Shumate Mechanical

Bait and switch. Had an appointment to troubleshoot my AC unit for $97. Already had another company come out and quote a repair and wanted a second opinion. 1hr before the tech was schedule to arrive i got a call saying the price to come troubleshoot the issue was now $97+ $350 for a leak check. Other company did that trouble shooting for $89.00 including the 5 minute leak check. What a waste of time. Glad i took today off of work. Thanks Shumate

UPDATE: Despite the poor telephone experience of last night, when I called again this morning the company said I was on the schedule for this afternoon. The tech actually arrived this morning and replaced a failed capacitor in the unit (less than 5 yo Daiken). I am relieved, and happy that the company took care of me in a relatively short period of time.

I've been a loyal customer since 2007 and used them to install a complete new HVAC system. Today during the worst heat wave my unit stopped cooling and the AC unit is making strange noises every 15 minutes. The unprofessional woman who called me back hours later to schedule, told me they might get to me in 3 days. She didn't care that I am a senior living alone with 3 senior (11 year old) dogs either - just said she has about a hundred other calls to make. It is now almost 9pm and my home is up to 81 and climbing.

Shumate replaced our broken water heater today. Yesterday, we noticed water coming out of our old water heater around 4pm. I called Shumate and they came out at 9am the next day. Very prompt and professional service. The technician was nice, on time, and performed the work at a professional level. Shumate is not the cheapest option out there, but do you really want to use the cheapest option on a system that you rely on every single day? You get exactly what you pay for, and for someone that was on a tight budget, the cost was well worth it.

Absolutely great service! I called on a Friday expecting to be told I'd have to wait until Monday for relief. To my surprise, Shumate assured me they would be out that afternoon. Long story short, our technician Will was kind, friendly and efficient. We were chilled and calm soon after. I understand they can't always be there when you need them but this time...they were. Highly recommended!!

I have used this company for over 2-years.
One technician improperly installed our Smart Thermostat. When another technician came to repair it at our next appointment they informed us that it was not possible based on the way the previous installer had handled it.

On our most recent maintenance visit we had been using our furnace for over 2-weeks. The technician did not come inside, nor ask us to turn off the unit at the thermostat. Our unit stopped working. When we realized what had happened, another technician was dispatched and told us our circuit board was fried and it would be over $800 for the part, not including labor.

These people have cost me more money and headache than should ever be the case.

Both A/C compressors went out due to loss of electrical contact.
My Painting contractors had stepped on the electrical feed to one unit, pulling a contact loose and causing intermittent shorting.
The Shumate representative was very good. Diagnosed and corrected the issue quickly. Courteous, on time and professional.
Shumate installed both of my units six years ago, and I find them to be better to deal with than all of the others I've tried over the previous 25 years.
All the way around, they treat you like you think you should be treated as a customer.
I ONLY call Shumate.

We’ve used all of Shumate’s services - HVAC, plumbing, electrical, and handyman. They’re prompt, professional, and know what they’re doing. We just wrapped up a powder room renovation and they were here each step of the way for electrical, plumbing, and handyman services. I feel like we know most of the guys by name now (lol) but we trust them and will continue to call on them in the future!

STAY AWAY! This does not go for Shumate HVAC, who are great. But Shumate plumbing has been an absolute nightmare. The two technicians that were assigned to our job were clearly inexperienced and poorly trained - they couldn't even find the water main at the street.They came out to replace a water heater and install a pressure regulator, and we woke up the next morning to a flooded basement. They had ruptured the old pipe of our main water supply, and even worse, refused to take any responsibility for the issue or do anything to make it right. Management is extremely condescending and was downright sexist to my wife. They also try to upsell at every opportunity. Now we're looking at a $10K repair. Will never hire again. Do yourself a favor and call literally anyone else.

Another great job by Shumate! The installation crew was great. They arrived on time. Went to work immediately and did not stop until the job was completed. Afterward, they made sure we were satisfied with the installation and went over the operation of the new thermostat and system operation. As Realtors, we have always recommended Shumate as one of our trusted vendors and will continue to recommend Shumate to any home owner.

I called Shumate to repair my AC. They responded promptly and in a professional manner. They repaired my unit, which was still under warranty, in a timely manner. The technician was very courteous and professional. I trust Shumate to provide reliable service at a fair, and affordable price. I would highly recommend them for any of your HVAC needs.