First Class, Air Conditioning

AC worked perfectly fine when they got here. They just came out for routine maintenance. They left and the AC didn’t work.

If this is what you call FIRST CLASS then I want coach! This is trash!

Second time out today and STILL doesn’t work! PATHETIC!

Rep was excellent. Knowledgeable and listened to what I needed. Th3e company has an excellent reputation and the pricing is very competitive. I got pricing from another popular company and First Class was substantially cheaper and their warranty was better. Everybody wins with First Class.

The fan outside stopped working. This has happened before and I was able to fix the issue by installing a new capacitor on my own, but this time it didn't fix the problem. I called another company prior to contacting First Class, but didn't get an answer. My call got answered right away with First Class. Both phone reps (the names escape me, apologies ladies) were very polite and professional.

They were able to get their guys out to my house the same day. Frank Rivera & another technician (his name escapes as well apologies) were on time and very professional. Frank quickly assessed the issue and was able to address it with skill and precision the same day. My family and I are grateful to have found such a professional and competent company.

I only make reviews unless I genuinely have something to say good or bad. This company is definitely one of the good ones as far as I'm concerned.

It’s in their name, First Class!
They reconfigured and replaced our aging, poorly engineered duct work and system.
Before we had hot and cold rooms in our house.
After is amazing, every room is the same temp. System is operating more efficiently.
Highly recommend!!!

The team at First Class is "First Class"! Eric was honest and great at explaining what was wrong and double checking other potential trouble areas related that might cause an issue! They did such a great job we signed up for the regular service. Honest company doing quality work!

Had a quote done in Dec 2021. Never accepted the quote or singed off on anything. Went to sell my home and they pulled a permit Dec 2022. Stalled my home sale for 6 weeks now due to the permit cancel they submitted after I called and complained takes forever.

Below response is inaccurate. I keep all my emails, never sent a response via email for acceptance or ever responded to email. When I called to have the surprise permit canceled they apologized and stated they jumped the gun even. Smh....

I recently purchased a home that had a newer air conditioning unit purchased from First Class. The prior owner was elderly and relocated. She told me the unit was malfunctioning sporadically (would shut off and not turn on) and that there was still warranty on the unit should the problem arise again. Sure enough it occurred again and again and again (10 times). I contacted First Class. They advised that their full warranty only covers the original purchaser and that the new owner would only get a partial warranty (materials only). While not the answer I expected to hear, I had them out because it was nearly 100 degrees in my home. Clearly they don’t honor the warranty due to their experience that the units aren’t high quality and won’t last 5 years. Sure enough, the unit needed a control board. I called the manager (Matt) and spoke to him while the technician was on site. I explained that the unit should be covered under warranty and if not, there should at least be an exception since the prior owner had this issue and it wasn’t resolved from the beginning (when the unit was under full warranty). He said the manufacturer covers the warranty and that is Goodman. I am a real estate investor and the reputation of Goodman equals garbage. Nonetheless, in this case Goodman isn’t the manufacturer, First Class is. When you private label your item to remove the Goodman name and put your name and website, you are now the manufacturer and Goodman is the subcontractor. First Class came to my home and charged a $99 service call fee and $325 for “labor”. The part is available for $100 so really I paid $100 for the part and $225 for labor, plus a $99 service call fee. The First Class warranty didn’t cover anything. I am writing this post primarily because this is a bait and switch and predatory practice. They sold the prior elderly owner a pitch of a warranty that is a joke and they can’t honor their own branded products because they are poor quality. While Goodman = Garbage, First Class = No Class

We had the A/C system replaced. We purchased the First Class energy efficiency system. The guys who installed were did a great job.

Workers were friendly, efficient and completed the install as promised.
Kevin kept us in the loop and was easy to work with. The follow-up went very smoothly. Very satisfied.

Starting with Frank’s installation crew through Kevin’s final review, we could not be more pleased with the top shelf performance of the First Class people!