Personalized Air Conditioning

They arrived the same day after I called. I have never scheduled a service call that was as simple as this one. He was very competent and offered excellent value for the services he provided. In fact, he quoted more than what was ultimately said. He was really open-minded and sincere. And in about an hour and a half, I was done? When that. I was impressed with his prompt service and how well he explained everything. If necessary, I'll use them again without a doubt in the future. Although I hope not, it's good to know that I can rely on a terrific firm.

These guys are professional, fast, and reliable. We looked into multiple companies when it was clear we had to replace our AC unit. Personalized Air Conditioning was the only one that provided clear and precise pricing with MULTIPLE options and price points. We are very satisfied with the work completed on our air conditioning unit. We will definitely recommend Personalized Air Conditioning!

Incredibly unprofessional and a waste of money. Don't waste your time on this company, this guy Bryan up in the Lake Park area has no showed on me 8 times. Not one time did he call me to let me know he wasn't coming either. I also had to keep calling to get him to come back or just to answer. So if you have to take off work for them to service your equipment, good luck you'll be out money without anything to show for it. Took four weeks to do a two day install on my new AC, because of constant no shows. What was I expecting it took two weeks to get a quote from the guy and I had to keep calling for that.

Most dishonest business I've ever used. Personalized Power didn't pay the electrical company they subcontracted to install our generator, even though we paid them in full on time. This resulted in a lien being placed on our property and almost sent our home into foreclosure - all because they didn't pay their subcontractor, despite receiving full payment from their customer.

We have used this company for 20+ years and have referred many friends and neighbors to this business. But its service quality has deteriorated significantly in the last 6 months. The owner and the manager are now very rude and unprofessional in treating customers.We have bought a total of 3 ACs from this company. The first one was in 1999. They sent us a nice floral arrangement afterwards and I was quite impressed. The second AC was purchased in 2009 and it went very smoothly. The most recent one was done one month ago and we could not have been more disappointed. The installation crew told me that the experienced guy showed up in the morning, but left immediately; the inexperienced crew was left to figure things out on their own and that was the reason why it took an entire day for the crew to install the new unit. Later the owner claimed that the delay was due to a vertical unit. Sorry, but I trust the work crew's words more than the owner's. Look elsewhere for good AC service!

Technician charged $125.00 with the agreement he would look for a new board, even wrote on invoice this was the solution. One week after paying and after making many calls, technician said the entire unit must be changed. I called another company and they came and resolved the problem by connecting a universal thermostat. Now everything is working. Personalized Air Conditioning Inc. is definitely not trustful, not honest. Do NOT make the same mistake I made. Call anybody else, call people who are honest, not Personalized Air Conditioning Inc. who is just trying to make money by replacing units that don’t need to be replaced. And they denied refunding the money! They charged $125 to provide no solution at all.

Technician serviced three units (day late in incorrect time slot) and all three leaking after his visit. On one they recommended coil cleaning and after I had another technician out there it was obvious the unit didn’t even get serviced. I called & asked to speak to someone but never received a call back. On second try technician added duct tape as remedy on my 5 yr old unit. After this I had to call and cancel my annual contract and they still charged full amount after poor work and lack of communication. Not one apology or suggestions to make it right. Really disappointing customer service.

I gave them one star because I couldn't give them zero stars.

In my opinion this company and its owner are gougers, marking everything up from 200% to 600% and selling things you don't need.

I recommend that you avoid doing business with this company.

PERSONALIZED AIR CONDITIONING, INC
I can only share my personal experience with Personalized AC, but it is obvious in reading these reviews that my experience and opinion are the same.
I have been a faithful customer with Personalized AC since 2002.
I would no longer recommend Personalized AC.
Personalized AC has become rude, insincere and are gauging individuals.
Beware of the jargon used from a service call vs a maintenance call.
No where in their contract do they specify either
Obtain estimates from 3 or more Air Conditioning Services.

Personalized came out and installed a new ac unit in my home after my old one went Ka put! They completed the job quickly and I got a great deal on my new unit. I would definitely use them again. Thanks!