Lightning Service Inc

Had flex duct only installed by this company and they are not great at their jobs. Porblem

1) New vents were bent and had mismatched screws throughout the house.

2) New vents and they cut the holes in newly installed and finished ceilings. Half of the ceilings had damage near every vent that was beyond what the vent covered. In some places literal chunks missing.

3) new flex installed and my unit was running almost continuously until I went into the attic and found mtiple flex not properly strapped to the outlet on the unit. They had zip ties only the foil to the outlet so condensation was on the external side of the foil and on one side ac literally blowing into the attic.

4) the installation manager (Brandon) called me back once after at least 30 calls. He is never in the office and his office workers either weed out calls about thing sthey need to address or he is just terrible at managing his return call list.

5) currently have an outstanding request for Brandon to call me back because it was agreed light ing AC would pay for the damages to my ceilings that had to be repaired and the final invoice was payed without taking this into account. Additionally, since the work was performed I now have a burning smell when my ac starts and they are supposed to come out and check it out.

Do yourself a favor and go with a compamy that does better work.This company not only charges more but they do not do a great job. Your work will be contingent on getting the more experienced crew but if you aren't lucky (they only have 1) you'll be dealing with Brandon and that's no fun.

They install 2 generators for my businesses and neither one works. Every time I call, they said they’re sending someone and no one shows up

Expensive but worth paying the price if you want it done correctly. They service my Generac and installed it years ago. It always works, never had any issues. Anyone looking to install a generator should be using them. Easy to get an appointment ahead of time. Roy is professional and honest. I’ll be using them to service my A/C soon.

A/C breaks and these guys happen to be the first I call and they can get a guy on-site that afternoon...so far so good.

Guy arrives and sees a broken contactor (a simple relay) and says it'll be $400. I knew I was getting ripped, but if it'd get the A/C turned back on that afternoon I can live with that. Next, the start capacitor is bad, $300 to replace that. The compressor still won't start so he says a hard start kit might get it to start. $500 for that and it still won't start. It's at that point that he diagnoses the compressor as being seized up and he removes the last two parts and doesn't charge me for them.

The compressor is under warranty which covers the part, but not the labor. The technician indicates that the labor would be expensive that it might just make sense to replace the whole unit. I ask them to quote me on the labor for the warranty service and replacement options and costs. Here is what they came back with:

Labor for warranty repair: $4,000
Replace the unit with the same model as I had: $12,200
Replace unit with similar unit with variable speed compressor: $12,800
Replace unit with less efficient single stage unit: $8,000

All of these prices seemed really high so I called a competitor and got these prices:

Labor for warranty repair: $1500
Replace unit with same model: $8,700
Replace with similar unit with variable speed compressor: $8,200
Didn't quote on less efficient model.

Notice how Lightning was going to charge more for the variable speed unit even though it costs them less.

Lightning's prices on both the repair work that they did and the proposed work are CONSIDERABLY higher than their competitor.

When I spoke to my father-in-law, he recounted similar experiences with them as other low reviews on here, basically charging for non-existent services thinking the customer wouldn't know any better about.

I will NEVER call these scammer's again and would caution anyone else from doing so as well. At the very least, shop around if they give you a quote. I'm ever so glad that I did.

Of the 26 reviews in the last year *9* are negative. That's over 36% of their customers within the last year upset enough to leave a negative review on Yelp. Did this company recently change management? Everything before that seems to be good reviews.

We finally upgraded from window units to a central AC/heat system for our house, and the whole crew at Lightning were wonderful and did great work! From the initial consultations to the installation to the follow-up fine-tuning visits, the whole staff was respectful, knowledgeable, and professional. They took all of our concerns into account and always responded quickly. I'm so excited to finally be so comfortable in my own home!

Lightning Service and Scott in particular were fabulous! They came out within 36 hours of my call, Scott patiently answered my many questions and they set me up with AC units for the interim period between purchasing and actually installing my new unit. Great service!

Scott was great in explaining my problem and risks which I really appreciated, however the parts and labor was kind of pricey. I which the consumer had different vendor choices in picking parts it may lower the bill and a break down of labor cost. I do understand the repairman doesn't know how involve it will be, until he has fully investigated the unit, however it would be helpful and cost effective for the consumer. By the way for pricey job completed, that Diagnostic charge should be subtracted from the total bill and warranties should be more than 30 days.

Roy at Lightning Services seriously deserves a 5-Star rating. He was extremely helpful, informative and patient with all of our questions. Roy was quick to both predict and identify the actual issue with our AC unit. If you're in a pinch and just expect to need maintenance done, then the chance to get Roy as your technician is well worth it.

However, I cannot give Lightning Services a 5-Star review. I was not impressed with the sales process, at all. Their tone and attitude changed the moment I mentioned that I was going to do my due diligence to seek out a second quote. The sales rep bad mouthed the other company, whom ended up being cheaper, friendlier and provided a longer/better warranty.

Roy was prompt, very knowledgeable , & friendly. He diagnosed the problem immediately, had the part needed to make the repair. I estimate his diagnosis and repair was made in less than 10 minutes. His honesty will have me using his services again. While the current unit is now functioning beautifully, it's time to consider complete new system, which I'll be calling "Lightning Service Inc." for the job before the year is out.

We have use Lightning Service for number of years now. We find their technicians to be very knowledgeable and competent. Scott did a maintenance service for us yesterday on 6 units. Showed up a bit earlier than anticipated, did a thorough job and completed the work efficiently.