Shumate Mechanical

BEWARE: Called Shumate HVAC to repair a 2 year old 3.5 ton Goodman HVAC that stopped cooling during a week of 100+ degree temps. Went several days without AC and had to pay the $75 extra Saturday fee of $175 service call. Technician immediately knew it would be the capacitor. Here's the problem: technician says you want the basic capacitor for $269 that'll last 2 years or the 5 yr capacitor for $369. I took the better $369 5 yr option. Then later I googled the Goodman 3.5 ton capacitor part and realized the most expensive 60,000 hour replacement capacitor was $59.99 on Amazon. I overpaid $300 for the capacitor and an extra $75 to be robbed on Saturday. If your AC is out buy a new capacitor and plug it in yourself for less than $100 and about 30 minutes.

We've relied on Shumate for HVAC tuneups and plumbing repairs for years now and they've always been very prompt and professional. Especially when I've had emergencies, as so many heating, cooling, and plumbing problems are!
Shumate just finished installing a brand new HVAC system in our home, after having one installed in another home 2 years ago, and it was a really good experience. The salesman took plenty of time to examine our house to make certain he was recommending the correct system. He made good suggestions and gave us a few choices. He answered every question we had, was very knowledgeable, and the installation was quick and problem free. The installers were totally professional and nice too. The install looks to be very well done and they cleaned up everything afterwards. We are extremely satisfied with Shumate and continue to maintain a service contract at both properties.
Oh, and their prices are very competitive.

Very good, replaced two furnaces and AC units. Sales were accommodating showing me my options. Installers arrived shortly before 8am and finished by 2pm. With my new units I have ten years warranty coverage as long as l keep them on maintenance plan. With my Shumate bucks earned by this purchase I can use them to pay for the maintenance plan in the next few years.

This was my first experience with Shumate but it won't be my last. Scheduling was quick, salesman was knowledgeable and gave me a hassle free quote. They beat the other company hands down on price and financing. The installers were friendly, professional and customer oriented. Great experience.

Thanks Jeff, yes I could definitely use your help with several house issues after being taken by an unscrupulous contractor. I left contact info with your office.

The Shumate team came ready to work on time and were so great to get the work done in a timely manner. They were professional and explained thoroughly how to use the 2 new HVAC systems we installed. I have used Shumate for over 30 years in different homes and highly recommend them.

Jeremy from Shumate came out today for a service call and was incredibly professional and knowledgeable. He answered all my questions about duct work and dude really knows his stuff. Another awesome customer experience.

I had the pleasure of working with Richard Seals to determine a solution for an HVAC system that went out on my recently purchased condo. Within hours of my initial call I had a quote that met my needs. My priorities were energy efficiency and no-frills programming. Technicians Ruben and Alfredo showed up today to get the job knocked out and were done in 4 or 5 hours! That's amazing. I can't say enough about the professionalism and support I received from this team and highly recommend them.
I now have a system that's incredibly easily to program and look forward to some savings on my electric bill!

Usual excellent service from Shumate. They arrived as promised, I showed them the unit for the replacement humidifier and told them if they had any questions, just let me know. Two hours later, they said they were finished and would show me the operation of the humidifier. The install was better then perfect (as usual) and the installers were pure professionals. I am sure the unit will work as expected. Thanks, Shumate!!

Jimmy from Shumate was great. Came out to my house to inspect A/C unit within a few hours of my call. Identified the problem and was able to get it back up and running once he had the correct part. Highly recommend Jimmy at Shumate.

Shumate did a great job installing two air conditioning systems for me. Both the salesman and the installers were very friendly and professional. They installed my last set of systems 15 years ago, and have been doing maintenance for me for 4 years. I have been very pleased with them.

I am updating my review after an excellent experience with Shaun, Tino and his team getting everything to a good state with our whole house dehumidifier. Thank you Shumate ! Also happy to hear you are incentivizing vaccinations for your crew. Hope everyone stays safe.

We recently decided to install a new Daikin Fit Heat Pump due to our old Trane finally giving out. Shumate mechanical beat other estimates and was a good value. Shaun Hoover was especially impressive at explaining every detailing and at actually showing up at the installation and job site to help make sure our needs were met. Shaun managed everything very well and was very prompt with replies. At first, I was a bit amazed, because he did not follow the typical salesman pitch and was less talkative than most. At the same time, his proposal and the price provided was the very best. Once we did get into the details of the new system (and it was very new to me - I had never heard of Daikin and was a bit concerned about trying a new brand) he had all the material down or was able to quickly find those at Shumate who had the answers. We got quotes from other companies, including our previous HVAC system company, but they just could not compare. Now that the Daikin system is in place, we are, so far, happy with its performance. It definitely seems more powerful and really keeps the air nice and toasty. The most astonishing feature is the outdoor unit - side discharge and very quiet. What a difference compared to our 2005 Trane! The new Thermostat is nice - has a good mid century with intuitive technology. I would suggest a few changes to Daikin, including a feature that would allow one to keep a "night mode" that is completely dark without the need to change the screen saver to "blank screen". I would also suggest they print out a thermostat user manual for every customer instead of relying on the PDF one has to find online (or they could automatically email you the PDF at each install). I haven't seen the unit perform in our hot muggy summers and I will update this review about May or June with news on that. I do hope the dehumidification system works well. Right now, it seems, it is necessary for humidity to rise about 5% above one's desired range before the system does anything about it.

There were a few things regarding installation that could have been improved. I did not really mind having to clean up and vacuum after the crew had left, but it would have been nice to have been asked if they could have done that for me. It was also no problem for me to clean up the plaster dust and saw dust around the new duct work and supply/returns. But, again, would have been nice for them to do that automatically. Also, there was some strapping of the duct work that was left hanging in our utility room. I did get that fixed as the truck was leaving. Also, the user manuals for air handler and system were simply left on the air handler. Would have been nice to know that or have those handed to me so I was not going in search of them in crawl space. It might be a good idea to institute a "final walk through" with customer before getting in the truck to leave. Also, a bit more help or availability regarding the thermostat and finishing touches (like painting and fixing around where the thermostat was sized and fixed) would have really been impressive. I got the feeling the crew was wanting to pack up, eat lunch and leave asap (especially after Shaun and Raymond had left the scene). The lack of care with cleaning up did concern me a bit regarding their attention to detail with the install. That said, they seemed, as best as I could tell, to know what they were doing.

I think Shumate and Shaun definitely deserve a 5 star overall due to price, professionalism etc.. However, the experience was not absolutely 100% due to the issues listed above. I really think its important to be there for the customer at the end of the job and make sure everything is really on par with the satisfaction guarantee.

Thank you Shumate!