Griffin Service

Griffin services was great. The tech Kyle was professional, on time and full of knowledge, which he shared with us. Very happy with the service and would most certainly recommend to others.

Excellent service. Courteous knowledgeable and on time. Will use again and again. James Bowers was great..

UPDATE:
I had horrible experience with John (senior electrician) who showed up on 3/15/2023 with an outstanding junior electrician (Dominic). Operations manager (Sarah) was called to describe the totally unprofessional behavior and attitude by John. My overall experience with Griffin staff has been outstanding so far. John is definitely an exception. Sarah promised that they will never send John to any future service call. I had a short in a front-yard electrical outlet that was triggering the main breaker. I inspected the electrical outlet (next to my front-yard fountain) and it was very obvious that a crack has developed and shorted the wires. The wires were charred and totally fused. I was 99.99% certain that this was the root-cause for triggering circuit breaker. Hence, I placed a service call with Griffin to have an electrician come out and replace the electric outlet. John showed up (with Dominic) and started immediately to offer me a-la-cart menus of services regardless of what I want or even need. He started by quoting me a $525 charge for 1 hour to diagnose the short and insisted that he cannot do anything before he performs a diagnostic service. I was speechless and insisted on not wanting to pay this outrageous amount for a service I do not need since the root-cause was obvious. John stated that if they do not perform diagnostics for 1 hour whatever they do is not guaranteed to work. I asked how much was the cost to replace outlet/receptacle. John quoted $165. I asked him to proceed and replace. I had specificity requested when I called in to have the technician bring on the truck an outdoor GFI receptacle since I knew the root-cause. The crew did not bring any. Now they needed to go buy one. John then changed his quotation to $390 with a disclaimer that it may not work and they are doing at my own risk. His explanation, which did not make any sense, was he needed to replace the entire box not just the outlet. I asked him to proceed begrudgingly. Dominic disconnected the fused wires and proceeded to the main circuit breaker in the garage to ensure 100% that the outdoor charred wires were in fact the root-case. That was a very logical step. John stopped Dominic immediately and I heard him tell Dominic that if he flipped the breaker to verify the short there would be an additional $525 charge for diagnostics which I did not purchase (the total will be approx $1,000 to replace the electrical outlet). I heard that and I got super upset. I went myself to the garage and flipped the breaker and as expected, the charred/fused wires were the root-cause. I then told John that his attitude was unprofessional and that I felt he was fleecing me. I proceeded to call Griffin’s customer service line and I asked for a manager to complain and get help resolve the issue. Sarah took my call. After exchanging facts and 4 pictures I agreed to pay $390 and that Dominic will go to purchase and come back to install it and that Griffin will place a note on my account for John to never take any of my future service calls. I still feel that I was over-charged since the technician did not have the needed receptacle on the truck, but Dominic did a fine job. All of Griffin’s service calls (HVAC, Gas, Tankless Heater, move my A/C, etc.) went very well in the past and I had given Griffin 5 stars. This time my overall satisfaction is very llow. Griffin charges premium price and I expect premium service. John was clearly attempting to fleece me and was taking me like a fool. Please note that I am a Griffin regular customer (the most prized) and I pay Griffin monthly maintenance fee for HVAC, Tankless, Water Filtration upkeep. I also told Griffin’s operation manager I would be writing this review because I feel obligated to do so after I gave them 5-star review in the recent past. Griffin please take notice.

Pictures are before (see fused/charred wires), and after Dominic completed the work (thank you Dominic)

John was friendly, on time and very knowledgeable. He showed me how to maintain my systems and to tell when to call for help. Could not be happier with his visit today!

I thought Bill did a great job. He was very knowledgeable and noticed other problems that could happen in the future and I really appreciated that and he's supposed to get back to me on what that is not too many service techs would even care great job thank you.

Ralph was great! He explained everything perfectly, he triple checked to make sure he had everything in order before he left, and made sure to answer all my questions. Griffin hands down has the BEST guys in the field, they are always so kind, so professional, so patient, they never rush through things, they have incredible customer service values, they do things RIGHT!!

Excellent and professional job done by James and his helper in installing a gas line for dryer. They cleaned up areas they worked in. They also thoroughly checked to made sure everything worked properly before leaving.

Jeffrey is the most amazing service guy at Griffin! He’s very knowledgeable about everything ac related. He’s been back to our house dealing with an issue that’s not Griffins fault but he stays until the issue is solved and really listens to our complaints. He’s truly a saint :-)

I googled “plumbing services” after an outside spigot broke and bursted. I called Griffin Service and they scheduled a same-day repair for me. The technician, Justin, called before heading over, was on time, professional and knowledgeable of the trade. The price was reasonable for the work performed. Five stars for him. Thank you

I had a damaged outdoor gas sconce. Dustin came right away and made sure it was capped off safely. He was able to save us a lot of money by repairing the sconce . We were so happy and so glad they took care of us as we were uncomfortable with it being a damaged gas line.

My A/C went out last night. I. Called Griffin Service first thing this morning & they came out shortly before 10AM. Very friendly & professional. Problem was diagnosed and repaired and now we’re cool again. Many thanks!
Before they left Joe showed me photos of inside and outside units and advised what I might expect in the future which they’ll also send in writing. Again, many thanks!