Anchorage Plumbing & Heating

A month ago I had APH come purge the water through my baseboard water heaters to try to make them quieter. This was a "routine service call" that took 45 min. Jessie, the plumber who did the service had an annoyed attitude and was very short with us, threw old parts he replaced behind the washer instead of throwing them out, and then forgot to hook the washing machine drainage hose back up to the drainage outlet--just hanging off the wall. I found this out when he left and I did a load of laundry and it flooded my basement when it drained (standing water in the laundry room, seeped under walls and soaked brand new carpet in the surrounding rooms, soaked an electrical outlet and tripped the breaker). I called their emergency hotline and the plumber they sent out was very nice and apologetic. He took pictures of the water damage and told me I would hear from the manager in the morning. The next day, I never got a call so I called the manager. He was cold and unapologetic, basically told me "these things happen." He asked me what I wanted them to do about it. I told him I want a refund on my $165 service charge, and for them to pay for the damage they caused. He did not offer to refund the service, but did send out Taylored Restoration (who were amazing) and they set up fans and dehumidifiers, and checked the extent of the water damage. The fans went for 3 days until no moisture registered. Taylored said they would come back to clean the carpets, and repair the water-damaged wood paneling in the laundry room but were waiting for APH to accept the charges. It has now been a month since this happened, and I am still waiting. I have visitors coming and need to get the basement ready, so I called APH again today and spoke to the manager (another very unpleasant conversation). Again, he refused to refund my $165 because in his mind, they are going above and beyond by paying for the damage they caused, and it is unreasonable for me to want a refund because technically the service (purging the baseboards) was completed. I argued that the service was not completed correctly because the drainage hose was not put back the way it was found--thus the flooding. This service caused more damage than it was worth. Finally, when I told him I am going to dispute the charge on my credit card if he doesn't refund me, he agreed to refund me. I am surprised this company has a high rating, because everyone I've told this story to has negative things to say about APH due to similar things. One friend said the plumber dented in their dryer badly from standing on it, and they refused to do anything about it, and multiple people have said their plumber from APH was extremely rude and sloppy. I am glad they are paying for the damages, but I am annoyed that they think they are going above and beyond by doing that...the manager acted like I should be so thankful they are fixing the problem they caused...??
Needless to say, I will never use them again and I will caution people against them. If the manager had handled it better, I might give them a second chance and just call it a fluke, but his attitude left a horrible taste in my mouth. I've heard great things about Mountain Mechanical and Circle Plumbing and Heating so that's the route I will go next time!

There will never be another company that I will call for my plumbing needs. The work they did was FANTASTIC & the staff were nice. Very special thank you to Chris, the tech, who took care of us. He was upfront, honest and skillful. Thank you Anchorage Plumbing and Heating for being one of the few honest, reliable companies out there today.

2017 - Anchorage Plumbing & Heating has been working on our furnace for 13 years and we won't use anyone else. They get the job done, and we have never had a problem with their work. Today, we woke up with no heat and on a busy day, they were out there same day and got our issue fixed. Thank you!

2020 - I wanted to add to my review from 3 years ago. Ryan was at our home today and fixed both of our showers, stopping them from leaking and in just a couple of hours. We will continue to use you guys for everything

I have used Anchorage Plumbing & Heating in the past and always had good luck with them. Plumbers are usually courteous, prompt and knowledgeable. Two weeks ago I had them out to clean my furnace. I was selling my house and wanted this done prior to moving. Plumber Joe came out and said he was doing an inspection. I told him I just requested the furnace be cleaned and they were running a special so I asked for that. He said no, he was going to do an inspection. I also asked him to replace a cap to the shut off valve behind my washer. He said he didn't have a cap so would replace the whole valve. He didn't even offer to go get a cap and replace it. He said I needed to replace my garage heater (it was cracked) and my hot water heater because it was leaking gas and had a small leak on the top. He wanted to give me an estimate and when I told him I was moving he wanted the names of the new owners so he could call them. Seemed he just wanted to sell me something.
That "cleaning" and replacing the valve cover cost me $230. Another plumber told me he would have done the same thing for about $120. I felt I was ripped off.
I had another plumber come and fix the hot water heater for a few bucks. He said it did not need to be replaced. I had him replace the garage heater as well.
I called Anchorage Plumbing & Heating and spoke with a manager about my concerns. He said he would talk to Joe and get back with me the next day. It has now been 10 days and I haven't heard a word. I'm not sure I trust Anchorage Plumbing and Heating.

Customer service is a disorganized mess! I live on the Upper Hillside and have a broken furnace. Called on Monday -I was very clear about where I live and the road conditions. I was put on the on-call list for Tuesday and finally had a scheduled apt for Wed. First thing Wed Morning the dispatcher calls me and says they can't come because they only have 2 wheel drive vehicles. Called back. The office manager Tonya told me that SHE knew the 4 wheel drive vehicle was not working on Monday but DID NOT TELL the people scheduling appointments. So now, I have a broken furnace and have to scramble to find another company that can get to me to fix it!

I had an issue at my property so I called Anchorage Plumbing and Heating. They came out on time, investigated the issue, and determined that they can't fix it (it was an underground water main leak).

Instead of charging me for the 1 hour minimum, they waived the charge and referred me to a different company that can help.

I rarely leave reviews but felt compelled after this overwhelmingly positive experience. To recognize the employees specifically, I was helped by Kyle and Jessie.

Two days before Thanksgiving? No problem. Anchorage Plumbing & Heating was able to fit me in the same day to address a hot water/baseboard heat issue. The "Other Guys" I could never get out of my house for under $800. This visit was surprisingly affordable and the technician was prompt and courteous.

Incredibly quick to send someone out after initial request for service, unlike many other plumbers in Anchorage. Very courteous and considerate. They did an amazing job swapping out the main shutoff valve to my house in a short amount of time, even though it was very difficult to access. Highly recommend, and I will use them in the future!

I got the winter check special completed today. The Tech Jesse was on time, polite, thorough and very professional in completing the job. He was very meticulous in the break down and cleaning of my gas furnace. I have
had other companies clean before and none of them compare to AP&H.
They are my go to guys for all my plumbing and heating needs.

This is AnchorTown Realty. Anchorage Plumbing even if fully booked that day usually manages to fit any of our urgent property management plumbing needs in the same or next day! We love that!