BW/Cook Service Experts

This was our first time using this service for our recently-purchased home. I was very impressed with technician, John (Yogi) Whitfield. I told him that I wanted to hang around during the service so I could learn about the furnace. He kindly educated me on the system like a professor. He is very knowledgeable and professional. Much appreciated!

So far I’ve had them install a new hot water heater, new furnace and central air, today Michael Tharp came out and cleaned out all of our ductwork and did an awesome job. He was very professional and thorough and he was a great guy. Will be getting a water softener from them in the very near future and I’m sure that it will be top quality and professionally installed and serviced just like everything that they have done at my home. I’ve tried other companies before to try and save a buck but that turned out to be a mistake that ended up costing me more in the long run. B/w Cook will be the only company I deal with from now on. They have never disappointed me yet.

Scott Fried and Jeremy Young are a great team. They were professional, efficient and thorough. They were also courteous, friendly and had a great sense of humor. They went about their work as if our furnace was their own. We will request that this great team return in May for our spring maintenance on our A/C.

My service tech, Logan took the time to totally explain my water softener system and answer all my questions in regards to the high Volume of salt I was going through!
He is very knowledgeable and great at communicating with the customer. I will request him on any plumbing needs going forward.

Tyler McDaniel, Residential Sales Consultant, is very professional, patient, has a great attitude, pleasant to work with & knows his stuff. He took his time to make sure all my questions were answered & that I was pleased with everything & understand. I could go on & on but he’s on the top of my list & would recommend him highly. Not someone to take advantage of you or try to rip you off. Love him! Thank you very much for everything!!

Very fast and dependable service! The service man arrived and found out that we have our precious Barney (dog) he was great! He petted him and even brought in a treat for him. When having a pet in your home this is the type of service man you don't mind letting into your home that accepts your whole family! A fantastic service man.. thank you so much!!!

Our A/C unit wasn't working at all so we scheduled an appointment online. We received an immediate call-back and next-day service with an incredibly personable and professional team that not only fully explained all the work needed and options going forward to fit our budget, but plans for the future as our unit is aging. We couldn't possibly want for better quality service than Michael and Ryan delivered. We are so grateful our home is no longer a terrarium. Thank you again, gents!

Michael T. was professional and especially diligent in servicing our furnace and air conditioning unit. He did not let the rain deter him from completing the outside work. We really appreciated his commitment to his work.

Adam Palmer was the best technician I have ever had do my preventative maintenance on the A/c and furnace. He did a really thorough job and took the time to explain things to me and show me pictures so I could understand what was happening and my options to improve the longevity of the system. He was very friendly and personable. Very much appreciated and would highly recommend him.

The entire team was amazing from the office personnel Patty, the manager Moe, one of a few technicians, Brandon and the install manager. They worked quickly to get me a new furnace during the coldest week of the year and for Christmas. They did not hesitate to explore options with me and to work directly with my insurance company to solve the issue quickly.
I am overly impressed by they work and commitment! Thank you!!!