Chris was excellent, he diagnosed the problem right away, replaced the part and restarted the compressor. Before he left he checked the air temperature. Will definitely use Affordable again.
Terence was extremely punctual and polite. He kept us informed the entire time and made us feel comfortable. We felt confident having someone in our home with over 20 years experience. He gave us options to purchase a new unit but was never pushy and just gave us the facts. Our AC is now working perfectly! Thank you Affordable Air and Heat and thank you Terence.
I recently hired Affordable Air and Heat for service call. Unit was reported not cooling enough. Still running fine but cannot reach 74 deg. First serviceman came, and shortly left charging $69 for the diagnostics and whopping $196 for the 45-5 running capacitor replacement. (Capacitor costs $15 everywhere you check online.) Problem was not solved. Same issue remained. WARNING: There was no need to replace capacitor. Compressor was starting and running fine. Second service call was made. Service manager was dispatched this time. He suggested that evaporator coil needs to be cleaned, by being removed from the system first. Big job. $1,200 worth dust and deposit removal from the outside radiator fins. Diagnostics for this visit $150. Still no repairs done. I am $415 down. First call was misdiagnosed, with un-necessary work. I am not happy. I will not use their service again.
I received 3 emails and a call from the company and Trevor. He arrived early and was dressed in company shirt. I learned a bit about the system I have by asking questions and shadowing him around-which he said please do. Even for a senior it is helpful to learn about your unit so ask questions.We chatted about life a little and he explained things in laymen terms which was helpful for me. I was never pressured to buy anything but ended up spending more than I thought I would. I highly recommend this company and ask for Trevor-he will be professional and explain things so you understand. He will not rush you either. He cleaned up after himself and I give him a 5 star all the way.
Trevor from Affordable Air came to my home today for a service call. He was prompt, polite & professional in every way. He gave me options and he was most pleasant. Thank you, Affordable Air for your great service. I hope to get more time from this unit before having to replace.
Very happy with the fast, professional service! Our technician was friendly and knowledgeable. We are always pleased with Affordable Air! Very reliable company!
Customer service, the best I've experienced. I had lot of questions and Danielle went above and beyond to give me solid answer; she's the bomb dot com. The guys who installed my system were top notch and very respectfully. A system is only as good as those who install it. I have complete faith in Affordable Air& Heat. Will recommend to friends and family.
Daniel Rice! I recently contacted Affordable for an AC issue. Daniel came out promptly and even sooner than anticipated. He introduced himself and quickly got to work demonstrating his business acumen and experience. He expertly identified the issues, proposed short and long term solutions and explained these options thoroughly and with professionalism. Daniel is obviously a knowledgeable professional HVAC technician who is a valuable asset to Affordable. It is obvious that Daniel has a great working relationship with the support team at Affordable. Sue was amazing at coordinating the service logistics. I wish all service organizations could be so fortunate to have a Daniel Rice.
Warren Buchter
Chris was excellent, he diagnosed the problem right away, replaced the part and restarted the compressor. Before he left he checked the air temperature. Will definitely use Affordable again.
Scott Spencer
Terence was extremely punctual and polite. He kept us informed the entire time and made us feel comfortable. We felt confident having someone in our home with over 20 years experience. He gave us options to purchase a new unit but was never pushy and just gave us the facts. Our AC is now working perfectly! Thank you Affordable Air and Heat and thank you Terence.
Dragan Kosoric
I recently hired Affordable Air and Heat for service call. Unit was reported not cooling enough. Still running fine but cannot reach 74 deg. First serviceman came, and shortly left charging $69 for the diagnostics and whopping $196 for the 45-5 running capacitor replacement. (Capacitor costs $15 everywhere you check online.) Problem was not solved. Same issue remained. WARNING: There was no need to replace capacitor. Compressor was starting and running fine. Second service call was made. Service manager was dispatched this time. He suggested that evaporator coil needs to be cleaned, by being removed from the system first. Big job. $1,200 worth dust and deposit removal from the outside radiator fins. Diagnostics for this visit $150. Still no repairs done. I am $415 down. First call was misdiagnosed, with un-necessary work. I am not happy. I will not use their service again.
Santosh Kumar
Kwincii and Andrew were very professional, on-time and did the excellent job for installing a new gas pipeline for kitchen gas range.
kathie lavery
I received 3 emails and a call from the company and Trevor. He arrived early and was dressed in company shirt. I learned a bit about the system I have by asking questions and shadowing him around-which he said please do. Even for a senior it is helpful to learn about your unit so ask questions.We chatted about life a little and he explained things in laymen terms which was helpful for me. I was never pressured to buy anything but ended up spending more than I thought I would. I highly recommend this company and ask for Trevor-he will be professional and explain things so you understand. He will not rush you either. He cleaned up after himself and I give him a 5 star all the way.
Magi Cunningham
Trevor from Affordable Air came to my home today for a service call. He was prompt, polite & professional in every way.
He gave me options and he was most pleasant.
Thank you, Affordable Air for your great service.
I hope to get more time from this unit before having to replace.
Pagan Disorder
Chris from Affordable Air & Heat is now my go-to AC repair guy. Not only was Chris courteous and professional, he got the job done quickly.
S Dowd
Very happy with the fast, professional service! Our technician was friendly and knowledgeable. We are always pleased with Affordable Air! Very reliable company!
Sarah Rae
Customer service, the best I've experienced. I had lot of questions and Danielle went above and beyond to give me solid answer; she's the bomb dot com. The guys who installed my system were top notch and very respectfully. A system is only as good as those who install it. I have complete faith in Affordable Air& Heat. Will recommend to friends and family.
Tom Beaty
Daniel Rice! I recently contacted Affordable for an AC issue. Daniel came out promptly and even sooner than anticipated. He introduced himself and quickly got to work demonstrating his business acumen and experience. He expertly identified the issues, proposed short and long term solutions and explained these options thoroughly and with professionalism. Daniel is obviously a knowledgeable professional HVAC technician who is a valuable asset to Affordable. It is obvious that Daniel has a great working relationship with the support team at Affordable. Sue was amazing at coordinating the service logistics. I wish all service organizations could be so fortunate to have a Daniel Rice.