M&S Air Conditioning

Very good company to do business with. Very well mannered repairmen. Have been doing business with them for years and very well satisfied.

Terry was very informative, on time and professional in every aspect of the service.

It pains me to have to write this review and rate Mike and his company so low, but after 6 months of misery after having him install a brand new unit, I finally feel that I have no choice.

I purchased my home, an 1100 sq.ft. historic cottage, almost 7 months ago, and in less than a month, my a/c system broke down. I called Mike, the owner, because he had been servicing my unit in my previous home for over 5 years, and I was very happy with his company’s service. After sending a technician to evaluate the unit, Mike recommended replacing it. Mike personally came out to my home to determine the unit I would need, and he recommended installing a 3-ton unit stating that the back of the home wasn't getting enough air since it was an enclosed, Florida room.

Initially, I questioned the size because I had the same size unit in my previous home which was 2500 sq.ft., but Mike insisted that the square footage had nothing to do with the unit I needed for this home. I had no reason to not trust Mike's recommendation, as I told him, "he was the expert," and he also gave me assurance that if my air-conditioning issues with the back room didn't improve, he would replace the unit with the 2.5, which was the original size of the old unit.

Well, right after the installation, I didn't understand why the unit would turn on for 30 seconds and come back on within a minute or two. I cannot remember the last time I had a peaceful night’s sleep as this “short-cycling” is very disruptive. I have been a homeowner for over 20 years and it was my experience that a unit should run at least 15 to 20 minutes to cool and to control humidity in the home. Also, the back part of the home was still not cooling at all, and the humidity in the home was over 70. I contacted Mike, and he suggested that I partially close some vents, and reminded me that I will continue to have high humidity because my home is an older, concrete home and also because my home is right on the intracoastal. This made no sense to me, as none of my neighbors, who also have historic homes, were experiencing what I was experiencing. Still, I followed Mike's recommendations and nothing improved. I also kept asking Mike what was going on with the permit for the unit, as I had not heard from the City of Lake Worth Beach. He stated that they often take several weeks/months to get an inspector to come out and that he would look into the status of the permit and get back to me.

It has now been almost 6 months since the installation of my unit, and in that time period, the following service calls were needed: (1) My thermostat was swapped out—Mike claimed my NEST was not appropriate for this new unit) (2) several adjustments to the thermostat Mike installed to correct the short-cycling (3) service calls for the unit not functioning properly (completely broke down on Thanksgiving Day while my family was here and we were cooking) (4) Swap out the unit from the 3-ton to the 2.5 ton (5) during the cold weeks here in Florida, I had no heat and the technician claimed the wires were not initially connected properly.

In addition, after numerous unreturned calls/emails about the permit that should have been filed initially in September, I finally contacted the City of Lake Worth Beach only to discover that a permit had never been filed for my unit. According to the City, they are not backed up and once the permit is issued, they will send their inspector out within a week. I contacted M&S two weeks ago to tell them what I had discovered.

M&S has completely stopped answering my calls/emails for them to figure out what is wrong with my unit. I trusted Mike and his crew to do right by a disabled woman who invested over 5,000.00 on a new unit only to continue to have to suffer and live with high humidity levels in my home and a unit that continuously short cycles. It is my hope that writing this review will push Mike to honor his word and do what is right—to fix the issues so that my new unit functions properly & efficiently and finalize the permit inspection for the unit.

The M&S crew were awesome! They listened to what we wanted and worked with us to find the best ways to re-run the drain line for our a/c system, to re-insulate the refrigerant line, and to re-locate a vent in one of the rooms. It's encouraging to see a South Florida business that still prioritizes customer service. Thanks Mike!

Very professional and helpful in the process. There was follow up by Mike through out the process. The was very open and honest and made sure we knew what were were entitled to in the warranty as well as the service. The team showed up and work quickly and job done in under the estimated time. The job site was cleaned well and we now have cold air in our bedroom! High recommend!

Always on time with an honest repair. Great company.

For over 10 years these magicians kept my old system running. The annual contract saved me money and frustration and allowed me to meet and get to know every one of their technicians at one visit or another. This year the 'antique' finally bit the dust and M&S installed a new high efficient Rheem system in expeditious time. Great system, great price/value and great people. I rely upon them not to let my wife 'get hot'! OR ME.

First time using M&S. Response time was excellent. After 3 years of problems, Mike made suggestions that have proven to be successful. The crew was knowledgeable, professional, and did not leave a mess. I will be using M&S going forward!!

The absolute best hvac company in S Florida.

Mike and the entire team were amazing with our new Mitsubishi install.

Utility cost per month DOWN!

House cold!

100%

It's hard for me to put into words just how wonderful my experience was with M&S Air Conditioning! They were professional, responsive, highly communicative throughout the process -- absolutely exceptional in every aspect! What made my experience unprecedented was their ability to arrive at a solution that met OUR needs. Too often companies employ a "one-size-fits-all" solution. The owner of M&S Air Conditioning, Mike Sr., came to our house, really listened to what the problem was, explored a myriad of potential options, took the time to go over the pros/cons of each option, and then immediately provided us with a quote for the two best solutions that rose to the top. All of the staff we interacted with were equally extraordinary! Every time I spoke with Teresa on the phone, I was continually impressed. The workers that arrived to complete the installation were especially accommodating and willingly stayed until everything was perfect. Since the installation was completed on a Friday, Mike, Jr. provided us his cell phone number and assured us that, if we had any questions or problems (which we didn't!) over the weekend, we could contact him directly at any hour. I truly wish every company I worked with could complete a "Customer Service" training session with M&S. They set the bar high!