Larson Air Conditioning

A trio of wonderful humans came to replace an HVAC unit, and in the process, I got to know some really spectacular folks who not only did a magnificent job but were truly effective and efficient in doing so.

Mike, Zack, and Branden showed up a few minutes early and were ready to get the process going. They were thorough in their work, attentive to the surroundings, communicative, polite without a facade, hard-working, and very obviously exceptionally skilled in their craft.

I think the best part of meeting these fine folks was in getting to know these fine folks. Such a splendid experience that I was hardly able to contain the joy I felt at finally having heat (and AC, of course) since my 20yo heat pump gave out in October of 2022 (it's the end of February of 2023 when this work occurred).

Mike, Zack, and Branden were fantastic but possibly overshadowed by their Project Manager, Claude. He, and he alone, is the reason I chose to give my business to Larson Air Conditioning. When I met Claude, we went over the issues and problems that I was having, and he methodically compiled the data necessary to design a system that best suited my needs. In this process, I got a chance to have a series of amazing conversations with Claude, getting to know somebody and the sheer quality of another human along the way.

We all know there are hundreds of shops out there here in Phoenix that do this line of work, but only Larson Air Conditioning has Claude, Mike, Zack, and Branden.

In fact, the entire team there at Larson AC is spectacular. From the front office to the PMs, from the installation techs and QA Manager, these folks were professional, giving, and extremely dedicated to doing the right thing (aka what's best for business). I am so impressed that I'm writing a review which is something that I both loathe and harbor much disdain for, fully knowing at the same time that as an author, I have come to understand the sheer importance of having that, both positive and negative.

Luckily though, I had the fortune to work with a stellar company in Larson Air Conditioning, who designed and implemented a system that met my needs, not something that lined their pockets. All of the folks, from the top down, at Larson Air Conditioning are the types of folks that I wished other businesses employed and that held the same corporate values of the customer is the single most important asset you can ever have.

While I'd love to give them more stars in this rating, I can only add A+++ to my review of Larson Air Conditioning and Claude, Mike, Zack, and Branden.

-SFP

Jacob came notified us his on his way. Such a nice young man. Jacob answered all of our questions and even gave us useful information and advice. We would love to have Jacob come and install our thermostat when we get one. Thank you jacobe!! 🤓

Fantastic technician. Knew everything he needed to do and got it done properly professionally and was very easy to work with.
I wouldn’t do business with anybody else, but Larson!

I was able to get an appointment within a week. I received a notification 30 minutes prior to arrival and they arrived as scheduled. Lyle and Jovan were professional, informative, friendly, and provided quality service.

I am in the process of interviewing duct/insulation businesses to audit our home for energy efficiency. I will analyze bids from three firms, Larson is one of those businesses, Sam and Evan, their reps, were prompt, professional, and knowledgeable. They were detailed with their assessment and proposal. I will make a decision by the end of this month.

There was some confusion over the cost of the inspection. I was quoted one figure from the office when I set up the appointment and another from the tech during his review. I made a quick call to the office. The result was a satisfactory resolution.

Mike and Zack did a great job replacing my old AC. Very polite and knowledgeable workers. I'm very happy with my choice!

Octavio was fantastic! He was Communicative, thorough, honest and kind. 5 stars!!!!
Emily in customer service has always been nice and easy to coordinate appts with as well as address any administrative issues with.
We are very happy with Larsons personnel and services!

We have used Larson’s many times for HVAC repair and maintenance, and joined their Club. Very pleased- always responsive, on time, professional and courteous. No pushy upselling. Highly recommend!

I absolutely loved the prompt and professional communication, from making the appointment, alerting me that the technician was on his way, and even sent a picture of the technician to ensure we stay safe and only open the door for the right person! Honest work, shared all of the details and pictures of the unit as well as the current performance. Highly recommend them!

We just had our maintenance check up after having our new AC unit installed this past fall and Evan did a great job with the check up. We got such a detailed report afterwards with pictures and comments on the unit very impressed with the follow up from Larson.