Griffith Energy Services, Inc.

Griffith has left me in the cold for a whole week with no oli. It is way to cold to not have any heat! I ordered 150 gallons and It took 4 days to have someone come out to inspect the tank, and was told I would get oil the next day. Next day came, no oil. Called back the following day, they had no record of an order for oil? insted of putting me on the top of the list for oil deliveries due to their mistake, they informed me it would be another week before I would get a delivery.

The #1 reason we stick with Griffith Energy Services is their stellar technicians! We just had a tune up performed by technician Michael Ojei, who performed the service thoroughly and efficiently. I commend Mr. Ojei for being talented, professional and so good-natured, too. He's a real asset to Griffith Energy Services. Thank you!

Griffith energy replaced my old oil tanks in my basement, and installed a new one. They finished the job in one day.
The service men Rob and Josh were on time and new exactly what to do. I was very pleased with the service.

Service to maintain the furnace at Mom's house left the filter shown in the photo in the furnace. Griffith tech explained he didn't carry product and the existing filter was okay. It was not. I changed the filter using the new filter that was sitting right on the duct work. I guess he didn't see it?

I had a technician out to look at my AC unit, it took 10-15 min to figure out that I need a Freon charge. The technician said with how low the coolant was, there is a high probability that I have a large leak. Within two days I had a sales representative out to give me an estimate on a new unit since my current unit is so old. Really nice people to work with!

I called for my oil unit to be cleaned and they said I had to wait several months, but that was too long . I said that I would like to cancel my service contract so I could switch to another company and the supervisor promised me on the phone that I would get a prorated return on my fees. However, when I followed up they refused to give me the refund. They were bought out by a bigger company along with Pipco and others and now their service is awful.

Annah Hall provided excellent customer experience when I scheduled for hot water heater repair. She was very responsive.

I have been using Griffith Energy for a few years now, and have noticed that their techs who do my preventative maintenance on my oil furnace do a very good job. Kudos to John (2015) and Anthony (2016), appreciate you guys being thorough and courteous. - S. Glass, Mt Washington, MD

Malcolm Rogers tuned up our extremely old oil-fired boiler that other technicians were not able to service. He also discovered a back-draft from our chimney that was funneling toxic air into our basement, and he notified us immediately. We are very grateful for the service provided. Malcolm was professional throughout.

An appointment was scheduled 2 days ago for service on central air conditioning. The tech was out and said that the problem was beyond his abilities. He called the office and informed me that his "team leader" would be out. I asked a time frame, and was told around 2. It's now after 8pm and I haven't heard from them and they have not been out. This was my one day off this week and it was wasted waiting for someone not to show up. Unacceptable!