BW/Cook Service Experts

Technicians Adam & Brad preformed preventive maintenance on my system today and were very courteous and performed professionally. I've used this company for this seasonal service for many years and have been very satisfied.

We heard a strange noise coming from our year old furnace and called BW Cook right away. The service technician, Chris Herr was at our home the next morning. He asked us questions about what we heard and what time of day we heard it. He thoroughly examined the furnace, told us what might be making the noise, explained how the furnace and humidifier work together, and made some minor adjustments. We were very pleased with Chris and the thoroughness of his service.

Jeremy was great! He was very professional and incredibly prompt. I was able to get my hot water back in just a day. I absolutely recommend this company

We were out of heat in our home and our service technician Carson Landon new exactly how to fix our fuel oil furnace. Only took him a couple hours and we had heat. Very polite and knowledgeable. Wonderful customer service and personality. Highly recommend!!

B/W Cook has went above and beyond on all hvac needs. Adam Palmer came out and did an excellent excellent job on PMing my system recommended company and tech !!

Technician Felipe Mazzocato is a keeper. Very professional, friendly and attentive to the work at hand. We bought the annual maintenance plan at BW/Cook and found it to be a great deal. Preventative plan is a good idea.

Felipe knows his stuff and took the time to explain what he did and found.

Thank you for sending such a great service man to check over the A/C for the warmer temperatures coming soon.

John Rossman impressed us as a knowledgeable and professional technician. He answered our questions with thoroughness and handled the maintenance with skill. I hope he’ll continue to provide such excellent service in the future.

Our family has used BW for the last 4 years to look after our HVAC for our home. They always do a great job for us. But especially today our AC stopped working which was on Memorial Day. We have the service contract with BW and they always come through. Adam Palmer came out in less than an hour and fixed our AC before the heat of next week is here. Adam explained every step while diagnosing and replacing the part. Adam was a complete professional.

I had a furnace and water softener purchased from BW/Cook and installed by them. I called regarding my lack of knowledge regarding both units. My appointments were set up immediately. February 22, Adam came to run and explain a diagnostic test. He was so professional and personable. He explained each test, the reason for it and how it worked. Adam wasn’t finished when the plumber, Patrick arrived. He answered the questions I had regarding the water softener….how it worked, added salt and delivered 10 more bags. He was also both knowledgeable and friendly. Adam and Patrick were both above and beyond my expectations.

Adam Palmer is AMAZING!! We got home from work and realized we had no heat. Adam came out right away and fixed the issue. He was very knowledgable about what he was doing. Adam even took the time to share some of his knowledge with me and thought me a few things about our furnace. We will definitely ask for Adam again. We highly recommend BWCook and in particular, Adam Palmer. Thank you for your help Adam.