Pioneer Comfort Systems

On about Feb 17 I called Pioneer to request service on my heater fan blower motor--not functioning. Within three hours I had a service man at my house. Great response time for sure. My unit required a new fan motor. A $89 diagnostic fee paid. On Feb. 23 they arrived to install the motor which took 20 minutes. I was called prior to the installation with the price--note that this was in the middle of the epic snow/ice storm and I felt I had no choice in order to heat my house. So after the fact, i searched on line for the retail cost of the exact fan they installed and prices ran from $97-110.00. I was charge by Pioneer $785.00. This is such a ridiculous markup. I spoke with a "supervisor" and was told basically that is our price. I got two other estimates from other related companies and they ran $350-400.

Cannot say enough good things about the guys with Pioneer. They were prompt and responsive and went out of their way to help me effectively communicate with others involved in the project. They stayed on top of the problem and maintained contact with me until the issue was resolved. Top-notch service with the utmost professionalism. They’ll be my first call from now on!

They do not service modular homes. So appointment was cancelled.

This is the second time that I have needed serious emergency air-condition repairs. Both times I have called Pioneer and they have responded very quickly and professionally. They sent a technician who was both qualified and competent, as well as very personable and both times, they identified the problem promptly and efficiently. Rather unfortunately both times I have needed major repairs, but nonetheless, they rapidly sent a salesman who appeared knowledgeable as well as responsive to my concerns about price, efficiency, & timely repairs. Now within two major repairs I have had to have both my heating and cooling units completely replaced. It was expensive, but they made it bearable with very reasonable finance terms and even managed to work in additional benefits such as duct work and additional insulation. The bottom line here is that from where I started, I have now achieved a probable 40+ percent energy savings as a result of my hiring them to do the work. Overall, I am very pleased...

Continuing outstanding company. I’ve trusted Pioneer with all my plumbing and HVAC needs for last 10 years. Responsive and professional team that can handle anything you need.

We recommend Pioneer to all our friends at every opportunity. Your employees are very thorough, knowledgeable, polite, and pleasant. You always bring the necessary supplies to fix any issues and leave our home clean. Unlike many other businesses in the local area, you call ahead of time and arrive when you say you will. Thank you for taking such good care of our home.

Incredible professionalism. From the 1st phone call to explain my problem to the completion of the job. John Michael was our assigned plumber. He came in and assessed the problems went to his fully stocked work truck to make sure he had the parts for my 51 year old home. He then came back in with his electronic pad with an exact price for the job. Less than 2 hours later he was finished and everything was cleaned up and ready to use. All the while we were discussing some future work that i want accomplished when i remodel my bathrooms next year. John Michael is very knowledgeable and well spoken. Thanks Pioneer and John Michael for a great experience.

We have been customers of Pioneer Comfort Systems for years. Always there, on time, courteous and professional. Whats best, their staff, both office and especially the Techs that come out, seem to be the best of the best. Our Tech, Shane, goes the extra mile to ensure our system is in peak performance and is absolte best in customer relations and service. you can trust Pioneer Comfort systems, they will do you right!

Called Pioneer Comfort to inspect one of our three heating/cooling systems in our home in May 2020. They said inside A-coil was bad. The system was 12 years old. They recommended replacing entire system at a price I can’t recall. I had them just replace the A coil at a cost of approximately $3321.00. I was also sold a maintenance contract for approximately $500. Just came and did maintenance Jan 27, 2021. First maintenance man found 2 faulty capacitors total replace cost of $285. Also maintenance guy( who was very professional and actually does clean squirrel cage fans etc) said one heating system just quit blowing while he was checking it. We never noticed any issues with that heating system. He called on a HVAC tech who apparently just happened to be very close by and that tech upon inspection said we needed to replace the draft inducer. The cost to replace the draft inducer was $724.00 total. At the time of payment I told him I wanted to keep the original draft inducer and the tech seemed hesitant and actually had to get permission to leave our old “ faulty” part with me. He did get the okay and left the part in our garage. Upon my inspection of this inducer I see zero evidence of bearing failure or motor failure. In fact it looks almost new. If there was anything actually wrong I suspect it may have been the pressure switch which is commonly replaced with a new inducer. So to sum this up. We were charged $724.00 to replace a draft inducer unit that costs about $90 wholesale. Normal install fee should not exceed $150 labor. So if you are on this company’s maintenance program and they recommend replacing an expensive part I’d highly recommend getting a second opinion first.

As always, the service completed by Pioneer is again top notch. Shane the technician was very professional and knowledgeable. I would recommend Pioneer to anyone looking for an excellent HVAC company for servicing or installation. We have been doing business with them for years and would not consider using anyone else.