Shumate Mechanical

As usual Shumate came through for me! I love my new heating/cooling system and best of all I love how they worked with me to fit the best system into my budget. They also were able to get out to my house, come up with a proposal and install the unit the next day while I was in town. I've been their customer for over 20 years and I think they're the best!

Always professional and friendly. There are few companies that I have delt with that have had such consistently good customer service. They've replaced two A/C units and one furnace for us with friendly, helpful sales people and installers that were happy to help show us how to use the new fancy pants thermostat and answer all of our questions. There were no issues at all and it all went very smoothly with painless financing that was approved from our home the same day we decided on a unit. The sales person that they sent out even talked me out of going with a more expensive unit I was ready to pull the trigger on that was bigger than what he said we needed given the house size and recommended a smaller Lennox unit from the same product line. Not only did I spend $1000-$1500 less (I don't remember the exact price difference as it was the first AC unit that they replaced) but I appreciate that kind of honesty given he would have received a bigger commission. I can't imagine my experience from top to bottom would be better anywhere else. Top notch all around. Highly recommended.

Very professional, reliable, clean and trustworthy! I have been a customer now for several years. During this time I have owned several homes that I have used Shumate each time to help me. They have a great team that has helped me with plumbing and heating/air systems. I never have had to second guess the work and it is top quality each time. This included a new HVAC install, new toilet, replacing parts on toilets, maintenance contract for HVAC and a new hot water heater. They are always able to explain all the work and how it was completed as I am a very curious person so I ask several questions and they never get tired of helping me. They will be just as helpful to you! I am certain.

I contacted Shumate last year when experiencing AC problems. Justin was the tech who came out and checked our system. I told him how rude the women at his office were to me on the phone when I called to setup the appointment and he informed me they get many complaints on them. He told me I could contact him directly going forward. We discussed new parts and repairs for our system, and things seemed to be on track. Then, Justin left the company. I called the main number and no one ever called me back, nor did anyone reach out to continue with our service as we had signed up for a maintenance schedule for a year with the company. After a month of no one getting back to us we contacted other companies and had Bardi come out and take care of all our issues. Shumate then sent me a bill today one year later for services they have never provided. This is the worst company I have ever dealt with.

While there's never a "good time" to replace our AC units, my family and I couldn't have asked for a better experience with Shumate. The entire staff shined throughout the entire process in terms of cost, professionalism, and punctuality. My positive experiences have already sparked my interest in their Handyman services as well. Great company!

Air Conditioning went out on the hottest day of the Summer. With our options to cool down limited (our pool was not open!), I called Shumate, desperate for some relief for the family.
Shumate was out and the repair was done - and HVAC blowing cold again literally within a few hours.
Their AC team is solid.

I used a different service for years, but switched to Shumate when our furnace finally bit the bullet, back in 2015. They were much cheaper for the same quality and offered a better yearly program. We have had almost no issues but if we do, they are very responsive and never try to upsell you. Just recently had an issue with AC and they came out at 9pm on weeknight and got it fixed quickly. Jairus Watkins was the technician and he is exactly why I do business with Shumate. He diagnosed and fixed the problem quickly but also explained it to me and told me how to do a self fix if it happened again. Even though it was a quick fix he still went through and triple checked everything else. HIGHLY recommend Shumate!!

I normally don't leave reviews but felt like I needed to in this case. I had a water heater go out and it needed to be replaced. I've never looked into water heaters so I started making calls to the major home improvement stores. I was terrible disappointed because I was told they could get someone out in 1-2 weeks and the price they quoted me over the phone could change drastically when they arrived to install. I have used Shumate for years for my heating and a/c needs and have always had a great experience so I figured I would give them a call to see if they could recommend someone. I was delighted to hear that they installed water heaters too, gave a quote over the phone that wouldn’t change when they arrived, and would be out the next day. Long story short, I had my new water heater installed and couldn’t be happier with the service. The plumbers were friendly and personable and price couldn’t be beat. Please add that you do water heater installs to your web site (not just plumbing repairs) and promote this as much as you can. Your plumbing department is head and shoulders above all the others and I think more people would use it if they knew it existed.

Shumate sent Rick out to advise me on my water heater. A new one was needed, and he came back a few days later and installed a new one for me. He was on time, very professional and obviously knew what he was doing. I highly recommend Rick & Shumate if you need a new hot water heater. I’ve also used them for a new HVAC system. Thanks!

I couldn't be happier with Shumate. When my furnace stopped working last week, Shumate provided a same-day diagnosis that required a follow-up visit (with more parts) to the house. Although the repair was complicated, they completed it quickly with a minimum of fuss. Importantly, they also kept me informed of expected arrival times and never failed to arrive promptly.