Byrd Heating & Air Conditioning

Wonderful customer support. Techs are friendly and helpful. Customer service is efficient and timely. I highly recommend Byrd.

Byrd's team is amazing. If you have any heating & hvac concerns their team is the right one. Friendly, fast, and fair. Matt (from the commercials) took care of us and made us feel like family.

The tech was awesome! Although it was raining, he completed the service inside and out without hesitation or complaints! Thank you!

Service repairman checked "NO COOLING" complaint within two hours. Ordered replacement parts.
Office followed up on the complaint, advised of the parts ordered and outlined time for repair upon receipt of parts.

Excellent and responsive service from very knowledgeable and professional staff members who obviously take pride in what they do! Our go-to from here on out.

Don came out to do a few repairs necessary in order to sell our home and he was excellent! On time, courteous and a pleasure to chat with. He had everything done in such a quick time and really was the sweetest person to talk to. I have used Byrd for years now and they always have the best staff and techs! They’re always reasonable and dependable and I’ll continue to use them in our future homes. Thanks again to Don and to Angela in the office for helping us get what we needed done anytime we’ve needed them.

Bobby does an excellent job so we never have to worry about out A/C after he does a maintenance visit.

As someone who works in the trade industry myself I’ve ran into difficult customers on occasion. As a customer I’ve never came across someone who was rude or condescending that was performing work at my residence. Now I can say I have.

I’ve had Byrd out numerous times this year and spent a good deal of money. I’ve had excellent customer service from every tech who has been out, hence a 5 star review that has now been edited to 2.
I was told that there was nothing he can do and we have to deal with our AC not getting below 73. That’s fair, but I will get a second opinion just to be sure.

The problem is he told my wife that mid 70s indoor temps is perfectly fine for our 1and 4 year olds that sleep upstairs (sudden infant death syndrome can be related to temps over 72!). I got home and went outside to greet him. Asked if he’s been upstairs in the attic to check that unit. His response was: If I know better than him he can take me up there and I can show him where the problem is. I should have kicked him of my property at that point. I don’t want or need to argue with someone that I’m paying to be there. I just treated him like I would a difficult client and killed him with kindness.

Other techs such as James and previous employees were great and deserve 5 stars. The gentlemen who was last at my property deserves one star and is not welcome back. I will be calling to request that next time (if there is) to send someone else. It takes months to find a customer and seconds to lose one!

Update:
Decided to give your company one more shot. After spending thousands with your company over the last 2 years you were not willing to waive a diagnostic fee despite misdiagnosing my AC on previous visits. Be warned, they are in it for your short term business.

Tim was professional, punctual, polite, and knowledgeable. A rare combination. He is an asset to the Byrd organization. Thanks for your help, Tim! And a big thank you to the office for quickly fielding a heat maintenance issue so quickly before the upcoming cold front.

It has always been a good experience using Byrd Heating & Air for my HVAC system. This morning, I had Tim Bowles as my service technician and he is the absolute best I have ever had. He was early, polite, explained everything in detail and was extremely personable. You have struck gold with him on your team and I will be certain to request him as my technician from here on out. Outstanding service!!