Ace Plumbing, Heating & Air

Highly recommend! Excellent customer service from the office staff as well as the technicians! Joe and Tim were thorough, yet quick. They had the chance to come out early, which I accepted with time constraints. It was excellent to have that done and ahead of schedule too! Joe gave me the rundown of their survey of our AC unit in a clear and very detailed manner. Which I personally prefer, as more information is always better in my book! I felt truly informed, prepared to plan for AC needs, and that their service was properly conducted as a result of his detailed information. Thank you all so much!

This is a volunteer review*

I highly recommend Martin for your HVAC needs. He helped solve a challenging furnace situation at my parent's house and honestly went above and beyond on every level. He has fantastic communication. He also showed genuine concern for my parent's welfare. He is definitely someone you can trust to come into yours or a loved one's home. He also demonstrated that he really knows his craft. He is not going to recommend unnecessary repairs or costly replacements.

I called Ace to get a tub faucet and ac system repaired. Two technicians came out within the same time frame to make the repairs and were excellent. John repaired my faucet after locating the parts quickly. Thank you! Also, Aaron was an excellent AC technician. He knew exactly how to figure out the issue and went above and beyond to fix a shoddy repair and was able to explain the issue to me so I could understand what happened and how he needed to fix it. He fixed it within a couple hours the same day. I am very impressed with his knowledge and determination. Thank you so much!

Our water heater started leaking a few days before we got home from a short trip. I called ACE as soon as I saw it. The last water heater was cheap and poorly installed and it was quite the mess. Gerry figure out the puzzle and we got a new heater. Note... The next day there was a slow drip in a pipe joint and Gerry came back immediately and replaced/fixed the joint (bib). It's doing great now! Thank you Gerry for your quick response!

Technician was good, polite and informative. He worked hard and I will assume did a nice job in a tight space under the house. Price was absolutely outrageous for a 20ft section of 2” PVC.

I have been using this company for years for my plumbing, so when my A/C unit died on July1 with the temperature hitting 107 I had them come out. It wasn’t a surprise that we needed a new unit, but it was a Saturday with a holiday coming up and I was worried we couldn’t get it soon enough. (My husband has a medical condition that requires A/C) Monday morning a little after 6 AM I got a call that they would be over that day and they had located a unit. It’s now 3 PM and we are basking in the cool. Can’t say enough good things about this company. Thank you!

I recently reached out to Ace Plumbing, Heating & Air for a non-urgent outdoor drain blockage and they were able to send a technician out the very next day. John Z arrived on time, was friendly and professional. They have neat tools and instruments to help diagnose issues. He was able to walk us through our situation and provided the best solution possible (which he was able to do in the same visit). I will definitely do business with them again. Thank you!

This morning the hose to my toilet tank failed and to make matters worse the angle stop value would not shut off completely. I called Ace Plumbing and they were out and had the repair done a little over an hour after my call. Gerry and his assistant (Mike?) were my saviors. They got my repair done quickly and efficiently and I ended only an hour late for work. I’m a long time client of Ace and they’ve never let me down. They are responsive, courteous and prompt. I cannot recommend them highly enough.

ON a Sunday, a DIY garage sink plumbing project went terribly wrong. With water shut off, I immediately called Ace Plumbing the next morning and by 10am, John arrived and began the emergency work. Two hours later, the plumbing was fixed at a reasonable price. Impressed, I asked about Ace's other services. John ended up also fixing a leaking toilet, plumbing the garage sink and serviced the tankless water heater. Joe arrived the following day and serviced the A/C and heater units. Within three business days, an emergency service was fixed and all A/C, plumbing and HVAC projects completed. I couldn't be more impressed and will be a life-long customer. My neighbor is now also an Ace customer.

Ryan and Kelley from Ace Plumbing worked on a sewer issue (a completely severed pipe, as it turned out) for over two days. It’s hard to even sum up the many tasks they had to perform: finding the access pipe that was covered by landscaping, snaking through the backup (the pipe has probably been broken for several years), lifting and then replacing decorative flagstone, jackhammering concrete and digging down under the driveway about five feet, removing the broken pipe, replacing and securing the broken pipe, filling the dirt back in, laying a cement patch, hauling away all the old, broken concrete and generally cleaning up when the job was finished - all during extremely hot weather as well.

Throughout, these two gentlemen were professional, informative, respectful of both me and my property, and clearly took pride in their work, even in the way they cleaned the site and stored their materials each night, so that there was no mess and I could move my car back and forth from the garage. I could not have asked for two better plumbers in such a stressful situation, especially as they always took the time to explain and reassure me during the entire process. (They also both had gentle senses of humor, which I expect you probably need when you’re a plumber, and that helped put me at ease about the whole - let’s face it - icky problem.)

I genuinely have to give Ryan and Kelley the best review I’ve ever posted. :)