Smith & Willis Heating & Air Conditioning

David did a thorough and highly professional service on our AC system. He corrected some original installation minor issues, and checked out the entire 2 unit AC system and thermostat operation. He also took the time to clearly explain best operating details. Would highly recommend Smith and Willis for all AC and Heating needs.

We had a issue with the blower motor leaking oil from the sealed bearings. S&W was able to replace the motor under warranty as is was only 2-1/2 years old. Worked with Karrie to schedule and Frank the Service Manager on the warranty. Then Jim Currier, service technician came and did the work. Everyone at Smith and Willis we’re friendly, courteous, helpful and professional! Jim Currier was very nice and explained exactly what was needed and did the work very professionally. He’s a great technician! I highly recommend this company!!!

I didn't expect exceptional service... but it happened! My thermostat just up and quit on me and it's less than 3 years old. I called for a service appointment and they answered the phone immediately, letting me know someone would be by the next day. She also let me know what the cost would be for coming by to diagnose the problem without a warranty, so I knew what to expect.
Dave called the next day and let me know what time he would be here and was on time. He quickly diagnosed the problem and fixed it in less than an hour.
Great service all around and well worth the price.

Monte, the technician from Smith and Willis was outstanding. Was thorough, pleasant and knowledgeable. Took time to explain the nature of my furnace problem and what he was doing for my maintenance and tune up. Smith and Willis also previously installed a new air conditioning unit and humidifier. Did a great job.........highly recommend them.

Our family recently moved here from South Carolina...two totally different, unfamiliar climates. Our A/C recently went out in our new home (considering our furniture truck had not arrived yet, we needed some relief!) so we called Smith & Willis in hopes of getting some guidance. Our service technician was Monte McClure - he exemplified the absolute best a company could want. Undoubtedly, a company is only as good as its people. In this case, Smith & Willis will win my business again!
HVAC systems clearly run differently and require different maintenance in this arid/cooler climate compared to South Carolina so Monte was generous with his time in educating me with a tutorial of the different aspects of the furnace, A/C, humidifier, etc. He is engaging, affable, knowledgeable and communicates clearly...tremendous qualities to have representing a company. My wife and three young kids are quite happy!
Monte- job well done and thanks again!

Our technician David H, responded quickly and was very professional. He exhibited a thorough knowledge of the system and was able to quickly diagnose the problem and subsequently complete the repair. He wasn’t called until the afternoon but he happily stayed late into the early evening get our system working. After staying late, he still took the time to educate us on the proper operation of the system.

Very impressed. Quality service and exceptional professionalism. I highly recommend Smith and Willis especially because of our technician. Next time we need service I will call Smith & Willis and will specifically ask for David H.

We used Smith and Willis for so many things this year! Every time they sent out Frank and he is incredible! Not only is he kind, respectful and knowledgeable, but he went above and beyond to make sure I was getting what I needed. I will continue to use them forever!

Called to have my furnace serviced with Smith & Willis. Scheduling was quick and easy, and availability was a few days out. Day of appt. they sent out Monte, he called 15 minutes before arrival and let me know he was on the way. Upon arrival, Monte was very professional and put on shoe covers and wore his mask without asking. I have two big dogs and that seemed to not bother him, so that was also great. He took care of business and was on his way. Everything went smoothly and checks out. I’d recommend Smith & Willis to anyone wanting outstanding customer service and professional technicians. Thanks. 👍🏻

David was amazing. His follow-up call and walk through was very helpful in fixing a blown fuse and ensuring my newly installed thermostat was efficiently working. Highly recommended as they have an emergency service to ensure your heating and cooling is up and running on the coldest or hottest of days.

Monty McClure is an HVAC expert and extremely clear communicator. He educated us as homeowners on how to maintain and get optimum performance from our Bryant/Carrier system. Professional, upbeat, and efficient use of time! We’ll definitely call on Smith & Willis for future service and highly recommend them to others!