One Source Home Service

Journey and Cesar are both commensurate professionals who truly care about their work quality and customer service! They both wore smiles and were able to find a way to get the job done faster than they told me it would take. 10/10! Definitely recommend!

Stay away from this company at all costs. I use this business for a re-pipe on my entire home, HVAC installation and a 200 amp breaker panel upgrade and have received nothing but unprofessional business and poor workmanship. The plumbers he did a re-pipe on my home lied to me several times about being able to install certain things that I requested them to from the very beginning. The HVAC crew did not hook up the HVAC system correctly because of a miscommunication between their office and they’re dispatch team, leaving me without AC for over a week in the summer. As for their electrical team, they have a single electrician who just talks poorly about every other company and electrician beside himself but he never shows up on time himself, and half the time he is unable to complete the job correctly. This is a joke of a company and whenever you have any of these several problems I’ve listed above they throw you around support and managers and never call you back or reschedule unless you hound him and called him every single day. Don’t forget that if you have any electrical problems from their own electricians work that same guy won’t be able to come out for weeks because he is the only one on the team. Coming from a family of business owners, I wouldn’t touch this business with a 10 foot pole. Please go elsewhere. I am begging you.

May 9th they came out for AC maintenance and said my unit needed to be leveled. Problem is they changed us almost $2200 ( that’s after a $1000 ‘discount’ for being military too! They’re out here charging people almost $3200 for a $150 job! ) when all they did was remove some rocks and a piece of wood (only at my home for 20 minutes!) I demanded a refund and they said they would honor it I just had to take down my review. It’s been 2 weeks now and still no refund! I’ve called several times to speak to a manager still no phone call! Needless to say this is a huge rip off and I’m not taking down my review until I get my money back now.

Nathan was prompt and fixed our problem. He assessed the whole heating system and gave us a lot of feedback. The feedback was mostly inaccurate and unrelated to the ignition problem in our unit that just needed cleaning.
The quote for 6k dollars to change our duct work on a 6hr year old home with excellent efficiency was bit of a error. I do my best to teach my wife and kids to look out for these people.
Unfortunately I cannot recommend or use One Source again.

Thank you Shane for coming out to service our hot water heater., you were AWESOME! As always, we know that we are in good hands whenever ONE SOURSE comes to our home to service our equipment. Quincy was here earlier this month to take care of the routine maintenance on our heating system. One Source always has impeccable service and their technicians do an outstanding job! If you want something repaired or replaced or serviced correctly, always call One Source. It will be fixed in no time and it will be fixed correctly the first time. Thanks Shane and "Q" Quincy for a fantastic job! It was a pleasure meeting you both! 😊

Sales person was very knowledgeable and helpful. The installers seemed to be very busy and not nearly as helpful though they seemed to know their job but were not ad open to questions, etc.

I was transferred to this provider after the company I originally used got bought out by them. Since then, I have had nothing but problems. They "sold" me a membership that is supposed to have someone upkeep my swamp cooler and furnace annually, they never show up. They do call from time to time to schedule it but I never see them. Yesterday I called to see if they might be able to install an AC unit (though I had a bad experience I chalked it up to Covid and wanted to get another estimate, mistake!) I called the intake person who told me someone would call my from dispatch to schedule the service, someone then called me and asked me what time I am available to which I responded "it depends on which day" to which the person said "okay I will have dispatch call and schedule something". Why couldn't the first person I call schedule something? Or at least the second? Why do I need three people to get something on the calendar? The process this company uses is maddening. Not to mention, they will send a tech to your house who isn't capable of completing the job but will sure try to upsell you. One person tried to tell me that I could get rid of the air freshener in my house if I would tile the floor in my crawl space. My house doesn't smell, I just like it to smell like flowers sir! What does tiling the floor of my crawl space have to do with anything? My furnace I had installed in 2019 stopped working and come to find out they wired it poorly and I had to replace the thermostat because they failed to look and see that the thermostat was the problem. It may have been the problem all along, who knows. I already spent the $6000 so it's a moot point. (As a first time homeowner, I am still learning to ask more questions.) They love to take your money but don't like to return calls or actually provide the service they charge you for. RUN! Go with literally anyone else. Save yourself the headache.

Andres is a super serviceman and a credit to your company. Very knowledgeable, friendly, professional and even wore booties. We are fortunate to be able to have him be the one to come to do our future services.

Nathan did a fantastic job on our HVAC check-up. Their annual membership maintenance package is the Gold Standard for the industry. Always professional and friendly service!

Andres was incredible. Awesome technical skills, even took the time out to show me the ins and outs of my furnace and AC condenser. Top notch service, would recommend his services to anyone looking.