Prime Genius Heating, Air & Appliances

Had a super old gas heater in my rental home and Obaid was able to install a brand new one. Looks really nice and works great!

I had issues with my heater and one of my friends recommended this business. I spoke with a gentleman named Masud, great customer service and was able to come out the next day. He had the problem fixed in no time! Thank you Prime Genius Heating and Air!!

Masood helped troubleshoot the installation of two nest thermostats. We found the issue with the common wire and resolved it. Great experience while they were here. However, the unclear service pricing was a bit annoying. When booking the appointment, the agent was unable to provide any estimations of additional costs other than the $89 visit charge. No general labor costs or ballpark ranges for certain jobs explaining that only the technician would know once they evaluated the job. Once Masood began to resolve the issue, the $89 visit charge turned into a $255 labor charge mid-job, with the $89 visit charge being put toward to the $255 labor costs. I expected the job to cost more once they assessed the issue but I suppose the sticker shock of a +186% cost increase surprised me. Masood explained that if I experienced any further issues, I would not be charged the $255 for labor again and would only be billed for the parts. Once they were here, they did a great job and I’m hoping the fix lasts. I’m happy the issue is resolved but the lack of clarity upfront on pricing was frustrating. After the job, I looked at the website and I was unable to find labor pricing on their website but if it’s there then I missed it.

Masood and his partner was very fast and efficient. They helped with a very loud and irritating problem with my a/c unit as-well as some other issues. Very thankful for their work! Highly recommend there services!!

Masood arrived right when he said he would. He was professional and friendly. He did a thorough evaluation of my dishwasher, assessing a leak we had. Explained what he found and how he addressed the problem. Would absolutely recommend him to anyone! Thank you!

Great service. My GE gas range broke (no gas) after using the oven self cleaning mode. I had two technicians out (one was an official GE certified tech) and both failed to fix it. I also tried to fix myself and failed. Finally, I found Prime Genius and they sent out Masood who found the problem. He even came back the next day when I mistakenly slightly turned a gas line causing a small leak. Very happy with the service.

The company was communicative and arrived promptly. The technician Masood was very professional and quickly diagnosed and fixed the problem. I will definitely use them again if needed. Thanks!

Obaid was super helpful, respectful, and went above and beyond. He cleaned my filter out for me for no charge and gave me a great recommendation on my next fridge. I will be using Prime Genius for my next appliance mishap.

Obaid and his colleague were very helpful and kind. Though we had only requested a fix for our stove, he check our oven too as it was having issues and fixed that as well. Definitely would use their services again!

I have had Prime Genius out twice now, to repair a refrigerator and a dishwasher. Both times they were fast coming out and repaired the issues quickly. I appreciate their responsiveness and professionalism.