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Empire Heating & Air Conditioning Inc Reviews - 100

4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Frank Horn

Technician very thorough and excellent at explaining issues with system in layman's terms, as well excellent presentation of cost estimate. Overall exceptionally pleased with Empire over several decades including several different technicians. Highly recommended for purchase of new systems/products as well responsiveness on routine maintenance program!

Christian D

Wow, Empire has raised the bar for me! They were so great to deal with, customer service was fantastic, the technician solved my issues and was very knowledgeable! Prices were very reasonable and just all around THE BEST experience I’ve ever had with an AC Company. You’ve gained a Life Long Customer!

Ryan Tolle

I’ve used Empire’s maintenance service plan for a few years now and have always been pleased with their professionalism and service. As a new home owner with equipment that is at the end of its life, I appreciate service technicians like Ken who help keep me up and running as long as possible. If you can request Ken for your service, I’d recommend it.

Catherine Larson

Our furnace/AC checkup is always easy. We get a time frame for our appointment, but then we also receive a call letting us know that they will be arriving within the next half hour. Our technician, Ken, is as nice as could be. Friendly and helpful - he always gives us a few good tips on how to avoid maintenance issues.

David Mann

Nov. 2021 - I’m still a customer of empire! I like their seasonal maintenance packages because 1. They remind me and remind me until I schedule it. 2. They seem to always have good times available for techs to come. 3. Friendly and courteous technicians and office staff. 4. Reasonable prices.

2018 - Tenacious techs make sure the job gets done, explain the work to the customer, and aim to please. Also very friendly scheduling staff.

Jeff Young

I’ve used this company for years—always reliable in terms of scheduling appointments and having the techs show up when promised—and I’ve always found them to use very knowledgeable techs who have done a great job with repairs. They deliver quality work at a fair price! I recommend them with complete enthusiasm. [And, several months after writing this review, I needed to call them again for a heating issue--once again, they arrived on time, and gave excellent service--another really great experience.]

Anders Wells

I’ve been using Empire for years now and have never had a bad experience. Staff try to do what’s best for you, not just up selling. Everyone I’ve worked with at Empire is smart, honest, hardworking and knows their stuff. Always recommend them to friends looking for help with heating and air. Mike came out today and gave me good advice to keep heating and cooling costs down.

Mark Gordon

Our upstairs unit, which was purchased though Empire just two years, started experiencing problems. Our technician, Ken Kolar went above and beyond to be an advocate with both Empire and American Standard to assure our manufacture warranty and 2 year labor coverage were honored. He was able to quickly resolve the diagnostic assessment needed and even came back the same day to the replace the faulty valve . Thanks to Ken and Empire closely collaborating with us as a customer/client to meet everyone's satisfaction! I appreciate Empire and their commitment to going above and beyond to make things right for their customers.

Richard Kiefner

I am very happy with the service Ken provided from Empire at my home. He was very professional and explained everything in detail to me. He thoroughly checked the AC Compressor and thermostat to resolve our issue in a timely manner. So far I am very happy with Empire!

Randi Reid

Empire was the 4th company I called for my rental property. The tenant let me know the other guys walked in the garage looked at the system and left saying repair would be $1600. The empire tech came by and found where the simple leak was because a hose was misplaced. Saved me over $1400. In the times we are living in integrity is scarcely found. So many people are greedy and will make a profit at the expense of others. I am overwhelmed this morning with the honesty trait some companies still value. I highly recommend Empire and will use them again if needed.

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