Gibson Heating & Air Conditioning

Friendly and professional service, they did a great job!

At every step I was impressed and grateful for straight forward professional service.

Gibson Heating & Air came out to my place of business and their service man, Brandon, was helpful, polite and courteous and did a fantastic job servicing and repairing our air conditioning units. I would highly recommend Gibson Heating & Air to anyone in need of their services!!

We've used Gibson Heating & Air for our commercial HVAC service for a number of years and have been very pleased with their service, knowledge and integrity. They're a great company to work with and we never have any concerns about trusting the advice they give us.

Called on a weekend because the AC went out. The tech, KiKi, called explained the fees for weekend calls and asked what was going on with our AC. After explaining what was happening, KiKi said he had a good idea what the issue was and was on his way. He showed up as promised and fixed the issue in a short time. He was courteous and knowledgeable. He raved about the owners of the Company and how happy he was working for people who want to keep customers! The bill was very fair, especially on a weekend in the late evening. We appreciate KiKi, not only for being honest and efficient but for the confidence he has in the company he is employed by.

Kiki came and assessed my ducting, said it needed replaced. I said let's do it. It costed 800$. They busted my water main while under the house and won't admit it. But told their supervisor that they may have kicked something. Well they refuse to take responsibility for it. I am a single mom of 4 boys and we have been displaced from our home with no water as of now. I had my brother go under my house to check it out. He discovered that all the trash from the ducting packaging was stuffed in the hole where the leaking pipe was. I am beyond upset and feel like I have been taken as a fool.

Very happy with the level of service we received from everyone at Gibson. Courteous, polite and helpful. We ended up purchasing a HVAC system from them and have been very impressed with level of service we have received.

Thanks to Alex from Gibson Heating & Air, he's very efficient and competent in repairing HVAC units, thanks for the prompt service.

WORSTA/C COMPANY IN REDDING, BUYERS BEWARE! BAD SERVICE AND DISHONEST.

Priced FAR above their ample competition, Gibson Heating and Air stands out only as an example of how ready some companies are to over charge their customers for shoddy installation, AWFUL customer service and a complete lack of service after the sale. In short, our company paid THROUGH THE NOSE for Gibson to install a top of the line heating and air system in our 2,000 sq foot warehouse. We paid travel time for installation, MORE than competition pricing for equipment and service and in the end we were FAR from pleased with the outcome. Missing seals on vents and duct work made our system leak air and fail to cool the building. The thermostat they installed was defective and getting them to come to our location to fix it was a nightmare. They ended up having to come do HOURS of work to fix the awful job their techs did on the install and even then it was not done right (thank goodness we were still on warranty at that time).

We ended up having a local Father and Son team come after the Gibson team to do the RIGHT job, making us wish we had just gone with them from day one.

SO, why did we choose Gibson when they were overpriced? Why would anyone take the higher bid for a job? Well, the answer is easy: a former employee of theirs (a soldier deployed in Afghanistan at the time) told us that Gibson had promised him a job when he got home from war. The soldier even nominated Gibson for an award from the Feds for being "supportive to veterans." SO we chose Gibson as kind of an "atta boy" for holding the job of a deployed soldier. We told Jay Gibson (who came up himself and helped with the CRAPPY installation job) that we chose his company because of what he was doing for the soldier. He took all the praise and shook our hands, telling us that he was glad to do it and thought more employers should support veterans.

Well, we found out that when that soldier came home Gibson avoided his calls (despite the fact that they were advertising on Craigslist for the position the soldier would have filled) and did not end up hiring him back or telling him why the deal had changed. What a SHAM! Absolutely dishonest. Talk about making a buck by misleading the customer AND a war hero. But that just goes to show you what kind of people run this company.

Flash forward 2 years and we are STILL having problems with the unit they installed. We called them today to see if they would stand behind their work and the VERY SNOTTY office staff (the kind of people who say things like "Well, do you want us to come or NOT because we have other things to do" ... not exaggerating) told us that we were past our installation/service/equipment warranty time and that we would have to pay $100/hour drive time and labor time plus $85 for the service call PLUS parts. We went ahead and called our Father and Son team and they did the whole job for $170 ($70 in parts). Again, what a joke. Do yourself a favor and hire ANYONE but Gibson. The combination of bad service, shoddy installation, rude office staff and lack of patriotism and common decency makes for a lousy company to go with for such a large investment.

Manny was an awesome guy and really explained everything very well. I will always ask for him to come out when I need help.