R & R Heating and Air

Thank you so much! Today you guys replaced 25yo furnace and a/c for me. Thank you both for being mindful of my son and thank you for kindly answering aaaaaall my questions. I'm so grateful you were able to come out so quickly. After last year, there was no way to guarantee I'd get another summer out of my clunker. I feel so relieved that it won't have to be an emergency. Professional, on time, quick (said it might take four but took only three hours), and communication for appt confirmation, when you were on the way and when you were finished. That was so helpful since I'm working from home. Thank you! Thank you! Thank you!

I woke up on a Sunday morning to a 54 degree house ! I called Steve Remy and Ben arrived a few hours later to fix my furnace - fast, reliable and personal service as always !

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Update 08-21

After speaking with the owner they did honor a true 10% discount and gave me the $25 new customer discount.

Unfortunately there are still several existing issues that we are currently working on resolving.

There still has not been a clear breakdown delivered on the cost of the replaced part and the associated labor.

This was all listed under a single line item in the updated invoice totaling $1,417.50. What I am simply looking for clarification on is out of the
$1,417.50 how much was the cost of the replaced part and how much was the labor.

The math just simply doesn't add up even with a healthy markup on the cost of the replaced coil.

Additionally there is still the following existing issues that I have experienced as a customer.

1. My credit card was charged twice totaling just over $3100. (I am told this is being resolved and I trust this is simply an issue they are experiencing with their new payment system // but this could have a serious impact on a customer this is not a mistake on a $5 charge this is extra charge of $1500)

2. After receiving the expanded invoice from the owner a $80 service fee was listed, but when I booked the repair the customer service rep told me that the service fee is rolled into the cost of the repair. (I am waiting on the explanation from the owner on this)

3. R&R registered the replaced part for me with the manufacturer for their 10 year warranty which was nice except they input the wrong address. As the manufacturer uses the address to validate the warranty this is a critical error. (I am waiting on this to be corrected and have not yet heard back from the owner)

All in all just a nightmare. I will say this is not a reflection of the technician who did the repair or an attack on their business this is a simple summary of my experience.

And in my experience so far I couldn't consciously in good faith recommend them to anyone.
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Stay away -- save yourselves and learn from my mistake!

No issue with the technician -- he was friendly on time and professional.

Issue comes down to the overall service structure. There was no statement of work delivered prior. The total cost was just approximated at $1700 for a coil replacement. The cost of coil was never stated and the hourly labor rate was never defined.

No cost breakdown of the coil replacement was ever produced or transferred to me before the service or after. I was told the coil cost was 'about' a thousand dollars and the rest of the cost was labor.

Looking at the serial number of the coil after it was installed the average cost was around $800 dollars when I searched different vendors online. So they up-charged $200 on the cost of the coil.. whatever. I understand its a business.

What I cannot understand is how the remaining $700 in labor was applied to work. The technician arrived at 9:30 AM and was completed at 11:30AM.

So for 2 hours of work at $700 we arrive at a $350 an hour premium which is extremely high no matter the service. I did not ask to have the HVAC system repaired on a SpaceX rocket this is a home air conditioning unit.

The final cherry on the cake was that on their website they state they offer a 10% military discount and as a veteran this was the main reason why I chose this vendor.

Except they did not honor the 10% discount for the total cost of the work ($1700) only on the 'labor' which again was never provided in a statement of work or in the final invoice. So they just knocked off $100 which is $70 short of a true 10% discount.

Also just to add there is supposed to be a $25 discount for first time customers which again was never applied to the invoice.

Both of these discounts are clearly marketed on their website.

Overall just a highly shady way of structuring service agreements especially during a pandemic where every dollar matters.

I will never recommend any one use this vendor.

Jace, our technician, was professional and very thorough. I called for an appointment to check out our A/C systems and R&R scheduled us for the very same day. Much appreciated!

Just saved hundreds of dollars by switching to R&R. They exceeded our expectations regarding quality, speed, and cost. And we are both now more informed customers.

Very good experience. Definitely recommend

Awesome customer service & fair pricing.

Amazing service! Very dependable and very honest. If anyone I know has any problems with HVAC, I always tell them to call R & R.

Amazing Company - did an emergency repair and was more than reasonable. All a/c companies should work and have ethics like R & R. Thanks for the prompt response and work.

Always on time and reasonably priced.