Supreme Service Today

Yonas came out at the end of what was a 10+ hour shift on the hottest day of the year to help me diagnose my failed AC. He was on time, professional, and knowledgeable. I was able to obtain competitive quotes for three different solutions to my problem (part replacement vs furnace replacement vs full furnace-AC replacement) within a few hours of the visit.

Would recommend for HVAC maintenance and diagnostics in the Catonsville area.

What can I say? Paul is the man! We had a problem with low hot water pressure on the 2nd floor bathroom sink and tub. He arrived on time, persevered in his diagnosis and ultimately fixed the issue. YEAH!!! He is a very skilled and seasoned plumber! And to add to that, he has a very fun and pleasant personality too! Way to go Paul. Keep up the excellent work!

DJ did an awesome job!!! Very impressed with his professionalism and abilities.

Depending on when you call (day time vs night time and late in the week vs early in the week) you will get completely different customer service. During the day, you get a friendly voice that wants to help and usually gets you a technician by the next day. At night, good luck and you had better call back in the morning because the message will most likely not make it to the tech. I enjoyed the company when it was Supreme Air. Then they did a "restructuring" according to their employees (who all share in the same sentiment), the company changed a lot when it became Supreme Service. The home town feel is gone. However, the secretaries and the technicians are still top notch.

Things to know about Geothermal Residential. Although the concept is great, the cost of maintenance and repairs (as long as you have the service agreement) do not make the cost of ownership worth the "savings" in your energy bill. If you don't have the service agreement, the cost of ownership is WAY more than what you would have paid for a normal heat pump and general HVAC unit. I've had mine now for nearly a decade and have had buyers remorse for most of it.

Lastly, pay attention to the repair work. It will strongly depend on the individual.

Their technician Gyan was great. He was knowledgeable & professional & took time to answer all of my questions.

Had appointments available within a few days even with a recent heat wave. Came and did an inspection to determine I probably have a leak. Didn't end up using them to do the repair, but the owner called me personally to make sure I had a positive experience with the company.

I highly recommend Supreme Air! Our technician Paul Lee always responds with courtesy, professionalism and kindness. He is patient, always finds the cause of an issue, and is very kind to our dog! The entire company reflects safety and care. Thank you, Supreme Air!

We were extremely impressed with the professionalism and quality of work. George did an excellent job, explained everything clearly and answered all of our questions. I cannot recommend this company and George more highly.

OMG! It was the best and I do not just say that but it really was to a point I had to refer almost 150 people to use this service because of their friendliness and their professionalism. The technician that I had was PAUL LEE and the young lady that I spoke to on the phone was Deborah. They made it happen for me. I great service and I definitely will look them up again when I need them.

I am a member of the plumbing bi-yearly evaluation with Supreme
Service. Paul came to my house he called because he was running a little late and told me when he was on his way. He was easy to speak with and answered many of my questions regarding "hard water" well water and what it can do to your pipes if left untreated. He made several recommendations and I decided what to have done first.He was very thorough evaluating the pipes and it was a very productive visit.