Peterson Air Care & Home Services

Peterson Air Care is terrific. They are qualified professionals that I trust with my heating/AC system.

Dane was very professional and I appreciated his patience with my somewhat older system. Great job!

I was searching for a part today in Home Depot and a Peterson employee stopped to help me on his own time. When HD didn't have the part I needed he took the time to explain where the store that I need is. Genuinely nice guy and helpful just to be helpful and the only reason I know where he worked was because of his shirt.

I am very happy with Peterson Air Care's service. I find them to be professional, dependable and trustworthy in every aspect. Thank you. Diane J. Freeman

We've been looking for reliable partner vendors to work with our company and we have found Peterson added to our list. The quality of the service they provided us has been extreme at a reasonable cost. Keep up the good work!

Once again Peterson Air Care and Home Services never cease to amaze me, when it comes to professionalism mixed with kindness you have a big bowl of Awesomeness, I think this sums it all up perfectly. Peterson Air Care & Home Services 5 star's from me

They have always done a great job for us. Both Technicians were knowledgeable, thorough, and friendly.

If I could leave this company zero stars, I would. My wife and I have used Peterson for a number of years, both for our home and our business. We have never been particularly impressed with their service, but until recently they had not been egregious enough to warrant switching service.

Our first issue with Peterson was when we had one of our home units replaced. When wheeling the new unit into our backyard, they put a large dent in our brand new aluminum pergola. When my wife mentioned it the technician, Nick, he haughtily replied that they hadn't hit the pergola, an obvious lie, as no one else had been back there.

Our next issue occurred at our business. A large leak developed in the ceiling, and the building's maintenance man - after checking everything out - told us that the leak was due to one of the A/C units on the roof. Peterson's technician, again Nick, came out, checked things out, and told us the A/C systems were fine and not the cause of the leak. After dealing with the building maintenance a second time, and being told that the A/C system was absolutely the cause, we had Nick come out again. This time he actually did his job and checked everything out thoroughly. Guess what? It was due to the A/C system.

Another time, a different technician came out to our house and told my wife what the problem was and that he could sell her a part he had in his truck, "without involving Peterson." Pretty sleazy.

The final straw was when our second A/C unit abruptly started under-performing. It was sudden, but the unit still worked. The technician, yes, good old Nick, came out and told my wife it was because our air filters were dirty, and proceeded to chastise my wife about changing them more frequently. While this didn't make sense as a cause of the particular signs, I went ahead and changed them. As expected, this did nothing. Nick came out again and diagnosed the problem as the A/C unit "just being old", and that we needed to replace it. Again, this didn't make sense to me: why would an A/C unit suddenly stop being more efficient, but not completely fail, just because it was "old"? I e-mailed the customer representative, Ruben, at Peterson. Instead of taking the effort to have a second opinion, he basically vomited back what Nick had told us. I asked for a quote on a new unit. He quoted us a price that was about $1,000 more than what we paid a few years earlier. I asked him if this was a comparable unit to the one we had purchased earlier. He replied, "of course not." Not only was this rude and condescending, but why should we expect a new unit, one that cools a similar area to our other, to cost $1,000 more and not be comparable? I asked him what the differences were in the 2 models. He replied (and, I'm not making this up: it's in an e-mail), "no one really knows". What? Isn't that a pretty basic question? At this point, I was done screwing around with Peterson. I called ProSkill plumbing. A nice young man was here within 2 hours. When I told him what had transpired, he agreed that NIck's "diagnosis" made no sense. He quickly determined that the problem was condensation in the line. Upon blowing the line out, the A/C worked perfectly again. The cost? $180 instead of $9,000. When I e-mailed Ruben at Peterson, he replied that he was "glad that we got the problem fixed." Of course, I had just re-signed a 2 year commitment for servicing from Peterson. Suffice to say, we will take the hit on that: these people are never stepping foot in our house or business again. Stay away from this company. Totally incompetent, sleazy, and with no regard for customer service.

We have used Peterson Air Care & Home Services for the company I work with several times now. Each time, they were here quickly and fixed the issues with no problems. We will definitely continue to use them in the future.

Mokhles was very complete with his inspection and very nice person.