Pioneer Comfort Systems

A 5 star company all the way . They also help people who need AC which is remarkable !

We recently relocated to Shreveport and needed a plumber to replace an exterior faucet. We searched on Google for the best plumbing companies in Shreveport. There were many companies but only a few that were rated very high. We selected Pioneer Comfort System. The office manager was very courteous and helpful. She was able to send a plumber over the same day. The plumber arrived and patiently educated me about the issue and what must be done to fix it. Based on his technical knowledge, I agreed to allow him to proceed with the repair. He completed the work within the estimated time. I was truly impressed with his high quality workmanship. I strongly recommend Pioneer Comfort Systems for any plumbing work and will always use them for my plumbing projects and repairs. R. E. Fleming

I called Pioneer Friday morning about 9:30 or so. In just a short while, Bobby came out to inspect and diagnose the problem with my old unit. His thorough search found the problem, as well as about 3 or 4 more potential problems that would need attention in the near future. He took pictures, and explained clearly as we looked at what he found. He gave me options, and explained the work and cost of each option. In my opinion, his inspection just proved my money was going toward replacement, not repair. Bobby called the office, got me set for Eric to come show me options on replacement units. In a couple of hours, Eric arrived, reviewed my old Equipment and the notes from Bobby. He discussed replacement options, and explained the differences as well as the cost for each. I chose the standard unit for heat and air. He wrote up the purchase, processed the sale, and explained the purchase and installation, as well as warranty and service. Monday A.M. Drake and Marshall arrived to start the installation. I showed them the electrical panel box, the pull down stairs, the thermostat and the gate to the backyard, then I got out of their way. They were so organized, had 100% of the parts / products for the installation. They wasted no time, were very careful, and did an outstanding job! I'm sitting here in cool, quiet comfort thanks to the nice, friendly, professional people at Pioneer. If anybody needs heat or air service, I HIGHLY recommend Pioneer Comfort Systems!!!

I subscribe to Pioneer's annual maintenance program which provides 2 comprehensive HVAC service checks per year. Today as part of that agreement, technician Joe Trejo checked the entire system. His professionalism and attention to detail exemplify the philosophy of Pioneer. Thank you, Joe and thanks to Pioneer for continuing to provide excellent customer service.

Brandon Lawson was the plumber who serviced my home due to a cracked pipe from our recent freezing weather. He was extremely knowledgeable, professional and patiently answered all of my questions. He opened the drywall and found the crack. After reviewing the options, I chose to have the pipe capped. He is the FIRST professional of any kind in the Shreveport/Bossier Area I’ve used to actually do a finished job with excellent attention to detail. He also cleaned up after himself (another first) and cut a panel to put back on the wall to cover the hole. He takes pride in his work and is very respectful! Awesome young man and awesome work! Will keep Pioneer in my phone contacts list and be happy to refer Brandon!

As a new home owner we chose to stay with Pioneer and the same service man and are very happy. Josh was punctual, very professional and was answering all my questions and concerns. He is a great asset to this company I feel because he was happy on the job which is refreshing to see. Thank you all. UPDATE: Needed a plumber AND ONCE AGAIN Pioneer came out. The service call didn't take long at all to get someone out to the house. Riley was a very nice person, actually the nicest plumber I ever met! He took care of us in a timely manner. This company is great! We are lucky to have them in our community! Thanks....

Josh M. came to our home to service our A/C. We received a call beforehand, which I appreciated. He answered questions quickly, as he is very informed, and with great care so that I understood all that was needed.

He was extremely neat, respectful of our home, and would wear a mask if requested.

He loves his work and his place of employment. With the work he does in the heat, in attics and on roofs in the Louisiana summer and he STILL loves this job?Well that says a lot.

If I have a choice in the future, I would absolutely request him again.

Please consider Pioneer Comfort Systems for your A/C needs. Their service contract saves us money and gives me some peace that we can hold back a serious issue until it’s actually needed. Else we’d be surprised in the middle of July or August with a break down. Murphy’s Law and all.

Thank you to Josh and Pioneer Comfort Systems. One less thing for our family to worry about. Especially in these times.

Matt was great. He worked very hard and didn’t take a break. I was worried about him having lunch. Very professional and knows his product. Pioneer is lucky to have him.

Our company contacted Pioneer Comfort Systems yesterday evening about a plumbing problem we've been fighting at our office. First thing this morning, Michael and Jonathan showed up to repair it. As always, they were very professional, communicated clearly to us what the problem was and how they planned to repair it, and did an excellent job on the repair. They did not leave until the job was complete. Thank you guys for always going above and beyond! If you are having plumbing or AC/heating problems, I would definitely recommend Pioneer. Their employees are always kind, professional, and highly skilled. We appreciate you!

We were blessed enough to win a new system during a 1st Responders contest (Thank you Stephanie/sister-in-law) and we can’t praise Pioneer Comfort Systems enough for the product and work they did.