First Response Heating & Cooling
Amenities
- Wheelchair accessible entrance
- Wheelchair accessible parking lot
First Response Heating & Cooling Reviews - 100
4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
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Michael Pease
What a great experience! Matt was very helpful with explaining everything and made it easy for me to make an informed decision. The crew that installed the unit were very professional and worked extremely hard to get finished in a timely manner and left the area spotless. I would highly recommend First Response Heating and cooling!
Marvin Snorton
Outstanding professional service. First Response is the only A/C company I use. Prompt and courteous service. I highly recommend this company.
Jennifer Venezia
Matt came out early in the morning to fix our drain line. He made sure everything was in working order before leaving and that we were satisfied. The prices are great and the work is awesome. I won’t use anyone else.
Gerald DuBois
Mathew Bulmer was the tech they sent on a Saturday to look at an old AC unit. My compressor had gone bad after 31 years. The HVAC company we have always used came out and, with little investigation at all or diagnostics, told me I could pay 3,000 for a new compressor or 5,000 for a new unit; maybe... they would have to send someone else out to look at the air handler and and see how much it would be for the install. I decided to get a second opinion. Matthew took a lot of time going over everything with me. He spent quite a while in a scorching hot attic looking at the old air handler, wiring, measuring, taking pictures, and then explained what would need to be done. After a thorough diagnostic, spec of the job, he spent a good deal of time explaining my options.
It is rare that a technician or other worker comes out on a call and leaves with you feeling a sense of trust. Matthew was professional, polite, courteous, extremely intelligent, and knew the business and technology. Speaking with him was effortless.
I do not normally give reviews of any kind. I do not expect them when I do my job. However, when you have an a experience as rare as this, people need to know. If Matthew Bulmer is a representation of the company itself, I would not hesitate to recommend them. It is not always about the best price; even though they were more than fair. It is about honesty, integrity, and quality. I look forward to doing business with them again.
Kristen H
I called Saturday night for a plugged drain that was leaking water into our garage. Matt walked me through how to unplug the drain, told me to call him back if it didn't work (it didn't) and he would be able to get someone out on Sunday or Monday if it could wait. I sent an email Sunday afternoon and we were scheduled for the next morning.
He was here a short time, unplugged the drain, told us how to help maintain it and talked about what a new system would need and other things to be aware of.
We have a home warranty company (AHS) and I would gladly pay to have First Response come out instead. Knowledgeable, friendly and willing to answer tons of questions. Would recommend them to anyone who asked.
Scott Wilkerson
Had an issue with our outside unit. Called First Response this morning, they sent Ty out and he found the underlying cause of the problem quickly, efficiently and explained the entire process as he went. Fixed the issue, looked the rest of the system over and got us back to normal. Great service from a great company!
ruby daniels
On time, detailed highly-qualified professionals from the start for heat or cool 😎...I'm with you,when you are right ✅️ First Response Heating and Cooling...
Thank you
Joe Robinson
I'm questioning my decision made 3 years ago. I had a new a/c and air handler installed for $7,400. In 3 years, we've had 3 service calls as the unit wouldn't operate. The latest, is the pre-existing 30 amp breaker. It seems, for 7400, that breaker might have been updated as well based upon its age. Nope. I will, eventually have them repair that as well, but....in the interim, we've no heat or air. Fun times.
Dj Smiling
First Response is a very reliable and trustworthy company. I look forward to doing plenty more business with them in the future. Their professionalism is unparalleled in the business. They showed up when they said they would and didn’t waste anytime figuring out the problem. For their professionalism and quality of work there prices are very reasonable.
VISHNU PREM
terrible service. tried overcharging for everything. Rude and not worth.