Air Pros

After two weeks Faulty installation caused fan motor to burn out. Actual 🔥 on unit. Airpro never requested permit so there was no inspection which could have prevented this dangerous situation. Asked for the new AC unit to replace the defective one they installed Left numerous messages for Antoine the manager. He does not respond. I contacted the owner of the company. He said he passed my message on to the appropriate people. Customer service people call, apologize but do nothing to actually help.
This is the worst experience I have ever had with a business. There is no regard for the customer.

Absolutely the worst. Air Pros recently bought Universal Air and Heat which wasn't the best but not the worst. Air Pros is hands down among the worst businesses I've ever encountered.

I sat for 6 hours waiting for my 2-5PM appointment. I called finally at 5PM when they missed their appointment and they told me the tech was running late and would arrive by 630 and they'd have someone call. Nobody called. I called them 13 more times between 6 and 8 and the call center located in Orlando isn't even allowed to call the local office in Davie. They can only send emails. Imagine in 2023 these buffoons don't even have the ability to speak to their office..like it's a call center in Bangladesh...but it's in Orlando. So they sent repeated emails to the dispatch and the manager and the technician but none of the 3 responded to the call center. 13 times. No reply.

It's now after hours and nobody is showing up and I have to pay emergency after hours rates because these buffoons couldn't figure out how to even pick up the phone to call their local office. Worse, the manager Isaac in Orlando promised to call me back before 8PM but then didn't.

To make matters worse, this is the second time this has happened in two months since Air Pros bought the company. And one other time, I called them 3 times to schedule a $750 appointment and guess what... nobody called back.

Save your time. DO NOT USE AIR PROS!

DO NOT USE! BEWARE! TERRIBLE.

Since Air Pros bought Universal they've destroyed the company. This is one of those private equity roll-ups where a bigger company keeps buying smaller ones and thinks they can run them more efficiently. In this case, they try a central call center that cannot even call the local office in emergency. On 3 separate occasions I contacted them. All 3 failed.

Twice, they left me sitting home all day and simply didn't show up. And when I called to find out where the tech was (10+ times) the call center could only email the tech who clearly wasn't answering. They just don't have it together.

I'd say they are the spirit airlines of air conditioning but they aren't even cheap. They are just simply terrible in all respects.

The worst.

Had an issue with my AC unit, scheduled an appointment, then day-of was told someone wouldn’t come out at that time because it’s after hours (then why would someone schedule appointments for times no one will show up?). After days of going back and forth with technicians, and members of the call center for updates, no one could give any information.
Finally after a week of no AC in South Florida, they got around to installing a part that we scheduled to be replaced days prior.
And after about a week and a half after dealing with this sad excuse for a service, the unit is again not cooling.
Air Pros is incredibly disorganized, incompetent, and has abismal customer support.
I wouldn’t recommend this company to my worst enemy. If you respect yourself, look elsewhere.

I requested a maintenance service explaining my AC is on top of my home, needing a special size letter. They charged me immediately $199, the service was never done because of the ladder. The initial call and dispatch do not communicate and blame each other. I’m requesting my refund it’s been 3 days and no one calls me. I spoke with a Supervisor Dan and he does not answer my calls. They are not professional.
If you have good customer service why have you not contacted me ?

Unresponsive and unprofessional. Compliance Manager Erin Cooper was unresponsive to our requests for an invoice and follow-up on an a/c leak, and Air-Pro sent a tech out with a busted arm or wrist, so he could not do the full job. Avoid this place. You have been warned. First and last time customer.
7/8/2023 Update: Erin Cooper replied under my Google Review stating she had no dealings with me. I emailed her with My Husband's contact information, as he was her point of contact. I await a response to our a/c leak.

Air Pros stand behind their work. Had a mishap with one of the previous technicians that came just for a tune up and left with both of my systems insufficient to maintain my cooling. I called and complained and with a couple of scheduling conflicts they were able to get Royce out to check out my problems. They didn’t charge me for anything it was just great customer service. Thank you Royce for getting my systems back on track.

I have been reaching out since October 2022 our initial install. I was overcharged and ripped off, didn't even receive a heating element in the new unit . We tried using heat on Christmas morning, 39 outside 63 inside no heat, that's right, no heat.
heating element even in the unit.
After months, Paul (Regional Manager and Alex technician) agreed to further discuss.
They put the heating element in, and promised an inspection, permits, and a credit for being overcharged.
TO THIS DAY, NO INSPECTION, PERMIT,OR CREDIT.
DONT DO IT!!! RUN!!!! AIRPROS ARE THE WORST!!!!
Fast forward, Feb 2023, Paul

This company is a rip off. Although the technician was polite and knowledgeable, his manager told him to charge me $1,300 for $50 worth of Freon.
Avoid this company. There are plenty of other A/C companies in South Florida.

I contracted Air Pro for a new air con. After they never closed the permit. I have left messages for 3 days and no response. Now I'm getting a fine.