Smith & Willis Heating & Air Conditioning

Monte with Smith & Willis was very knowledgeable and professional tuning up our AC today! We've used Smith & Willis many times over the years for our heating and AC needs. We've found Smith & Willis able to fix any issues professionally and at a reasonable price. I can tell you who I do not recommend. I made a mistake and had a competitor here last week that offered a "special" to "tune" our AC and it seemed once they were here all they wanted to do was quote lots of expensive fixes. The competitor's tune up missed a lot of tune up basics (did not clean filters). The competitor also incorrectly installed our NEST. Monte with Smith & Willis fixed the NEST and even showed me how to use it! Thank you Monte/Smith & Willis for a job well done!

Monte was absolutely fantastic. He arrived to my house and was extremely professional. Monte was able to fix my issue completely in a very short amount of time. He also was very informative and taught me a few tricks of the trade during the process. I highly recommend Monte to service your HVAC for any issue.

This company sucks, brand new built home through D.R Horton with a brand new furnace with warranty ,
Furnace stop working 3 weeks ago and temperature are in the low 20s outside and 60 degree inside, they sent a technician (and wait for this they say he will be there between 10am-5:00pm) the technician comes in said he fixed the issue and that’s that. A week later the same thing happens (waking up to an inside temperature to of 60 degree it’s bad. Wearing gloves and hats to stay warm inside. Week 3 Wait for it. This is our coldest week of the year( temperatures are below 0, and yes furnace is not working. Called the office right at 8:00 am opening, their answering service picks up even though they should be already open. Rachael and Erica total clueless and incompetent at their job, no customers service skills, pointed to them that a technician needs to come ASAP and tat I will not be home the rest of the day and house temperature is 60 degrees and it’s freezing, they were rude and basically don’t care.
I will be contacting DR Horton and other builder they have contract with and file a complaint with them along with BBB and other builders that.you should treat customers like this especially when DR Horton is doing business with you. What a shame :(

Super professional and friendly! The folks scheduling the service were amazing. After I scheduled my appointment, they even called me back and told me there was a cancellation and asked if I wanted to grab an earlier slot. Jim was the technician who fixed the furnace--he was terrific. Very knowledgeable and helpful. If I could give more stars, I would! Highly recommend!

Monte repaired our AC and did an amazing job! He was professional and knowledgeable! I would totally use this company again if Monte is an example of the service that S&W provides on a regular basis!

We had a fantastic experience with Smith and Willis and will definitely use them again! Woke up to find our furnace was not running. They sent techs out the same day. David and Brodi identified the issue within a few minutes and had the repair done quickly afterwards. I will definitely use them again when I need heat or a/c service!

We have used Smith and Willis in two of our homes for our furnaces and A/C. I can echo all of the things that others have said. The technicians were friendly, they didn't mind me standing there talking and asking questions. The communication with Frank and their office had no hinderances. I was able to reach out to Frank many months afterwards and ask him questions about how to turn devices on and off, the functionality and best settings for my home and for him to give me a reminder about filter changes.
There may be issues that come up in the future with my equipment, that sort of thing happens, but I know that I'll reach out to them and they will get it fixed and resolved

In June 2020 I bought a preexisting home. The installed furnace had a Smith&Willis sticker. As the home was recently built in 2014 I called them since I wanted to service from the company responsible for original installation.

My concern was that every time furnace came on I noticed a slight smell while it ran. The initial home inspection before purchase 5 months earlier had indicated no furnace issues. While it smelled somewhat like smoke - something burning - it did not appear to be an emergency. I wanted it checked out over concerns about noxious gases potentially also being released.

I called after hours the day before Thanksgiving. The after hours service took my name, number, and reason for calling. They passed it on to Smith & Willis. I got a call relatively quickly after Thanksgiving and they scheduled a time for service.

David & Gage came to the house. They were professional in wearing foot covers and wearing masks. They were courteous and engaging. I explained my concerns prior to them starting their service work and David went into detail about some of the mechanics, technology, and fail safes that are part of the more modern furnaces. I then left them to their work.

They completed work and then David and I reviewed what they had done as far as service. Generally it was a furnace clean and tune. David and Gage removed the blower housing, brushed off the heat exchanger and vacuumed the unit. They flushed the drain box, drilled out pressure port and cleaned the flame sensor. They tested for gas leaks, adjusted gas pressure, and increased blower speed from medium-low to medium high. Lastly tested CO in the airstream which met the levels to be considered normal. Final analysis - System running great.

When they cleaned the heat exchanger David noted that there was some debris on it, likely from original home construction, that may have been responsible for the 'burning' smell.

As moderate level do-it-yourself individual I appreciated David's process - listening to the reasons for initial service, completing the needed work AND doing a bit extra outside the scope of the initial service request, and then providing thorough explanations as to all work completed.

I would recommend David and Gage for any HVAC related concerns. This was my first experience with David and Gage (for Smith and Willis), so as an extension, at this time, I can additionally recommend contacting Smith & Willis if you have a need for HVAC related services.

As far as value for service is concerned, we all have our perceptions and basis for measuring the value exchange. I DID NOT price shop the services provided. I was willing to pay the company's 'going rate' because I wanted service personnel from the company that originally installed the furnace.

While I have not had to shop for furnace service for 5--7 years, the initial service call rate seemed a bit higher than what I expected for the market rate for 'general furnace clean and tune service calls.' They also did some extras above the base service so again, I was fine with the value exchange, especially when it comes to assuring you do not have noxious gases coming from your furnace.

David came and checked on my furnace. He took the time to explain how to better utilize the thermostat, and explained the exterior ventilation. David was so polite and treated me so kindly even though I had a minimal level of knowledge about the system. He even extended my pvc piping as it was a bit short and causing some rust around my drain. Excellent service!!! I feel much more confident in understanding the basics now.

Our repairman David was here exactly when he said he would arrive. He quickly diagnosed the problem with the air conditioner and fixed it. David was polite, knowledgeable and professional. In today's day and age great customer service is hard to find. I highly recommend Smith & Willis Heating and Air Conditioning (ask for David).