Cliff Bergin & Associates

The technician was great. He put on booties which I really appreciated. He was quick and efficient. Very pleasant and explained everything to me. Thanks Again

Broke a line in our boiler heating system just as an April storm and cold snap approached. Within five minutes of calling after hours I was called back by a service technician (who quoted me the costs for an after hours call and travel) and he was at our home less than twenty minutes later. He not only quickly fixed the problem but also gave me an overview of our boiler and made suggestions for better performance. Michael did an awesome job and I was wonderfully pleased with how I was treated and the quality of workmanship. They became my “go to” company for heating and cooling. Thank you Cliff Bergin & Associates!!

Another great experience with Cliff Bergin. I have had Cliff Bergin out to my house on other occasions for other issues and was pleased with the service and this instance was no different. My furnace went out last evening and I was convinced based on the fact that it is 28 years old that I was going to have to buy a new furnace. Mark K. was my service tech and was absolutely fantastic. He explained everything to me and didn't try to get me to purchase things I didn't need. Turns out all I had was a cracked igniter and he was honest in telling me it was a easy repair instead of the replacement I feared I needed. I'm sure there are people out there that would have seen a single woman thinking she needed a new furnace and monopolized on that. I was very happy with the service I received and will definitely continue to use Cliff Bergin in the future..

David was professional, friendly, and knowledgeable. He was on time, checked the water heater over, and got it back up and running promptly.

Had an issue with our water heater, one of the fittings to the out line had a bad seal and caused leakage. 15min fix, needed to be wiped off and retightened as well as a new seal for the pipe. Not even 25$ worth of parts. Water heater (literally built in 2016) still was working perfectly fine.
Did not find this out from Cliff Bergin & Associates. This was my experience with them.
Hired them to come check my water heater as there was some corrosion and mineral build up on the out pipe. Agreed to pay thier 'Arrival Fee' of 135$ (before tax, 142.45 after tax), thier plumber came to the house, walked into my basement and within an actual 10 seconds, just said "You need a new water heater." Didnt even set his tools down or do any investigation. I asked why, he did not give any real answer, pipe could be damaged is basically what I was able to infer. He then said he would have the 'Master Plumber' call me, that day (he was very adamant about that), to see if it was even fixable. He then went to his truck, came back in and took a few pictures with his phone. The entire interaction was 5minutes, tops. He only even came back in because I went outside and asked him why he was in his truck, he replied that he was waiting for a phone call back. Now be aware, they charge by the hour to be at your place with a 30minute minimum. It was obvious he was trying to waste time to increase the amount.
He left when I told him I wouldnt be buying a new water heater.
Waited for a phone call from the 'Master Plumber'. Never recieved it.
Fast forward 4 days, recieved the 'invoice' for the 142.45. Find out, they have no online portal to pay them, thats fine, I call them to settle the bill (as I am a man of my word and I agreed to thier service fee), I explain the entire circumstance in both email and on the phone. Not once do I get an apology for any of how this was handled. Not once do I get any attempt to remedy the circumstances. Nope. Just, give me your money, goodbye.
If it was possible to give less than 1 star I would. I recommend against any interaction with this company.

TL;DR Bad Service, Bad Customer Service, No Follow Through or desire to fix the situation. Cost me 150$ to have someone walk my house for 5minutes and say "You need a new one". Terrible.
0/5 stars.
Avoid them if you value your time and money.

I contacted Cliff Bergin & Associates because my faucet was leaking water and the hot water did not work. The company sent over a person to fix it. The person that came to my house spent over two hours and did not fix the problem. He removed the entire faucet in my kitchen without asking me and tried to get me to buy a new one even though it was not needed. Then he charged me to put it back on again. He wasted most of the time and charged $300+. The next day, my husband changed the tube for the hot water and fixed the problem. I do not reccommend this company and will not use their services in the future.

We have had a consumer relationship with Cliff Bergin & Associates for about eighteen years. They have been extremely helpful (always explaining, answering questions and dispensing advice), friendly & courteous, timely in addressing our problems and, most of all, they are honest. They never try to talk us into repairs, new equipment or contracts we don't need or cannot afford. They always have our best interests in mind. (The one time we dealt with another heating contractor it was a horrible experience.) Cliff Bergin & Associates is the only heating and plumbing contractor we will ever use. We highly recommend them.

The technician, Steffan, spoke glowingly of his employer Cliff Bergin and Associates. In addition to being a good technician he obviously enjoys working there.

MIke Simon installed a replacement Carrier 3.5 ton AC unit today in our home and did a really fine job. he arrived on time, had everything he needed with him, put down protections for our rugs and stairway, and set to work. He was diligent and thorough, communicated his status throughout the day, and worked tirelessly to get our new system up and running and then double checked everything. There is no evidence of any work having been done, not an extra piece of metal, an old piece of tubing, nothing that would say we had service except the new machine installed exactly as it should have been. I was very impressed by how organized his work plan was, and how effortlessly he knew what to do. he was friendly and seemed to really enjoy his work. Highly recommended!

We were extremely pleased with the service from Cliff Bergin and Associates. The communication with staff was great, they were accurate with their timelines, and thorough in the work. We plan on using this company for all future HVAC or plumbing needs. We have already recommended this company to several friends as well. Thank you for working with integrity, Cliff Bergin and Associates.