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Amenities

  • Wheelchair accessible entrance
  • Wheelchair accessible parking lot

First Response Heating & Cooling Reviews - 100

4.6
Quality
5.0
Location
5.0
Price
4.0
Service
4.5
Amanda Farfante

It was a Sunday morning and I woke up and my AC would not come on and it is dead of summer in July in Florida. I have two small children and two dogs I was worried that nobody would come out till Monday . First response answered right away and was out within an hour. They had my problem fixed within 30 minutes! Very happy thank you first response!

Ashley Antonson

Matt reached out to me after recommendation from a friend, because another company was trying to majorly screw me over on cost/product, and who was less than honest. Matt sent John, the service tech (who actually arrived early), out to assess the unit and give me a quote. Him and Matt both explained everything to a t, and now I feel like i know more about AC units than I ever needed to know. They gave me an AMAZING price, with great financing, and an outstanding warranty, and had their installers Rigo and Guillermo out the next morning to get us up and running. They were prompt, professional, and I could not be happier with my experience.

Nancy Barry

I am a person who asks a lot of questions, and most get frustrated and annoyed with me... but not these wonderful people! I first called and spoke with one of the owners and told him that I was only price checking, because I had to put pen to paper to be sure I chose the best price and quality because I'm not a person who has money just waiting to spend and I wasn't sure what I could spend. He first asked me if I had air or if I was in a hot house, because he could bring me a portable air unit for the time being until I decide what I need to do (no charge)!!! I have to say after making 6 other previous calls to other AC companies, this one was the only one who was humane and compassionate about the people who they "might" service. I called them because of all the 5 star ratings, I said this just couldn't be... had to just see for myself!! Well, they spoke, they came and I saw you might say, and they hold the crown with 5 stars with me too, unbelievable how confident I felt about choosing this great company. They're professional, but not stuffy... they're compassionate but not pushy... service was exceptional and couldn't believe how quickly they jumped on the job when they got here and cleaned up after. I didn't have to do anything except smile and say thank you a few times (I might have even sounded like a broken record, thanking them with a smile) You can't possibly go any way but good and right with First Response as they truly come to your rescue. I've told my neighbors, friends and family, I've got an AC company for you if you ever need any service :)

Amanda Padron

Amazing company! Friendly people, very professional and the process was very easy. I got my unit replaced and they got it done so fast and efficient. They were very impressive and came fully equipped and ready to work. I don’t know if it’s always that quick but Wow I was impressed! Very clean and overall a great experience!! This company keeps you updated and gives you a breakdown of everything which I loved! I’ll be recommending to friends and family.. Great people to work with!

T Stew

I absolutely LOVE this company! They have always been fair and honest with every single service. The technicians are always thorough and courteous and work very clean. The scheduler is always very nice and professional!! They take the time to explain any recommendation they may have and call when service is due! Fantastic business, employees, pricing etc. and I highly recommend!

Brian Phillips

My first meeting with the owner Matt to the final installation and wrap up I couldn't really be happier. Matt didn't sell me anything I didn't need but he made sure that I purchased the unit suitable for my place.
Top notch service and as for pricing I felt I got a really good deal!

UPDATE: Maybe I'm just a picky person but I had a cosmetic issue on the unit that was just installed at my home and I wanted to see if it could be addressed. Matt was very pleasant and open to sending a guy out and taking care of it. Little things like this is what customer service is all about and I appreciate his dedication!

Edwin Perez

First Response Heating & Cooling is a trustworthy and Honest business. Matt and Brian the owners are knowledgeable and professional technicians.

They provided excellent and courteous service. They understood the issue I was having and provided a full service solution.

I have no doubt that First Response will be a company I will be doing business with for years to come.

I have no reservations about recommending them to all my family and friends.

Keep up the great work guys. You will go far with the excellent level of service you provide. You have raised the bar on service and support in the heating and air conditioning industry. You offer an outstanding level of service that will guarantee your success in this industry.

Thank you for taking care our our heating and A/C needs. We have you on speed dial and you are the only A/C vendor we will be using from now on.

Katie Dalbec Johnson

We were having issues with our AC so I called and Ty was out within hours. He was professional and friendly and explained everything clearly and thoroughly. We were so impressed that we signed up for their yearly maintenance plan. I will be recommending this company to our neighbors!

Cathy Dana

I had reached to multiple companies when my AC stopped on a Friday night and heard back from none of them. A friend referred me to First Response and I called on a Saturday night and had an immediate response. Bryan came out and was very informative and showed me how to help keep my unit working and had me back up and running quickly. Their pricing is very reasonable for an after hours call. The customer service is amazing! I will be recommending to all my friends.

Tamara Wood

Follow-up to the original review below: Three months after our A/C was replaced, it stopped working. We were frustrated for sure, but we called First Response and they offered to come out last night, but it was late and we had sick kids so we said to just wait until this morning. They were here right on time this morning and fixed the problem in no time at all (a plug had gotten knocked out of the compressor). Just like during the install, it was all handled with professionalism and a smile!

We had a new A/C unit installed and I have to say how impressed I was by First Response Heating & Cooling LLC. From the time Matt came out over the weekend to give us a quote, until Bryan and the install crew pulled out on Monday evening, the service was top-notch. During the estimate Matt noticed and pointed out things that other companies either missed or didn't mention that would have cost us more money in the long-run. The installers were on-time, worked hard, cleaned up everything before they left, and were super respectful. From start to finish, it was a pleasure doing business with them. If you find yourself in need of a new AC (I pray you don't!) or just need your current unit serviced, give them a call!

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