One Source Home Service

Andres has been our technician and he always keeps me in loop with all the maintenance updates or any upgrades. He is excellent to work with and is always really respectful I would recommend his services!!

Andres came today to help me out. I am in the middle of a home improvement project and my dog dropped a ball down a duct. So, he had fun retrieving the ball. He was a joy to work with and I would highly recommend him and One Source as the place to go for home service!

I didn’t think it could get any worse than my experience with Roto Router, but I was sadly mistaken. Worst experience with a plumber EVER. Btw I would recommend checking their reviews on Facebook as well before choosing them. Somehow they have good reviews on Google but terrible ones on Facebook.

TLDR: Beyond frustrating, unprofessional, TERRIBLE at communicating, dishonest. I’m a very fair and calm person, but they have messed up every step of the way and still continue to. I keep giving them chances to make handle things correctly. Was supposed to be a 1-day fix, now a drawn-out ordeal.

Full Story:
Any one of the following issues by itself would be somewhat understandable and forgivable, but after multiple disappointments, we’re beyond frustrated. Long story short, instead of properly and thoroughly investigating the problem, he gave a quick glance around and it seems he went with the solution that he could charge us most for. Mechanics and plumbers seem very alike in this way. 😂 In hindsight, we should have got a second opinion (our mistake) but he made it seem like he was pretty certain what the issue was. He was nice and friendly the first visit (maybe just to get our business, not sure), but everyone else after that wasn’t near as personable or communicative.
They start this expensive project by digging a humongous, deep hole in our front yard. Which would be fine if it was a 1-day project like they said it would be. Here we are a week later with this big hole in the yard, an animal could easily fall in there and get stuck. Anyways, they work that day and then leave without any explanation, and don’t let us know when they’ll be back. Didn’t hear from them until 2-3 days later, despite truing 5+ times to reach them. (The people who answer the phones arent the same people that come to your house, so you have to wait for them to contact the company on your behalf, and then just wait to see if they ever call you back.

When someone finally returned our calls, he said that the crew should have, and failed to get the proper permits before starting the job. He said someone would come the following day. Of course no one came the following day. Yet another let down.

When someone new finally comes, he investigates and does everything that the first crew should have done in the first place. He fixes the issue and leaves. I wish that it could have been that easy from the beginning. They didn’t say this outright, but from the conversations I overheard and the things I was told, it seems that the previous team had lied about what they had and had not done.

Also that day, the people came to inspect the hole they dug in order to give a permit. Surprise, the work wasnt done right, and now they have to fix their mistakes before filling in the hole.

So now i’m still stuck with the $6500 money pit/hole in the front yard. Someone comes the next day. I wasnt told ahead of time that anyone would be coming today, so I made plans. I get a message that he’s on his way anyway. There’s no way to contact them directly, so by the time the 3rd party relayed the message to the plumber, he was already here.

So I guess they’re coming back to fix the rest of it. In summary, they just handled every situation badly. There was zero communication the whole time, even after we expressed our frustration. They tried to avoid being up front and honest the whole time. They were either late or just didn’t show up at all.
I’m no plumber, but it seems like the issue could have been resolved WITHOUT digging the $6500 hole. Yes, I understand houses should have clean-outs (what they dug the hole for) but if they had investigated properly before jumping to the most expensive ‘solution’, I think it could have been solved without doing/paying all that. A little open communication and honesty would have went a long way in this situation. Communication with eachother and communication with us.. 👎🏽

Andres was such a a treat when he came out for an air duct cleaning today! He was very knowledgeable and professional. He felt like family in our new home. Thank you!
One Source-💥💥💥💥💥
Tech Andres-💥💥💥💥💥💥

Brandon arrived in time and explained our options really well. We truly appreciated the quick response and feeling prioritized that day. It was a stressful situation but was assured by Brandon that all was going to be taken care of.
Nonito and Michael worked expeditiously to replace the tank and ensured all was working well before leaving our home. They cleaned up after themselves and tidied the area they worked on.
Thank you from the bottom of our hearts!
We will recommend to everyone we know!

I have removed my original review. Once source made my experience right. Our AC was repaired and the technician that came out was very professional, kind and educated us so we can keep the ac running longer.

Andres came out today for my maintenance and cleaned up everything for me. We talked about upgrades n other resources. Was very pleasant and professional. Thanks Andres much appreciated.

Great service every time!! Emilio and Chewy really helped us out with our AC and heater. Highly recommend these two because of their knowledge snd experience.

Andres came to give us a tune up today and was very helpful,courteous and willing to take the time to explain things very well. Would recommend him again!

Nathan was here today right on time, did an excellent job explaining what we need, was very professional an great to work with. Appreciate him very much. Superb service