one - pay a lot and check every single thing OBIE had to do on their own. Their management seems to not care: after the job is "done" you'll get the "how did we do" email, but there will be no reaction, actually.

Unlike many other reviews for many other companies, this is not a purchased review.
Oneish hour of maintenance work to replace a hot water heater pressure release valve cost $757. This is the fee after my member savings of $190.
This is absurdly expensive for the labor because parts would be maybe $140 tops. There is a lot of overhead included in running an efficient company of such a size, for instance the service technicians maintain stock to be able to perform such repairs on site and without having to return with parts.
The Obie customer service reps and back of house staff are professional and courteous.
It is company policy to not provide a breakdown of costs on the invoice, they instead charge a flat rate, which is fine. The work was completed and I am overwhelmingly disappointed with the disproportionality in cost to time/parts.