Empire Heating & Air Conditioning Inc

Terrence from Empire stopped by my place today to fix my central air. The system was blowing cool and hot air at the same time. This made my place feel like a sauna. He was very professional, friendly, and responsive. He got the job done in a timely manner. If you need your system fixed, I highly recommend that you call Empire. And you'll be in great heads if they send Terrence.

The technician who came out was polite and professional, and knew what he was doing.

The technicians, 3 of them, were professional, polite, worked well together, communicated with my handicapped husband multiple times.

Excellent customer response time.
We are very satisfied thus far with the attention to our needs on this specific problem.

This was my first a/c maintenance for my annual service contract agreement. Empire was recommended to me by my previous vendor as they stopped servicing my area as it was too far away from their primary service area. Zeke arrived on time, was super friendly and professional and explained exactly what he was doing. The fan on my compressor was not running as the dual capacitor was faulty and needed to be replaced. The a/c is running great and I’m ready for the heat. I feel good about choosing Empire.

Empire was very responsive, professional, and easy to work with. They took care of the warranty (with the manufacturer) on the condenser that was previously installed by the builder. Because we were having a winter heat wave, we asked them about the option to rush the part here, which they provided at a reasonable cost. We are glad that we found them! They also do residential, I have had great experiences with them there, as well.

We had a wonderful experience with Empire. They explained the process of replacing our units and gave us a detailed quote. The brought the new system in just a couple of days and installed it and answered all our question. A supervisor did a follow-up visit a week later to check on everything. Would gladly use Empire in the future for any HVAC needs.

Very happy with the recent service. The woman answering the phone was pleasant, listened to my tale of woe and worked at getting me into the day's schedule. The technician that came was pleasant, professional and efficient. He clearly explained my options and the different costs associated with them. I'm definitely sticking with Empire.

Travis was fantastic! We are new customers of Empire and couldn’t be more satisfied after our first appointment yesterday. The technician, Travis came with a mask and was thorough and efficient in explaining what he was doing. The last company we used never put filters back in, so Travis installed new filters and cleaned the heating system. I appreciated his honesty in what the system needed. Excellent customer service. Travis and Empire are winners!

The expert was very knowledgeable and willing to answer all of my questions.