Anchorage Plumbing & Heating

Charged $210 for service call but did nothing to repair. Promised to provide estimate and was scheduled to return but didn't. Left us with no water. All we got was "sorry" after taking off work and waiting the whole day only for them to no show. Won't use again.

I cannot express how thankful I am to this company and the plumber Curtis they sent out. He was honest, friendly, and a true plumber. Curtis solved a problem in minutes that two competitors could not solve in hours. The time and money he saved my family will not be forgotten. Thank you so much.

Called two other places that were a month and 2 months out for service, and Anch P&H were a week out. Everett and Wyatt showed up and took care of a toilet install, moved shower water lines and installed a new valve, then installed the shower pan all in 2 and 1/2 hours. The recent water issues were causing me to feel overwhelmed, and these guys were so helpful and encouraging. My questions and concerns were addressed in a friendly manner, and I reccomend this company with no reservations!

We called Anchorage Plumbing and Heating's 24hr call line around 3am in the morning for help with a leaking water heater tank. Within 30 minutes, we had a plumber, Jessie, on site to assess the situation. He was professional, courteous, and spent a few minutes answering my husband's questions after he fixed the valve. Yes, it was expensive, but money well spent when you consider it's the water heater tank. Thank you for being available. I would recommend this service to others and would call them again for other plumbing needs.

I wish I could remember the technicians’s name so I could applaud him here publicly, but I am so glad I called Anchorage Plumbing and Heating. They did our annual winter service and cleaning check before it gets cold, and in the process we found out one of my thermostats isn’t working, so he took another 30 minutes to show me what was wrong and educate me for the future. Thanks!

Jesse was able to come over within 1hr from my call and, that itself was surprisingly good. He was knowledgeable and was ready for repair. Had the correct item in the truck and altogether service value was excellent. Convenience at its best. I would use them again and recommend!

We called Anchorage Plumbing & Heating, when we wanted to replace our water heater, because they first repaired, then replaced our original 1963 furnace, going to some trouble, looking in the archives, for solutions, and we trusted their work. We had them out in February, they discovered our galvanized pipes, and said we needed to replace those, as well as the water heater. We chose to wait until June, because it was a big job, and we wanted to stay in our RV while the work was done, with our nervous dog. The short term employee, who can came out, and did the original bid, did not explain the procedure, and our responsibility very clearly.

End of May, we called them back to schedule our big pipe job. When the “A Team” arrived at our home, and saw our bathrooms were NOT demo’ed, and ready, and the guys heard who gave us our estimate and instructions, they let us know what needed to be done, before they could start, we called our Fairbanks kids to get up here, with their workshop of tools, and bring all your skills, and they did. Our work was done the next day, by midnight, and we called the company back 47 hours later, for our appointment.

We don’t think they expected us to call so quickly, and yet, they put us on their schedule, and our journey to beautiful new pipes, and a professionally installed, municipal inspection approved water heater, began. It helped to have two adult kids, able to work side by side, with the plumbers, and we were told most jobs don’t finish, as quickly as ours did. We were so appreciative of the wonderful, top notch work done by Chris, Deacon and Kyle, the fellas we saw every time, and everyone who also helped those three fellas out. I feel bad for taking almost a month, to write my review, and special thanks to Chris for mentioning the senior discount, not thinking we qualified, lol, cause that saved us an extra $500. That was really sweet.

We definitely recommend Anchorage Plumbing & Heating, for work you can trust, and while the beginning was tough, it quickly sorted around to a terrific experience. I’m happy both me and my husband got new beautiful bathrooms, cause we realized we absolutely needed that to happen, and a laundry room hallway, that is gorgeous, but what matters most, is the plumbing you cannot see, being up to code, and exactly what we need, for our home to work best. Thank you very much. Deb & Mike McIntyre

I called them for a simple job of stopping my kitchen faucet drip. I told them right up front that if the faucet needed to be replaced I would want the very basic model they carry on their truck. When the guy came he had no faucet on his truck. He went to get one, no charge for travel time. Came back, had the wrong one, wouldn't fit. So another trip, no charge to me. The faucet he brought was not at all what I wanted. In addition, they charged me over double what the exact same faucet is at Home Depot. Then he was going to charge me two hours labor until I pointed out that changing out a kitchen faucet takes less than one hour. He backtracked immediately and only charged me one hour. I called and spoke to the owner about what transpired. She told me he was an apprentice. She said she would check into the new faucet dripping for a few seconds after being shut off, and that she would find out about the rest of the service call and suggested a discount might be in order. Then she called back and told me it was normal for a faucet to drip momentarily (which I concur), but there was no mention of a discount considering the exorbitant price of that faucet when I had emphasized that I only wanted the most basic model. I will never use them again.

I just wanted to thank this company for helping my family and I from a hard time when our heater went out. The reason for 4 star is because I'm paying full hour price when it took about 30 mins only but no biggie. I'm not making a big deal, I'm happy to pay the price because they took their time to come to our home and help us through the darkness. Other than that, the service was great. I forgot the guy who came but thank you! I appreciate it. The people on the phone was nice and helpful as well. Willing to use this company again in the future.🙂

Surprise billing, shady billing practices. Unprofessional office staff, charges and price of labor and parts changed depending on who I talked to that day. It took them 7 days to get someone out to even look at my boiler, and the person they finally sent was not qualified to diagnose the problem. The second person they sent out was rude and did not answer any of my questions. He couldn't find anything wrong at first but then decided that I needed a new control board, for reasons that he would not explan. He also suggested that I might be "crazy" because he didn't believe me that I was hearing a noise from the boiler. I received a surprise bill for the callback that should have been free, AND they charged me overtime because their tech was late. I had to talk to 3 people to remove the charge, one of which was extremely rude. Then, they ordered a control board for me (for reasons they would not explain to me), then no-showed at my scheduled appointment which I had to miss an entire day of work for, and made me PREPAY for the part and service since they ordered the wrong part. They gave me some story about the only control board that existed in the country being in Minnesota. Ended up having to refund me $435 because they made me prepay (SO SHADY) I'm so glad I trusted my gut and canceled the whole thing because the next company I called was able to correctly diagnose the problem with my boiler which WAS NOT the control board. I didn't even need a freaking control board at all. This company is an absolute nightmare. All in all they tried to rip me off for almost $700.