First Response Heating & Cooling

These guys are the worst. Used their service a couple years ago, and every time I go to drain the ac, I'm reminded of how they finessed me by way overcharging for a part and install. Next time it happened, I purchased the part on Amazon for $20 and watched a youtube video on how to install.

Stay far away. If you're not technically inclined, look for another company that is trustworthy.

I received a call from the office letting me know Matt was on his way and would be there in 45 min. Matt was very pleasant. I would have him back anytime. Also the company had reminded me it was time for the maintenance service which was part of my yearly contract I had paid for. If they had not called I would have not remembered.

First Resonse is our a/c installer and service pro. Anytime we have called them they come out within hours. Professional, expert work, and always a fair price. Best in this area for installation and service.

I would have to give this place 4/5 stars. I would give a 5/5 but there were a few things that happened that almost made me cancel them altogether. We called them out because our air stopped working. They responded very quickly. I love how quickly they came out on a Thursday evening. Kory responded and he was amazing! He told us what we already knew which was our whole unit needed replacing. He explained our options and told us a new one could be installed the next day. He even gave us portable units for the night. Kory was professional, knowledgeable and kind. If you need services from this place please ask for Kory. He’s the best!! Their prices seemed competitive for the area. We have a smaller home and got a 3 ton unit for about $6700.

We were quoted a time “late afternoon” Friday. By 3pm we hadn’t heard anything so I called the office and was told that there was an issue at an install that morning and they were delayed. He said he could get guys to us by 4 to start our unit. I then got a call at 4 saying they wanted to delay until morning due to the rain. We have a baby who didn’t sleep well with the portable air machine and so I asked them to still do it that night. The guys arrived to do the install and at first they had very bad attitudes about having to be there on a Friday night in the rain. This could’ve been avoided if management had been more transparent about the issues on the first job. If they had called me at noon and told me that we would be delayed until Saturday morning I could’ve made other plans to get a hotel or stay with family.

I had to ask one of the workers not to smoke cigarettes on my back porch with my door wide open as now my house smells like cigarette smoke and we have a baby with asthma. They also made a hole in my drywall, left my baseboards dirty and ripped one of my curtains. Which they never said anything about and I discovered the next morning. We also were not told about an inspection or any warranties that came with the unit. It was like they just slapped the unit in there, threw the paperwork on the table and left.

I would still use this company because they have serviced us before and done a great job. I love the quick response, the office staff and the texting communication. I am trying to be empathetic because I know it’s hard to find good labor these days but I was not impressed with the install job, the lack of communication with delays, or the damage to my home. I also was expecting one of the owners/ managers to come by and check to make sure the job was done well and that didn’t happen. My husband has worked in HVAC before and does manual labor now and said they definitely didn’t take pride in their work. They were throwing tools around, didn’t lay down any drop cloths, and the job just looks sloppy.

Again I would still recommend these guys but beware if you need an install- you will have to micromanage and do not expect Grade A customer service. But another company quoted us $8500 so I guess we got what we paid for.

DO NOT USE THIS COMPANY. The owner of this company said to me literally “You get to screw me over but I don’t get to screw you over?” And his definition of me screwing them over was one of his guys only charging me the call out fee after not doing anything. THEY WILL RESPOND TO THIS REVIEW LYING, DO NOT BELIEVE IT, GO TO A BIGGER COMPANY, there are so many in the area, I saved thousands by not using this HORRIBLE company. Unprofessional owner, extremely unprofessional service men, and just a garbage company all round. AVOID

These guys are the best! I’m a repeat customer and they were the first ones I called two years later. Just the best. Thanks again!

I was in town when these guys came through to try and help out with a busted AC unit. Their service:
-charged me $2000 (for a job that ended up costing $120 from another company)
-didn’t solve my problem
-owner of the company did not care about resolving the issue

Overall, genuinely had a quite unpleasant experience with them.

The owner is great and he gives Trustworthy advice and does honest work.. no shade with this company everything is up front and prices are definitely better than the bigger companies out here !

Came when they promised, got things done quickly and the tech was friendly and professional. Awesome service!

They have great communication, arrive on time, was quick completing the service and was available to answer any questions. They have a great yearly program to be a part of that helps set up for great service as well!