Dan's Top Notch Heating & Cooling

OK. Not a great experience. I had a Mitsubishi 3 head ductless heat pump installed. AC didn't work at first, it took them several days to return to fix a condensate pump. The weather was hot. I whined about the wait, given that I had just spent over 12K for a new system. She said there was nothing she could do. Then, after repair, the aforementioned condensate pump was so loud it woke me up all night until I personally fixed the rattle. Next a leak, I had to turn unit off for days until they repaired that. While he was fixing leak I noticed they had not sealed wall around coolant lines and drains ....I could see the great outdoors . He told me I could foam it in by unscrewing exterior coverings..
The guy who sold me the system, made a lot of promises that were not in the actual bid. Like removal of wall heaters and sheet rock repair. I let that slide.
there were a lot of people involved; the salesman, installers, electricians, repair guy and office staff. I appreciate the difficulties and expense involved in coordinating this project. Everyone was nice enough, but nobody called to see if all was working well post completion.

Two years later…..
A improperly installed unit leaked causing $20,000 in damage to floor and ceiling. They were kind enough to put me in contact with their insurance company who blew me off. Later another head leaked and they made me wait 2 weeks for repair, it was in my one clean, cool space during the demolition and reconstruction. I was amused that they actually had the gall to leave a bill on the counter by the plastic walls around the area of water remediation in the middle of my house. I went through 2 months of house hell in the middle of summer due to their bad workmanship.

My names Eddie, just had a repair tech named Kyle come out and within 15 minutes he figured out exactly what my problem was, addressed it, and had my unit cooling in no time. I was quite impressed. Even while I was asking question after question about how everything worked he was still efficient and got my house cool! I know where I will be calling if I have anymore problems with my ac unit, thanks Dan's Top Notch!

Love this company. I highly recommend them. Been with the for over 14 years.

I used them for maintenance on my furnace an I was very happy with the service. So when I wanted to add AC they were my 1st call. The tech told me a traditional unit wouldn’t work the space by my furnace is to small, you’ll have to have wall units. I’ll send you a quote. A month later still no quote or returned call. I called another company they said yes the space is small so it is more difficult which can cost more in labor but we can do it, quoted me that day!

We had an emergency during the recent heat wave when our a/c suddenly stopped working on Sunday night. We were referred to Dan’s Top Notch Heating & Cooling. We called ASAP in the morning and we were able to be set up with an appointment within a few hours. Mike S. was our serviceman and he was awesome. He was very knowledgeable, polite and thorough. He was able to give us a lot of information about our system that we had not known. Mike S. worked so efficiently that he had our problem corrected in no time. Pricing for the work completed was also fair and reasonable. We are grateful for their quick response to our emergency and we will definitely continue to call Top Notch for all of our future HVAC needs.

I have owned my house for 13 years and I have had HVAC issues from day 1, and 4 different companies have come out to fix/tweek my system. Dan's came out last year and replaced my heat pump. Excellent work, good price, on time, responsive, quick and they go the extra mile. It is finally fixed. For days like today that is 94 degrees I am glad that I called Dan's. No more problems

These guys are AMAZING! Over at Washougal Family Dental, we had a serious A/C failure on one of the hottest days so far this summer. The temperature was rising fast, and we were close to needing to close the office. The company we normally use couldn't do anything for us until the following week! We were in a huge bind and needed help fast. Kyle was in Oregon City, and he drove up and had the issue fixed in mere hours from our initial phone call. Amazing, small town customer service, skilled technicians, and kind people all around. Will always recommend and use Dan's from now on! :) Thank you!!!!

I started working at Dan's Top Notch in October 2002 as an office assistant. I am now the office manager and have had the pleasure of watching this business change & grow over the last 15 years. Dan & Diane care about their employees and offer great benefits to their team.

Company wide, the goal is to have lifelong customers through honesty, quality & reliability. We strive to build a relationship with our customers and want them be satisfied with the service they've received. I can say with confidence that we do our best to achieve that.

I was an engineer at the local paper mill and we always got great service and support from Dan;s Top Notch, When my water heater failed, I called them and they came out right away. The installer was a young man who was perhaps just gaining experience. I noted to him the the state mandated earthquake straps were incorrect and could not possibly restrain the water in the event of an earthquake. I got on the net with sketches of what proper strapping and backing blocks should look like. Within a week, they sent out the same tech and he completed the installation properly, all is well.

Serviceman Kyle H. did a wonderful job providing maintenance service on my ductless heat pump. Took time to explain the remote settings and suggestions for optimum use. He was on time, knowledgeable and helpful. Put in the extra effort to make sure we were satisfied with the service. Great job. Thanks, Kyle!