Smith & Willis Heating & Air Conditioning

Monte was great!! He was on-time, extremely professional and very knowledgeable!! He was amazing at explaining what he was going to do, estimated time and helping me understand how to operate everything! I would highly recommend!

I am a Denver GC and I have been using Smith and Willis HVAC for many years and have always had a good experience. My rep. Frank, is incredibly knowledgeable and takes what he does seriously. As a GC he is an amazing asset for me with my homeowner clients because of his knowledge, patience and ability to communicate with my homeowners. I would recommend them to anyone and do!

I had an emergency where my thermostat was not working and I had no heat. Monte from the company was at my house within an hour of me calling the company. He was great. He fixed the problem within minutes. He also showed me different things on the thermostat as well as programming the thermostat so that my unit would work more efficiently.

They installed my central air conditioning and furnace. I needed servicing today because a pump quit working to pump the water from the coils partially flooding my basement floor. When I called, they told me they only install new construction and they don't service their equipment they installed! Really!? They told me to call a reputable service company to fix my problem. What!? Why did I spend over $18K with you folks, and you don't service the HVAC that you installed? If I only would have known! Buyers be aware!

David and Brodi did an excellent job in servicing our AC and furnace. From the call ahead to inform on arrival time o the communication during the time on-site, both were professional, on-point with the service, and informative of service details. Excellent job and would highly recommend to others!

They installed my furnace 9 years ago and I had issues with it this week so I looked at my warranty and it said I had a 10 year warranty on it. So I gave them a call and told me the warranty was non transferable and they were extreme rude. Then I called cool comfort who actually looked into it for me and they said that it was never registered. So apparently smith and Willis never registered it for me when they installed it which voided the warranty! They then told me it was the responsibility of the home owner to do so which I was told specifically by trane (the furnace’s brand) that the installer is the one to do so. They also told me there is a $25 fee to transfer the warranty. So they are a bad company to buy anything from!! I am extremely disappointed!

I wouldn't hire them to change the furnace filter. Their installation of my HVAC system in my DR Horton home was less than shoddy.

For example: 1)The refrigerant line hangers made out of rolled up tape. 2) Glued pipe joints that leak so bad water (condensation) drips onto the floor. Exhaust pipe rubber couplings that weren't tight causing water to leak into the furnace and cause rust. Just a few of the issues.

When I spoke with Ike Willis (owner) he reviewed the photos I sent him and initially told me his company completed the installation as per code and the builder's standards. He then switched his position and suggested I submit a warranty claim with DR Horton so they could pay him to fix everything. Which is it? There's nothing wrong or it's a warranty issue. I'm confused.

Ike Willis has never offered to come out and look at my HVAC system unless there was $ in it for him / his company.

David was very responsive and provided good, professional advice. He was able to diagnose and correct difficult and technical issues with our furnaces. He also followed up and appeared at the times and dates that he said that he would.

David and Brodi diagnosed our furnace problem in a matter of minutes, the faulty part was replaced quickly. Our furnaces was then cleaned and serviced along with filter replacements. While Brodi serviced the furnace David was kind enough to install our new Nest thermostat. Great job thanks for the heat.

Tried calling a few companies & put off for a week. However Smith & Willis was able to slot me in 2 days. Diagnosed problem & gave me options on solving. Monte completed work in just under a couple hours and took some time to makes sure synced with phone app. It’s been a week & knock on wood everything is working smoothly. 👍