Brewer's Air Conditioning and Heating LLC

Came home after being gone for a week and our A/C unit was blowing warm air. Called Brewers A/C and they were very quick to respond. Ronnie, our technician was able to find the problem right away and fix it. He was very professional and friendly. Will definitely use them again for any other issues.

Hi, this is not a fake review. None of my reviews are. I was not happy with the level of communication provided. I was also told one thing and had to follow up almost 8 times to get a simple response that I should have gotten the first time. Your salespeople promise great things to get the deal and toss you to the side after the deal it done. So, no, this is not a fake review. My first one was not very professional, so I took it down. This one will do.

Kyle came today and I am so happy with this company that was so highly recommended and now I know why, they are top notch!!!! I’ve never had someone be so detailed with their inspection or explain things to me in my language. He cleaned my unit on the roof so well I could literally smell the cleanser… I’ve been here 10 years and I’ve never smelled a good smell after a cleaning, ever! This young man was extremely knowledgeable but most of all, HONEST! I’m a customer for life & asked him to please not retire! I’m giving Brewers my business for a new unit in the near future!!!!! Thank you to Babcock Plumbing, for the recommendation!!! I took several business cards to share with friends & neighbors.

Needed some cleaning and work done fast in order to get AC working. Mario was on time, very professional, very knowledgeable, respectful, kind, courteous, and answered all my questions about my current unit.
Excellent customer service! Eventually, I will need to replace my current unit with a newer one. I know who I'll be calling 🙂👍

Long review here, but a very accurate account of our experience. Overall the AC is still up and running, works great, but only after a stressful/uncomfortable experience. I tried multiple times to have a manager reach out to give our feedback, so now I'm here on Google reviews. Maybe you'll have a different experience if you ask a lot of specific questions up front?

Our AC died in peak summer heat and we needed help quickly. The sales person sold the dream and all sounded great, competitive pricing compared to the larger companies and they had fast availability. When the installation team was leaving for the first time, there was already a lapse in communication with pricing they had on their paperwork vs. the price we were given by the sales person. No big deal they figured it out and honored the original pricing.

Then, new AC ended up dying in the middle of the night and we sleep in a 90 degree house. We call in the morning, they send another team out, they fix the mistake (the tech is telling us something was installed incorrectly). Then, THAT SAME DAY, the AC dies again. They send people out, fix the thing that wasn't correct (again told by the tech not me making things up). After that, the house was cooling down sooo slowly we think something is wrong (you know, based on the new AC shutting off twice after installation). We probably call too many times at this point, but no one is giving us a straight answer, and the manager or owner they keep saying will call us back is non-existent. The sales person of course says that's not right and calls to send another tech out.

A third and clearly annoyed tech comes to the house to check on everything. He says everything is working correctly, then takes the time to explain reasons why the house is/could be cooling so slow: could be heat behind the wall where the thermostat is, could be that the house was 100 degrees and is just going to take a while, could be that we only have 1 air return which is upstairs, and so on. While I'm not an AC tech, I'm also not dumb and this stuff should have/could have been said by the first person who came to look at the house. OR by the first team of installers, OR the manager that never called us back, not the last person who was basically forced to come back to the house. It really put us as the customer in an extremely awkward situation because we want the thing we just paid $9k for to work, the sales person is still selling the dream, the techs are saying something else because maybe they have a different understanding of the equipment, and we're over here feeling like annoying idiots who don't know how AC units work, but we also want to live in our house again.

Like I said at the beginning, the AC unit works great and hasn't had any problems since. But, the company had communication issues, both internally and with us, that really put a negative spin on the experience.

**Edited**
Heard back from the owner after posting this review. He let me know that we paid $9k instead of 5 figures (edited in the review). He also reminded us that no one who came to the house mentioned our insulation issue until the notes from the final tech. Looks like all of the inter-company communication issues have been solved! Should have just posted a review back in July instead of calling the company phone number, I'll admit that was my mistake.

Guy and Ronnie did a maintenance and service check on my two a/c units today. They gave advanced notice that they were on their way and arrived on time. They were very pleasant and professional, took care of the units and they are running perfectly now. I highly recommend them both.

The tech showed up early and I was notified by email and text. Very professional and knowledgeable. Went thru options for additional maintenance plan. Very happy with Brewers. Highly recommend them!

Thank you to Brewer's Air Conditioning and Heating LLC, which installed a commercial air conditioning unit at our music studio in less than a day, so we did not have to cancel any lessons. They were so fast, responsive, helpful, and 5-star customer service. THANK YOU!!

The technician, Mario was very professional and extremely thorough in checking every part of the ac unit to determine the cause of our call. Very satisfied with the results, Great job !

The technician, Kyle, was thorough and professional. Great customer service! He took the time to explain what was going on with my unit and the possible outcomes for repair.