AWE Air Water Energy

AWE installed our furnace last January and just came for our annual maintenance. The first annual was free. Their work is top notch. The products are top of the line. They are friendly and efficient. We’ll definitely call them when it’s time to replace our A/C as well.

Mike determined that a new gas valve is needed and assured me that would solve the problem. He ordered the part, and explained what to do in the meantime.

Too soon to tell if the solution works.

Update 2/8:. The part arrived and Mike came by after lunch. The new gas control kit was installed and the furnace is working as it should. Nice work.

We had Martin out for a cleaning and he did an excellent job. He was very thorough, explained everything to us, and mentioned we should start considering replacement...the unit is over 10 years old. We signed up on the MVP and are looking forward to a continued relationship with a company we can trust! Thank you AWE you are truly AWEsome!

Always call ahead of time and show up on time. Always very professional and trustworthy. Been using AWE for 20+ years at two different homes. Never any complaints or issues.

First off, not happy about having to write this review. I have used AWE for 3 installations within the last 5 or so years and have had great experiences each time. That said, all the more sad that it has come down to this. Situation is, Old furnace reached the end of its useful life, called AWE for service and they confirmed not worth the cost of repair if they could even find the parts. Having a background in the trades, and also as a former licensed home inspector I totally agreed. They promptly had a salesperson out same-day to schedule a replacement unit. They had us scheduled the next day which we really appreciated as it was cold outside. Given we were going with the new install, my GF asked about getting a wireless WiFi enabled thermostat as well. As these are fairly standard these days we asked to have one installed along with the furnace. Salesperson said no problem, and had it listed on the work order. No compatibility questions asked. The install crew came early the next day and installed the new furnace and thermostat. We had heat. They were not however able to get the thermostat to connect to the WiFi. No big deal, I have some limited background in IT and figured I could do it anyway, especially since I've done it on other occasions at other locations. Well, as it turns out the particular model they installed, the Honeywell/Resideo T6 is not compatible with any WiFi frequency. It strictly requires a dedicated 2.4GHz only frequency. Most ISP's/routers are multi-band 2.4 and 5Ghz, and these do not work. And depending on your router, you may not be able to select which you want to use. Herein is my issue with AWE. They are the contractor and are responsible for knowing the compatibility requirements of systems and components they install. Furthermore, they actually said the issue is on my end for any incompatibility issues. This is laughable, they install a component that will not work, yet it is my ISP's/routers fault? I even offered to pay a nominal fee to have one swapped out that will work. Any Honeywell T9 or T10 would work, they are multi-band. We were told No! Not even credit for the function-less model they did install if we changed models. They'd need a complete new thermostat installation order, product cost & installation labor charge. Not going to happen. Just don't get it. I'm not going to say not to use them, as they have done some good things for me, but this issue bordered on the absurd as to how simple the fix would have been. No more AWE for me!

Follow up: They did offer to come out and install a thermostat that was compatible...at our expense. Any compatibility issues should have been covered up front when the initial contract was signed. All's good, life's too short.

Pete is one hell of a technician, very thorough, knowledgeable & very polite. AWE should hire a dozen more like him. Thank you on a great job Pete my family appreciates you

Very pleased with our service technician Efrain. He’s very professional and polite.
Very happy with AWE. We’ve been with them for over 10 yrs.

After a remodeling project we needed vent and duct clean out. The tech came on time, we walked through all the system details at the beginning. At the finish ,he gave me a status report and advice on procedure to changing filters in a few days. Very neat, no mess left behind.

So far I feel we have gotten the most complete care that we can possibly get... The service has been very prompt and very thorough in the explanation of the problems we have incurred... Our service technician couldn't be more professional and more knowledgeable of the situation... I am so grateful for the service this company has offered

AWE was very responsive with our concern over an unexpected noise from our AC system. They immediately replaced the part and followed up with calls to assure our satisfaction,