Empire Heating & Air Conditioning Inc
Amenities
- Online estimates
Empire Heating & Air Conditioning Inc Reviews - 100
4.9
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Login with your favorite social account for easy sign in & registration.
Betty Davis
My heating system failed and would not power on! I contacted Empire and informed them of my issue. The receptionist asked if my heater was working and I told her no. She responded with a sense of urgency and made every way possible to get a technician ASAP! Technician, David Wilkinson came out and conducted a thorough inspection of the heating system. He was courteous, knowledgeable and professional and resolved my issues! Empire made my birthday brighter and I’m so grateful for their help!
Nicole P
Empire is efficient and friendly from the time you book to the time the technician completes the job. Zeke came out today and was super respectful and kind - he changed our filter, did a pressure test to ensure the system was operating smooth, and recommended options to help us reduce allergens and improve air quality flow through the house. I have been an Empire customer for years and am always impressed with their people! Thanks.
Melissa Kelly
Joseph was very professional by first introducing himself. After doing so, he proceeded to tell me what he was planning to do with my system. He also showed me some tips to rid the system of trash for the pump system And, he showed me what I could do myself to regularly support the health of my system.
Lastly, he reviewed two items that he would recommend that would extend the life of my unit. He listed them in my file, but did not push them on me.
Thank you to Joseph for his thorough and friendly service.
This is a second post: Wednesday before our hottest Memorial Day since the 1940s. I was trying to hold out till June before turning on my AC, but 82 degrees in my house at 11:00pm called for some AC. I had been using the house fan but decided I would breakdown for some cooler air. I turned on the Auto function on my thermostat and flipped it over to Cool. My auto temperature was set to 82, so of course nothing happened. I go down stairs and the pump is running but nothing else. This morning, I called Empire at 8:01am requesting service. I knew is was going to be a long shot, but they worked me in and fixed the pump in less than 30 minutes. (I am a regular customer - but this kind of service is why I am.)
They are consistently professional and are friendly and thorough.
Melissa Kelly
02/22/22
This is my third post since I purchased my HVAC from Empire and have used them ever since for my service and maintenance. Joseph is my service provider. Not sure if he serves this particular area or that he has a certain set of customers. Either way, I love it this way. Joseph comes twice a year to checkout the part of the unit for the upcoming season. Because he comes twice a year, he is very familiar with my set up and special needs. With the installation, I had a larger filter added. Joseph knows to check the HEPA filter and replace as necessary. As the filter is an added fee, I really appreciate when Joseph is honest with me and only changes it out as needed. He also checks for any buildup of debris in the outside fan and cleans it out when necessary.
I also asked him if vent cleaning was worth the money. He discussed the options and trade offs and showed me a quick video. I told him I would consider it as a future option. There was no pressure, just information.
Melissa Kelly
Jacqueline G
Never disappointed got an appointment same day for checking out my AC
Jimmy Hyatt
I called Empire this morning because my heat was blowing cold air. They worked me in and sent someone out 4 hours later - Travis was extremely professional and knowledgeable. He answered all questions I had and literally replaced my furnace igniter in 15 minutes. Couldn’t have asked for better service or more reasonable pricing ! Definitely recommend
Erin Brown
We've had a yearly contract with Empire for 3 years, and their service and work has always been excellent. The people are friendly, professional and easy to work with. The service visits are thorough and helpful.
We especially like that it's a local, family-owned company. Their service feels much more personable than a corporate chain, and I'm glad to support a local business.
Our last visit was with Ken, and he was fast, friendly and explained everything very clearly when it turned out we needed a fan motor replaced. We really appreciate their work!
Megan Joyce
I've really enjoyed my experience with Empire. I had a maintenance contract with another provider when I bought my home, and every visit with them left me feeling less than satisfied. They also tried to add on unexpected costs. The Empire service professionals I've had come visit are so personable and knowledgeable, and despite my system being old and needing to be upgraded, they're not pushy when I tell them I'm going to wait until it dies to make that purchase. They show up on time, and communicate well, and I'm overall very happy with them!
Matthew Mays
My heat was not working properly on the day before Thanksgiving. I used the intake form on Empire's website when I discovered there was an issue after I woke up. Someone reached out to me to schedule an appointment on the same day before their office had even officially opened. Travis was very professional and personable. He walked me through everything he was checking and made recommendations specific to my system. He was able to replace a part and get my heat working within about an hour. Empire totally resolved my issue on the same day I reached out to them. I would highly recommend Empire if you need a quick response to a heating issue.
Josh King
He was very professional and polite. I learned a lot from him. I had issues controlling the ac and heat and the ac would keep running. Now it's fixed and I'm happy. Thanks for your service Dave!
Maria Karim
Excellent. In Ga you CANNOT get through the summer w/o AC. Had several other hvac people come in and none told me why my house wouldn't cool.
Empire came in, found the problem, and got me set up with am amazing system - AC and HEATH plus new ducts since the old ones were rusted - and now it works like a gem.
They were prompt, straightforward about the cost, thorough about the work and even had quality check done.
There is a reason this company has been a staple in ATL for over 35 years. They get the job done and get it done right.
I will keep using them to maintain my system and would highly recommend them to anyone who needs hvac help. They are the go to.