Smith & Willis Heating & Air Conditioning

By far the worst HVAC company I have ever dealt with. Brand new home with more issues than I can list here. Installation job is so poor it looks like a 4 year old completed it; holes, dents, and leaks everywhere. I've had about 10 different people here to try and fix the various problems. They often no-show to appointments, or just show up unannounced. Communication is extremely poor from scheduling to the management to the technicians. Many broken commitments and promises and they often just don't return phone calls. Very unprofessional and the most sub-par HVAC work I've seen in 20 years of working in homes.

After countless requests with the builder of my home to come out personally to hear the NOISE with my condensing unit because the techs @ Smith & Willis claimed the NOISE was within the SPECS I finally had Jim (Supervisor) with S&W check with a decibel meter and found it faulty.

They replaced the defective unit and I am very content. Jim and Amy at the office were amazing.
Thank you.

We just moved into a brand new house and the fan was already malfunctioning day 3. So first the positives, the company was able to make an appointment within 3-4 days of me calling. When the guy showed up he was able to find and fix the issue within five minutes.

The reason why I gave them only two stars is because when he was cleaning out the fan, apparently he just dumped a bunch of drywall and bugs into our toilet AND left it there! We had a guest come over an hour later and it was extremely embarrassing when they said “ummm you have bugs in your toilet”. How hard is it to first of all, put the bugs in some toilet paper and throw it in the garbage can right next to the toilet? and second, why can’t you carry around a mini broom and dust pan to clean up whatever mess they make at a customers house? You can literally buy them at the dollar store. Ugh!

0 out of 5. Smith and willis, This company sent highly untrained employees to my home multiple times. Completely unsatisfied with work and management. Management none, given the run around so many times had to call a true reliable company. A properly ran company took care of all my needs. My neighbors and I voided our warranties, to get the performance promised by our so called HVAC company (smith and willis). My experiences had truly made me think of the level of workmanship embraced by DR HORTON. I advise anyone who purchased a DR HORTON home to get there system checked by a certified professional, to see the terrible workmanship approved by DR HORTON. Home owners association is currently getting statements and independent inspectors to only further prove the lack of workmanship by smith and willis.

David was so great - he is very informative and knows his job and does a great job!! He even gave us tips on how to keep the upstairs cooler - all his advice has been great and spot on! I highly recommend him!

David H came and completed some warranty work on my air conditioner units. He was prompt, efficient, and even went above and beyond by sealing exterior pipes that a plumber missed.

Jim was an excellent ambassador for Smith & Willis. He was on time, thorough, and took the time to explain what he was doing and why it was important. He truly is a five star representative. Jim Is the reason I will continue to use your company. Thank you Jim.

Monte was the best and most professional service tech who knew exactly what the system needed to work properly and took the time to help me connect the thermostat to my WiFi and understand my programs ! I highly recommend!

Their work is completely garbage, got a new home from Lennar and every night I hear popping noise from the HVAC system. They have tried to fix it like 5 times and every time they fail, now they're saying it's perfectly normal. Even their own tech that came out said there's probably a tear or something jacked up with the system and told me to call a duct cleaning company and see if they can send a camera to look for tears. Wouldn't trust them near any furnace. Potential customers BEWARE

Trevor arrived promptly per my request for an emergency visit during the Covid-19 pandemic. He respectfully wore a mask, gloves and shoe coverings. He efficiently determined the source of the problem, replaced the defective part, made other adjustments to improve settings and stayed until
we were certain the problem was correctly resolved. Thank you Trevor!