Valiant Energy Solutions

I would not recommend this company to anyone I know and certainly will never use them for anything again.
We used Bantam/Valiant to install new oil tanks in our house. The sales person assured us that one standard-sized tank would fit. Turns out, when the installers showed up, it wouldn’t fit. We had to pay an extra thousand dollars for two smaller tanks. Not only that, but the new oil tank gauge they installed was faulty and we ran out of oil when the gauge said we had 1/4/tank left. Bantam/Valiant refused to waive or discount the multiple service fees incurred due to the lack of oil (first service call to figure out what was wrong; second service call to have the furnace and hot water heaters restarted after having oil delivered).

Great service. We moved from CA to CT this summer and was unfamiliar with all that needed to be done to set up heating oil and propane. The representatives walked us through the process, worked with our HOA and the City to get the permits done and delivered everything as promised. All of the technicians we dealt with were professional and very friendly. They took the time to answer all of our questions and made sure everything was set up correctly and safely.

I have been a loyal customer since 2018. I have oil delivery with them and also did a furnace/tank change. Last year with no warning my budget plan was changed with no notice via mail or email. My last oil delivery i was charged $6/gallon. I called to see why they charged so much and instantly the price was reduced over a dollar because there was “a glitch.” Look at your invoice!!!

Place is a joke don't know how to treat employees horrible customer service if you want a bad high school experience all over again go for it the insulation department thee worst sloppy nasty work gets done unless you get a good couple guys they have!! Big Crooks horrible, plenty of other places that will do better work.

Best customer service!

I had an aging oil tank (60 years) that needed to be replaced. I called Bantam Wesson and they where able to give me a quote quickly, they worked with me on the length of time I needed to get other quotes, and when I selected the job, they where prompt in telling me when the install would be done. There where a few snags in the process, but they went above and beyond to make sure things where made right. After the install there was a minor problem with the fuel line, I called them, and just a few hours later, they sent out a manager and a technician to diagnose the problem. It was only a minor issue, but they resolved it right there and got my furnace humming along again. I cannot recommend them highly enough!!

New oil tank installation completed by two
young men, Pat and Ed
Great job, fast, clean professional and very knowledgeable. Answered all my questions. Bantam Wesson deserves an A ++ score.

We employed the company to do home insulation for us. The initial evaluation and pricing was great and we were excited to have the service performed. I asked questions regarding the process because we have a toddler and another with asthma and I wanted to make sure we are prepared for what the process will look like with dust, smell etc. They misled me to believe it will be no big deal. I understand it's a process that makes a mess. We had another messy service performed by another company couple of weeks prior and they left the house spotless when they left. After BW crew left we had to hire a cleaning service after we cleaned for more than 6+ hours ourselves. It was ridiculous! Including our driveway was covered in small particles that nobody even attempted to clean. Never had such a slopy crew work on our house. We were planning on doing insulation on another house and after this experience, we will be finding another company. I also contacted them after with feedback on the service and they didn't even bother to respond. Thank goodness we were planning on staying elsewhere for the night after the service, it was impossible to sleep in the house.

This company is great. They've been my propane and oil provider for the three years I've owned my house. I recently needed my central A/C looked at and was happy to learn BW would service that, too. They sent Al out today, who'd been here before and is a great tech to have help you. He replaced wires chewed by mice then checked all the vents, on this hot day smiling and with no complaints. Now we're sitting here cool at the kitchen table once again!

We have been customers of Bantam Wesson for many years, and Bantam for at least 10 years prior to them joining Wesson. The customer service is always superior and the prices competitive. For every problem, there has always been a solution. If I don't understand something about an invoice, the CSRs are available and happy to help explain. The payment plans are an enormous help now that we are retired and living on fixed income. We don't just use them for fuel; we have bought our furnace from them, and they performed the installation.

We get lots of advertisements offering deals, but why would we leave Bantam Wesson? Everything we need from Bantam Wesson more than exceeds expectations.

We highly recommend Bantam Wesson for all your heating/cooling/generator needs. From purchase to installation, from monitoring our propane tanks, delivering when we need, anticipating bad weather and making sure we have enough propane to get through any outages, Bantam Wesson provides it all!

Arthur and Ellen Palmer
New Milford, CT

Customer service is never available and when you finally get someone on the phone they are extremely rude don't want to help just want to set a contract or send you to the web page. The drivers damage my lawn force open the gate to the back yard when I had given them direction setting up my account to call the day before delivery so I could unlock the gate. I paid for my service to the furnace and ac. When the maintenance person came in didn't change the air filter the was part of the service. Ac I haven't be able to get anyone on the phone to set up the service. Every time I call have ti wait over 30 minutes calls get drop. If you are looking for them to service you be aware not the best out there.