Smith & Willis Heating & Air Conditioning

Can't recommend S&W enough, they installed a new furnace and added an AC for us in one day after the consultation! it is working great just in time for summer! they were super clean and the install looks very good. Pricing was very competitive with the other estimates we got and they were able to fit us in weeks earlier than other companies. overall great experience!

There is a foot of snow and the temperature is in its teens and our furnace went out, not to mention I had my 87 year old mother-in-law over and it was freezing inside. I called Smith & Willis, soon technician Dave came over about 5pm just about quitting time and Dave looked at furnace and determined that it was the blower, after further review somehow a bag was sucked into the blower and bound up the blower motor and eventually burned out the blower motor, since it was after 5pm Dave was going to call it in and have us a new blower assembly in the morning. A half hour later the doorbell rang and it was Dave again with a new blower assembly in his hand. you should have seen the smile on my mother-in-laws face. Dave finished the job and got it up and running in no time.

I just want to say that Dave went above and beyond the call of duty.

Dave we really appreciate you and what you do.

a very well and much deserved Thank You

Steven

Our a/c went out and James came out quickly on a Friday night. He diagnosed the problem and fixed it in one hour. He was cheerful, polite and very competent.

Monty responded to my service call to repair my non functioning furnace. He was the most timely, professional and thorough technician I have ever encountered. Monty methodically diagnosed the issue by systematically eliminating potential causes and ultimately identifying the root cause, a plugged pressure line. I’m a 40 year aerospace electrical engineer, and Monty left me in awe as I watched him work.

I'd advise you train all employees on how to drive. An older heavyset white male (45-55) driving 5 below on C470 impeding 30 cars because he's in the left lane. Then swirves and is dangerous

Monte was very professional and spent time explaining both systems very thoroughly to me. His knowledge and professionalism was very refreshing amd appreciated.

Monte is AMAZING!! I had just purchased my first home and during our first winter here the furnace wasn’t working! Not only did Monte come out the first time and truly taught us some important preventative measure he also came out the next day after we still had problems! Such wonderful support from this team and such quick service! They truly go above and beyond. In addition to being a new home owner I wanted to make sure It wasn’t a user error caused by our new thermostat. Monte took the time to show me how to use it and to keep it in a permanent hold as opposed to a schedule. Will for sure call them again.

Thanks Monte for keeping us warm this winter!

I had an issue with my thermostat restarting, my heat and ac were not working properly and I wasn’t sure what was happening so I got Smith and Willis to send someone out to help. They sent David and he was awesome!! He went above and beyond to help show me what was happening and then he fixed the issue with ease! He was a great person and super helpful! I will continue to use this company just because of David! Thank you!

I had a great experience with Smith and Willis. Super responsive and followed up to make sure all was well.

David spoke with me on the phone late Friday night. He listened to me telling him the problem. He gave me an idea in hopes that it would resolve itself. I thought this was nice because it would have avoided all charges including the "urgent call" charge. The problem, however, was more than my expertise. He came to the house Sunday morning and had to cut some PVC, clean it out, then put it back together. He explained in laymen terms what had happened and why it happened and what I can do periodically to avoid the problem. I appreciated how he was able to diagnose the problem quickly, explain it to me, fix it, and give me a way to maintain it myself in a doable fashion. If other problems arise with my AC or furnace, I'll be calling Smith and Willis. Thank you.

So our kids filled our outdoor venting system with rocks, which left us without working heating system just in time for the recent cold spell. Called one company that sent out a service rep who spent hours at our home, could not fix anything but gave us a quote in multiple thousands for repair, then never heard from them again after they’d told us they’d get back to us with a plan. So moving on, our next try was Smith and Willis—wish we’d gone to them first! Will definitely be our go-to for heating/cooling issues in future—Monte arrived within a day of contact, on time, identified the problem immediately, gave us detailed breakdown of repair options with exact quotes. (SIGNIFICANTLY lower than other company without my having revealed previous quote amount. We’re talking other company’s thousands vs. Smith and Willis’s hundreds. Monte’s professionalism, knowledge, and precision on quote built instant trust.) Entire assessment and repairs were completed within an hour, left work area clean (after going through drywall!), unobtrusive while in our home working yet polite, friendly and very helpful about any follow-up needs or questions. Great experience, highly recommend!