Horizon Appliance & HVAC

BEWARE BEWARE BEWARE!!!! I wish I would have read a little deeper into reviews for this place before I hired Travis to fix our freezer. Every review that mentions him by name is spot on and unfortunately he is the owner of Horizon. Travis is rude, unreliable, and incompetent.

He came out to diagnose our problem on September 4th, demanded we pay for the entire repair up front, then proceeded to run us around in circles for the next 3 weeks until he finally said he didn't know how to fix the freezer. He no call/no showed on 4 different occasions. When he actually did show up he was hours late. He originally said he would have the freezer fixed on September 8th but when he ordered the wrong part he kept pushing the date back further and further in order to complete work for other customers instead of finishing work he already started for us; likely because he had already been paid.

Travis claims he couldn't find a compressor for the freezer that would work but he actually just installed the compressor backwards. A competent technician from another company confirmed this and had the freezer fixed in a matter of days.

On two occasions Travis broke into our laboratory through a faulty door. He figured out that he could pull on the door really hard and the door would pop open. When he first did this I told him that was not okay and I needed to let him into the lab (CU Boulder has strict rules in place during COVID). The second time was on September 23rd, he was suppose to be coming to check out the freezer because it was not cooling after the 3rd time he attempted to repair it. He scheduled an appointment with me at 7:30am, and specifically asked me if anyone would be in the lab. I told him not usually but I would meet him there to let him in. He proceeded to break into the lab around 7:10am, dump the refrigerant from the freezer into the atmosphere, then remove the compressor. He did all this and was gone before 7:30. Luckily I had a feeling he was going to do something unprofessional and I setup a camera. This was a borderline criminal act by Travis and the police did get involved and there is a report on file.

Travis refused to give us our original compressor back and left it empty of refrigerant: in worse shape then when he first came. He then said although he couldn't fix the freezer, he was only going to give us a partial refund. He said we were going to be responsible for the diagnostic and also some of the cost of the wrong part he ordered. When I asked him for an invoice for exactly what part we were being charged for he hung up on me and would no longer answer my calls. After calling the police regarding his braking and entering Travis finally issued a full refund.

I hope by sharing my experience here it will make someone think twice about trusting Travis/Horizon with anything. We have 15 other freezers/refrigerators in our lab right next to the broken one; if Travis is willing to treat us so poorly with all that potential work in his face, how do you think he will treat you?

Horizon provided me a prompt response and quick availability, which I very much appreciated, but I have to admit that I have been very disappointed with the service. The tenants of my property were complaining about intermittent loud noises from water lines when the washer was being filled. The technician said nothing was wrong, charged me a consultation, and recommended that we just add insulation around the lines so they would not bang against the ducts. I paid a handyman to do this, but this did nothing to dampen the sound. I did my own research, and quickly realized the loud banging noises was due to water hammer. Purchased arresters, paid the handyman to go back to the property to install these, and the problem is now totally fixed. I am upset because this should have been a super straightforward/obvious problem for a washer technician to diagnose, as the circumstances were classic for it from my reading. Because Horizon did not identify the issue, it ended up costing me a lot more $ and personal time in the end, and eventually could have caused damage to my tankless water heater, loosen brackets, etc. I felt like it would not be fair to write this all in a review, without Horizon having had the opportunity to discuss this with me first. I sent them a message about this a few weeks ago, and they still have not gotten back to me. I really want to support small business, but for this reason, I am sorry to say that I would advise against this business.

Came three times to my house to repair my dryer. never fixed and I paid $250.

EDIT: The owner came to my house and fixed the issue after seeing this review. timely service and my dryer works now.

Absolutely the best experience! My email was promptly answered, an appointment was made within 24 hours. Travis was prompt and efficient. I found him to be knowledgeable and very personable. The part came in and the follow up appointment the next week went like clockwork.
I definitely recommend this business and will use it again!
M Kosinski

I liked the service, the technician was so nice and he did a great job.
Thank you so much my wife is going to be so happy.

Travis did a wonderful job and was very patient with us as we jockeyed schedules. He stands by his work as evidenced by him driving all the way back out to Roxborough Park to fix a minor issue with the repair. I would highly recommend work with Travis and his team.

Still waiting on a credit to my credit card for a part they couldn't get.
They told me it would take 3-5 days to credit back to my account and I would only be charged the service call. It has been 9 weeks now and no one answers phone or will return my calls. They basically stole $375 from me. I'm surprised they are still in business.

To his credit I finally got a credit back after I posted this review. It's just unfortunate that I had to post to finally get a response.

I have been attempting to receive my 450 dollars charged to my account that was to be returned. Multiple phone calls for three months now. Consistent messages it will be completed, no return correspondence to customer, have to initiate communication myself and being put off. Seem like nice people with poor business skills. They did eventually rectify the refund and understood my concerns.

The work done was good. Everything seems to work great. The problem is they don't communicate with their clients. We were told 10-14:days for one of the parts. That came and went no call. I left 3 messages before getting called back to say it would be 1st week of December (started November 11th) due to Covid delays. Well as you guess that came and went. When I eventually get hold of them they say the tracking shows the part arriving in 3 days and we set a repair date for the next day. No show no call. After Christmas I left 2 messages. When I miraculously got hold of them on the 29th apparently the part had arrived. It was fixed on the 30th an hour later then the window given. Won't hire again

Late for appointment. Second technician had trouble doing repair.