Air Boca

Recently had a technician out for yearly service. Did minor service if any. We asked if the coils needed cleaning and were told that they were still good.
Since then we've had a constant drip and it seems that the coils are dirty. I don't blame the tech entirely. The new ownership is always looking to squeeze every penny out of you. Prices and rates have gone up and customer service down.

I have been using Air Boca just over a year. Started out with an emergency service call which was handled within hours of my call and totally to my satisfaction. Just wrapped up my second preventative maintenance visit by their tech Cody. He is by far the most thorough, knowledgeable and capable tech I have seen in my eight years in South Florida. I look forward to seeing him again in six months. He is the kind of employee that helps build and maintain an excellent reputation which Air Boca is entitled to.

We have been using Air Boca since 2020 and have always been very pleased with their service. They fixed an bad installation from another AC company (who shall not be named), made reasonable recommendations on future things that were needed and did a really nice job overall. We had heard from some friends that they had less then a stellar experience so we were concerned about calling for our latest after hours emergency.

We should not have worried. Yandis who had done all of the repairs in 2020 and 2021 returned the call within 15 minutes and was at the house 10 minutes later. We had done some troubleshooting of our own so we were able to point to the probable cause of the issue. He agreed with the initial assessment and got to work.

In 45 minutes, all the work was completed. We renewed our maintenance agreement (at $249 for the year, very reasonable). Because we signed the maintenance agreement, the $125 after hours emergency fee was reduced to $81 plus the work that was done.

Once again Air Boca saved the day and we know we can specifically request Yandis for our future work. Nice to know in this crazy South Florida world, there are companies that will do a good job.

Super shady. WATCH OUT. Crooks!!
Called them out to check out a broken ac unit. The tech did not even look at the ac for 60 seconds. He comes in and states the entire unit is bad and that it needs to replaced. He came up with the story about how it burned out... (Keep in mind this ac is pretty new and still under warranty). He goes on lying saying the ac isn’t under warranty. He states regardless there’s nothing to do besides replace the entire unit. I assume he saw the home etc and assumed we would just waste the money by buying a ac unit we don’t need. Had two major ac companies look at it and both stated the unit is fine just has a small Freon leak from the coil which one explained it has a warranty for the parts. When I called the rep was very nice over the phone. She stated she understands not everybody would choose to replace it but regardless who would choose to replace an almost new ac that’s under warranty? The unit still has over 5 years of warranty and they tried to sell a new one. The techs are dishonest and are pressured to sell stuff customers don’t even need. They completely tried to scam us but I was not stupid enough to let them.

Technician came out to investigate a water leak on my AC & quote me for a replacement. A few hours after they left, we noticed the AC had now entirely stopped functioning. I contacted Air Boca again and initially they committed to having a technician come out again immediately and see what had happened. I did not accuse them of anything, simply noted that it was very odd timing and probably just some minor mistake.

Shortly after that call, someone else from Air Boca called me to say that the technician would no longer be coming immediately unless I paid them more money on top of the earlier service call that I had already paid for, or if I waited until the next morning. This is horrible service and shows that they care more about squeezing a buck out of their customers than doing right by them. We couldn't bring ourselves to giving them one more dime.

They sent the same technician out again to me the next morning who didn't do much more than look at the AC unit, agree that it was no longer functional, insist that there was no way it was anything he did & that the entire AC needs to be replaced, and left. Later that morning, another HVAC company came out, actually made an effort, and found the cause of the malfunction within 5 minutes. Dead capacitor on compressor which also burned up some wiring. This second AC company also quoted me for a replacement which was 15% cheaper than Air Boca.

In summary - poor value, not very capable/helpful technicians, and absolutely horrible customer service. There's a billion good HVAC companies in Florida - this ain't one of em. Just skip.

Shout out to Cody who came to service my A/C. So polite and considerate and explained everything thoroughly. I have always been very happy with Air Boca and their employees are always pleasant and competent!

I'm a hardened New Yorker, and always skeptical of vendors. I'm also inclined to get additional opinions. The issue involved an air conditioning unit in a Florida condo my family owns. I heard several opinions, all expensive and all allegedly requiring a new AC unit. Then I invited Air Boca in to get their point of view. They were highly professional, courteous, and knew what they were doing. The solution they came up with fixed the problem at a fraction of the cost everyone else quoted. I wholeheartedly recommend Air Boca without any hesitation. Use them.

Amazing service. Called today and came the today. Tech kept me informed of what he was doing and what the issues were with my furnace. Woke up today and temp in house was 56F and now we are at 68F and climbing. Boca HVAC & AC Service LLCis now my new HVAC company. Thank you

It has been a pleasure having Air Boca perform all our AC repairs and replacements, in addition to a new Nest Thermostat! This organization has exhibited integrity of character founded upon the Golden Rule of Business whereby they treat their customers the way they would want to be treated! They have a magnificent team of technicians who exhibit superior experience and knowledge in every step of repairs and installations completed at our home. They are polite, courteous, in addition to being neat and clean with everything that was done in my home, they left everything immaculate. The technicians were totally engaged with the work they performed and we are more than happy with our AC after their repairs. In this day and age when it often seems that customer service has been devalued and discontinued by many AC businesses it is refreshing to know there is a phenomenal AC company like Air Boca who knows how to treat its customers! We highly recommend Air Boca to everyone who needs AC replacements and or repairs!

My ac went down this weekend. Another company misdiagnosed the issue. I called Air Boca who I’ve used in the past. Their tech gave me the correct diagnosis and saved me $$$. Def will use them again.